ANDY RIVERA

Address: ** ******** **, **** ********, NJ 07006

Phone: 201-***-****

Email: ac0h89@r.postjobfree.com

SUMMARY

Broad background spending the last 4 years managing Global Strategic Accounts by building strong customer relationships and relationships across various functional teams such as Sales, Pre-sales and Professional Services to delivery customer solutions. Previously, over 16 years of telecommunications experience in the wireless industry across a multitude of responsibilities, ranging from market and national operations to national engineering in managing, designing, and planning national call routing/traffic plans; implementation and launch of new voice and data products. Core strengths include:

Account Planning

Deal Structuring

Strategic/Tactical Planning for quarterly opportunities and complex campaigns

Operational Efficiencies

Vendor Management

Resource Planning

Budget Handling

Network Operations

Network Deployment and Implementation

PROFESSIONAL EXPERIENCE

EMC New York, NY

Senior Account Manager, Bank of America 2015 - 2016

Core Enterprise Account Manager for Bank of America responsible for defining and executing new and creative customer opportunities through strategic account planning and customer relationships, sharing a yearly quota of $80 million.

Responsible for establishing ongoing proposals for new customer initiatives and presenting to customer executives.

Successful execution of over $40 million in revenue for Enterprise Storage.

Managed relationships with Service and Product Management consisting of daily/weekly coordination of existing and future projects/opportunities and associated financials.

Managed customer install base identifying new refresh opportunities to expand and maintain current footprint, through coordination with internal Maintenance and Finance teams.

Ensure accuracy of current and future quarter forecasting, and establishing long-term pipeline opportunities.

Handle customer pricing/discounting negotiations and ensured implemented globally.

Hitachi Data Systems New York, NY

District Operations Manager, Global Financial Sector 2013 - 2015

Manage all operational activities for the Financial Sector District while supporting all sales initiatives for customers such as Bank of America, Morgan Stanley, Credit Suisse, Wells Fargo, Citibank, etc.

Lead efforts in structuring new deals for customers based on technology needs, maintenance requirements, pricing requirements, etc.

Daily interaction with account managers and customers on understanding requirements in order to establish new customer initiatives such as ELAs, (Enterprise License Agreements) POCs, (Proof of Concepts), loans, etc.

Support pricing and discounting of deals to achieve customer price points and expectations.

Manage the district’s forecast, representing all financial numbers and deals to upper management on a weekly and monthly basis.

Setup pipeline for the district representing future business and strategic initiatives.

Handle all operational escalations for the district, acting as the liaison between the district and all other organizations, ensuring all customer sales activities and requirements are met.

Spectrum Wireless Solutions (formerly Quanta Wireless Solutions, a Dycom Industries company) Raritan, NJ

VP – Operations, East Region 2013

Manage day-to-day operations for the East region – resource planning, financial decision making, customer and vendor management, and turnkey telecommunications projects.

Establish vendor and customer contracts/agreements for new business development.

Project quarterly financial forecasting for the region.

Daily coordination with project management team ensuring all projects are properly budgeted and hitting targeted margins for the business.

Ericsson / Fusion Solutions Parsippany, NJ

Implementation Manager, Local Delivery Organization 2011 - 2013

Manage all aspects of network deployment activities for wireless service providers to support installation and integration of telecom equipment for field service products. This includes budget planning, project schedules, inventory, and process improvement.

Maintain customer relationship with wireless service providers ensuring successful integrations while providing a high-level of customer support throughout installations. Serve as primary point of escalation for customer.

Manage Authorized Service Providers responsible for installation of new equipment, ensuring compliance and deliverables are met.

Responsible for the field installation of Alcatel routers for T-Mobile’s network in support of wireless voice traffic over Ethernet.

Manage field installation and integration of CBU to DUW migration for over 3500 Ericsson 3G sites within T-Mobile’s network in preparation for LTE.

AT&T Mobility &TEKsystems Boca Raton, FL

Senior Technical Project Manager, Implementation Engineering 2010 – 2011

Project manage AT&T’s 3G RAN implementation and capacity upgrades for the Southeast region.

Responsible for the implementation of new MSN and RNC nodes, re-homing of UMTS sites to new RNCs, and Iu-PS and Iu-CS link turn-ups.

Responsible for coordinating with regional team and vendors, managing milestones, handling reporting, and organizing conference calls for cutovers and upgrades.

Responsible for the decision making and leading cross-functional teams during conversions ensuring successful execution of planned upgrades and rehomes.

Asses and implement corrective action for identified risks to maintain timelines and quality standards.

T-Mobile Sunrise, FL

Senior Manager, Network Engineering & Operations 2008 – 2010

Led the resource planning, daily operations, and capacity planning for the entire South Florida network operations unit consisting of over 30 individuals including switch manager, field managers, switch and field technicians, project managers, administrators, and various contractors.

