DERRYLYNN HANSON

**** ****** ****. ******* **. **825

860-***-**** Cell Phone

ac0h6z@r.postjobfree.com

SKILLS & QUALIFICATIONS

Ability to type 60 WPM

Excellent organizational, customer service and interpersonal skills

Bilingual (English/Spanish speaking)

Husky A B C D, Medicaid/Medicare

CPR

Certified customer service/claims representative

Knowledge of DME (Durable Medical Equipment), Medical terminology and HIPPA

Excellent problem solving skills

EXPERIENCE

Davis Brothers Contractor September 2008 – 2016

Administrative Assistant

Performed various office tasks such as faxing, copying documents and corresponding to clients/co-workers via email

Inputted data and confidential information.

Scheduling.

Handled account and billing inquiries

Provided Excellent Customer Service.

Catholic Charities, Hartford, CT February 2005 – July 2007

Administrative Assistant

Inputted data and confidential information utilizing Kidstrax and Cayen Systems

Answered, screened and directed telephone calls as well as operate standard office equipment

Corresponded with clients via internet

Provided individualized assistance to children

Supported staff and after school program with clerical functions

American Red Cross, Farmington, CT January 2008 – June 2008

Staff Scheduler

Temporary/Office Team

Operated multi-line and high volume telephone calls

Inputted DOT hours and processed MFLA forms

Performed various office tasks such as; fax and copy documents, and processed co-worker’s complaints.

Medco Health Solutions, Tampa, FL August 2007 - December 2007

Customer Claims Representative

Answered and directed high volume calls daily;

Assisted customers with inquiries regarding prescription coverage for United Health Care/FEP Health Care Clients

Handled account and billing inquiries

Cigna Health Care, Bristol, CT June 2004 – January 2005

Customer Service & Claims Representative.

Temporary/Kelly

Handled customer complaints and inquiries regarding health insurance, DME and provider contracts

Processed claims and entered information on multi-program database system

Performed various office tasks such as faxing, copying documents and corresponding to clients/co-workers via email

EDUCATION

Springfield College, Springfield, MA Anticipated Graduation: May 2015

Major: Human Services

Capital Community College, Hartford, CT September 2003-May 2005

Major: Human Service.

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