MICHAEL HORWITZ

*** ***** ** *****: 317-***-****

Hobart, IN 46342 Email: ac0h71@r.postjobfree.com

Restaurant & Service Experience

Head Chef and Assistant Director of Dietary for Spring Mill Healthcare, Merrillville, IN. Managed and assisted in all phases of freshly prepared meals and preparation in a restaurant as well as banquet facilities. Managed and performed inventory of all food and service products and certified in food handling. Skilled at anticipating, recognizing, and fulfilling guest needs and clarifying special orders.

Extraordinary interpersonal and team building skills with an aptitude for building rapport with various ranges of guests, managers, and associates; aptitude for rapidly resolving disputes prior to escalation.

Management Experience

Supervised and achieved high department performance through effective staffing, training, and mentoring.

Strengthened customer loyalty by providing expert explanations and resolving customer grievances.

Service Manager & Automotive Director

A top-performing Service Manager & Automotive Director credited with combining sales, parts and business development expertise to deliver substantial revenue growth in highly competitive business markets. Strong expertise in warranty management as well as leveraging existing networks, and proactively hunting and tactfully resolving customer grievances. Highly accomplished in consultative selling and ability to build and maintain relationships.

Areas of Expertise

Consultative Sales

High-Level Automotive Proficiency

Industry Networking

Cost Control Management

Competitive Intelligence

Integrity-Based Selling

Budget Management

Client Relationship Management

Inventory Management

Automotive Experience

Diagnose, repair and complete diagnosed service on customer vehicles.

Maintain communication with customer to ensure awareness of mechanical repair problems and resolutions.

Work History

Pep Boys Ass’t Svc Mgr 2017

Trilogy-Spring Mill Campus ADFS-Chef 2016-2017

STONES’ BONE’S Kitchen Manager- Head Chef 1998- 2006

McSpadden Ford-Lincoln 2015-2015

More Mazda Service Advisor 2014-2015

ALLISON TRANSMISSION/MINACS, Warranty Administrator/TAC 2011 – 2014

CHESTERTON NISSAN, Parts and Service Director 2010 – 2011

FLIKKEMA MOTORS (SAAB) OF NORTHWEST INDIANA, Parts & Service Manager 2005 – 2010

USA MUFFLER/KAL TIRE, District Manager 1998 – 2005

KERR-HICKMAN CHRYSLER, Parts and Service Director 1993 – 1998

VOLKSWAGEN CORPORATE, Warehouse/District Manager 1990 – 1993

MERRILLVILLE VW PORSCHE-AUDI, Parts & Service Manager 1974 – 1990

CERTIFICATIONS

Food Handling Certificate for Maricopa County AZ & Lake Co, IN

Serve Safe

ASE Certified for Automotive Electronics

ASE Certified for Automatic Transmissions

Certified GM & Ford Service, Parts and Service Manager

Certified Nissan Service Manager and Warranty Administrator

Mazda Certified

GTR Nissan Certification

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