Oversee all field operations and switch operations activities, ranging from day-to-day maintenance to installation and deployment of new equipment for RAN and Core network. Including establishing polices and procedures for all operational activities.

Responsible for preparing yearly CAPEX budget ranging up to $25 million. Consistently met with regional finance team to ensure budget targets were met and made adjustments based on business needs.

Responsible for reviewing and maintaining OPEX budgets to ensure market was meeting targets in discretionary spending areas such as: training, vehicle expenses, contractor labor, outsourcing, maintenance, etc.

Negotiated and managed vendor contracts for product implementation and operational support.

Market lead for organizing training and cross-functional learning.

Coordinated directly with market sales managers from all channels to provide proactive market communication on network status and customer support.

T-Mobile Bellevue, WA

Senior Manager, Systems Configuration Management 2007 – 2008

Responsible for managing team consisting of 30+ Engineers and 3 Managers to support all design, testing, implementation, and complex call routing activities within all Network Switching Subsystems, (NSS). This included data schema designs, preparation, test and verification for all new roaming partners, Mobile Virtual Network Operators (MVNO), Mobile Switching Centers (MSCs), Home Location Registers (HLR), Intelligent Network, Voicemail systems and Soft Switches for next generation switching & call routing such as UMA and UMTS within T-Mobile USA’s footprint.

Consistently interfaced with relevant vendor/manufacturers technical support teams and program management teams.

Led implementation of career development guidelines and training for entire team, defining promotional guidelines within the team and organizing cross-functional training to support lateral growth outside the team and promotions to other departments.

Coordinated directly with National PMO team, region, and markets in playing a crucial role in executing the national RIP project – decommissioning of all 2G MSCs across the country.

Established a coaching manual to reference specific scenarios and methods to help grow our manager base into better coaches within the SES (Systems Engineering & Strategy) organization.

Received the 2007 Systems Engineering and Strategy Vice President's "Values Leader Award”.

T-Mobile Bellevue, WA

Manager, Data Translations 2004 – 2007

Led team responsible for implementation of call routing for all Core network elements across the entire nation, primarily the West Region.

Managed introduction of new voice products and services such as UMA – WiFi calling, UMTS, and CAMEL outbound roaming into the network; along with the implementation of new core nodes such as MSCs, MGWs, and HLRs.

Developed a routing scheme to prevent voicemail hacking.

Worked closely with project management teams and other cross functional engineering & operations groups to ensure proper implementation of new voice services, daily maintenance, and expansion of current network.

Created new processes/documents to better streamline work flow such as: SLAs for common work requests; routing request templates for the regions to use; standardization of NSS database entries; utilizing outage tools post network changes; tracking and visibility of network changes.

T-Mobile Parsippany, NJ

Senior Data Translations Engineer 2001 - 2004

Responsible for establishing call routing, (voice and data) in all MSCs and HLRs nation wide for Nortel, Ericsson and Nokia NSS.

Provided high level of support to operations involving call routing troubleshooting within all Core nodes.

Designed new translation methods to handle any new call routing requirements, (ex. LNP/WNP, E911, IMSI based routing, etc.) to be used as a standard to implement across all platforms. Established MOPs to be used by the team and referenced by other engineering departments.

Standardized new MSCs to company standard to have a national common routing scheme across the country.

T-Mobile/Voicestream Wayne, NJ

TAS Engineer, Tier-2 1999 - 2001

Supply high level software/hardware NSS, BSS and SS7 support for markets and OSC.

Managed Siemens NSS software patch loading.

Resolved call routing issues within the Nortel, Siemens and Ericsson NSS platforms.

T-Mobile/Omnipoint Wayne, NJ

NOCC Technician 1997 - 1999

Monitored entire GSM network in 24/7 environment. Which included Nortel and Ericsson BSS and NSS, voicemail, roaming, telco, Netexpert, etc.

Supported new market turn-ups. Traveled to sites and assisted on vendor validation testing.

Troubleshot network faults and escalated to the proper vendor personnel. Make necessary changes as required to resolve issues.

Worked directly with National and International Roaming partners in support of testing and establishing new roaming agreements.

EDUCATION

DeVry Institute 1995 – 1997

Electronic Technician Diploma

DeVry University 2010 – 2013

Bachelor of Science in Technical Management

Leadership Training

ESM (Effective Supervisory Management), Senior Manager 360 & IDP Workshop, Leadership Skills The Basics, Leadership the Journey, Leadership in Action – Coaching, Building Powerful Teams, Get More Commitment, ABCD Coaching,Technical Writing, Management Excellent Programs: Guiding the Development of Others; Facilitating Improved Performance; Delegating for Productivity and Growth; Achieving Your Leadership Development; Influential Leadership; Resolving Conflict; Leading Change; Motivating Others; Building Winning Partnership

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