Melissa Spears

Loxahatchee, FL *****

561-***-****

ac0h70@r.postjobfree.com

Voice and data provisioning engineer with 18+ years of experience. Motivated, reliable and well organized. Seeking an exciting position focused on Telecom provisioning and project management.

PROFESSIONAL EXPERIENCE

OFFICE DEPOT, Boca Raton, FL

Lead, Telecom Analyst July 1999 – February 2017

Managed day to day operations for Office Depot voice and data provisioning.

Processed all new install and decommission requests for North America, Canada, and Puerto Rico supporting over 1,800 locations.

Services such as Ethernet, 1fb, ADSL, Cable, T1, VoIP, PRIs, MPLS, OC’s, Wireless, Toll Free, LD services, Dial Plans, and call tree’s.

Project Manager for all Telecom / Data projects assigned.

Porting of toll free numbers for client services group.

Conversion of voice and data services for approx. 1,800 Office Depot locations to IBM PMOTEM services.

Conversion of voice and data services for approx. 800 Office Max locations during merger.

Successful completion of PMO TEM function from IBM back to Office Depot.

Responsible for implementing and documenting new Telecom technologies, VOIP, Wireless, provider portals.

Expert at ordering voice and data facilitates via various Vendor carrier portals.

Work directly with providers and construction to meet all provider requirements to install new services.

Interface Directly with Customers and Property Management to Schedule Dispatches and access.

Proficient in accounting practices, in particular GL coding structure.

Managed the relationship with all vendors and service providers.

Evaluated new products and vendors while staying current with industry developments, research, trends and technological advances.

Troubleshooting, analysis and resolution of complex Telecom support issues.

Conversion of acquisition companies' partner's maps and communications.

Maintain voice and data inventory data bases.

Created manual of internal provisioning process.

Technical liaison between business customers and providers/vendors.

Held weekly presentations on ordering status with the IT Leadership Team.

Managed the telecom support issues escalation process.

Managed weekly vendor status meetings.

Addressed and resolved all voice and data turn up issues with carriers and clients.

Porting to Managed service, Aggregate or Central Office.

Proficient in managing hardware deployment / replacement hardware. Including RTV process.

ADDITIONAL SKILLS

Microsoft Office: Excel, Power point, word

Web and tech savvy, require little to no training

Expert in using the following portals to provision services

Tangoe

VEC

Level 3

Level 10

Granite

Sagenet

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