MRS. Wendy Patricia Watson

****D Falaise Gap Road

Colorado Springs, CO 80902 US

Mobile: 719-***-**** - Ext:

Evening Phone: 719-***-**** - Ext:

Email: ac0h0q@r.postjobfree.com

Availability:Job Type: Permanent, Temporary, Recent Graduates, Internships

Work Schedule: Full-Time, Part-Time, Shift Work

Desired locations:United States - CO - El Paso CountyGermanyUnited States - NC United Kingdom

Work Experience:

MEDDAC Dept. of Surgery Orthopedic Service/ Podiatry Section

1650 Cochran Street

Colorado SpringsFort Carson, CO 80913 United States

03/2015 - Present

Salary: 32,361.00 USD Per Year

Hours per week: 40

Series: 0679 Pay Plan: GS Grade: GS-5

Medical Support Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

Medical support assistants my chief sources of training and responsibilities are as followed:

-Able to enter, manipulate, and retrieve data from CHCS and AHLTA

-Coordinates and/ or schedules patient appointments

-Receive patients and visitors as the initial point of contact, in person or telephonically

-Responsible for the clerical duties inherent to the in processing care, and out processing of patients

- Provide clerical support to the patients by receiving and relaying incoming and outgoing telephone, intercom, and electronic messages;

- Receiving and directing patients and visitors, answering routine inquiries, and making appropriate referral of questions concerning patients' conditions;

- Assembling patient records according to prescribed formats;

- Inserting additional forms and charts as necessary, and stamping them with correct patient identifications

- Reviewing patients' charts and recording a variety of medical data in accordance to HIPAA regulations

- Recording physicians' orders for patients on a variety of records

- Selecting, completing, and routing requests for patient activities and treatment procedures;

- Scheduling appointments for patients

- Ordering and keeping records of supplies

- Receiving and distributing mail to medical staff and patients

-Following clinic/practice communication procedures, including operating emergency communication lines, public announcements and emergency alarms.

-Receive minimum patient information and provide information to the medical personnel

-Communicate clearly to parties associated with daily and emergency situations

-Reconciling end-of-shift/ end=of-day processes and reports

-Completing routine correspondence, progress reports, medical statements, memoranda, and various automated systems reports and programs.

-Knowledge of assembling records according to the standards set forth by the clinics and army regulations and standards.

Coordinates with the patient care team to review the clinic utilization by using various reports to ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.

Skilled in developing and maintaining effective and efficient communication with the patient, interdisciplinary team within Evans Army Community Hospital clinics and outlying facilities. Effectively communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests required by facility standards.

Accepts telephone calls to the Medical Center/CBOCs regarding outpatient inquiries; Utilizing "administrative" systems knowledge in assessing patient/caller needs, practices independent decision-making, coordinates care needs and direct problem resolution as appropriate; Determines the nature of the call and assists with communicating needs regarding appointments, medication refills/renewals, etc. and/or refers the call to the appropriate clinical or administrative personnel.

Acquire information from patients in an interview type fashion to obtain information and then route tem to the appropriate department within the clinic setting.

Duties performed as required:

- Reporting for duty during inclement weather conditions

- Temporary assignments to other clinics or wards

- Working shifts

- Working other than normal duty hours

- Acting as a chaperon

- Altering schedules for physicians in the clinic setting

- Rescheduling patients in accordance to the need of the clinic

- Performing as a receptionist and general record keeping duties

-Working efficiently, and accurately for the benefit of patient care

-Perform receptionist duties in the any assigned area or clinic and specialty department, provide customer service and perform any duty assigned. Provide timely and proper treatment of patients, maintain appointment schedules for one or more outpatient clinic.

-Assist clinic with access to care and contingency plans by adjusting appointments times, locations and dates as well as sifting patients to other health care providers in the event of a schedule or staffing conflicts and patient coverage.

Utilizing the following computer programs:

-AHLTA

-CHCS

-Outlook

-Microsoft Office Programs

-DMHRSi

-PAS

-DEERS

-HAIMS

Utilize Microsoft office applications to create various tracking documents for staff training. Work closely with service administrators to obtain reports on clinic performance in order to track programs and changes within the clinic.

Supervisor: CPT Mythia Conley 719-***-****)

Okay to contact this Supervisor: Yes

United States Army

Wolf Dining Faciliby/Warfighter Dining Facility

Fort Carson

Colorado Springs, CO 80913 United States

07/2010 - 01/2013

Salary: 38,000.00 USD Per Year

Hours per week: 40

Food Service Specialist/ Administrator

Duties, Accomplishments and Related Skills:

Administrative Assistant:

Accumulate all records for the previous meal prepared and complete all reports.

Preparing paper menus that will be used in the food preparation areas to allow for efficiency in the meal preparation process.

Maintain accurate records required by the dining facility.

Participated in inspections that require accuracy.

Keep records of all momentary used accurately.

Make all deposits of dining facility funds with the local collecting agency and submit all receipts to installation food service.

Attend all dining facility council meeting and prepare reports for the dining facility manager.

Maintain yearly record for the dining facilities administrative capacity and create a proper storage and removal of all documents.

Tasks performed in the position described above:

Re-assemble records according to prescribed formats

Incorporating additional forms and records according to army regulations if necessary

Filing results of inspections and monetary transaction in proper records

Reviewing all record a variety of data; determine if corrections are needed prior to all

end of day reporting, inspections and achieving.

Scheduling meetings of upper echelon, council meeting for senior staff members.

Preparing daily, weekly, monthly and yearly reports; keep time and attendance records; order and

keeping records of supplies utilized.

Receiving and direct patrons and visitors to the senior staff when necessary, and resolving

issues at my level when presented.

Supervisor: SFC Oteria Perry 804-***-****)

Okay to contact this Supervisor: Yes

United States Army

Smoke Bomb Hill Dining Facility

Fort Bragg

Fort Bragg, NC 28310 United States

11/2008 - 06/2010

Salary: 36,000.00 USD Per Year

Hours per week: 40

Office Manager

Duties, Accomplishments and Related Skills:

• Accumulate all records, receive and maintain documentation from the previous meal prepared and complete all reports.

• Preparing paper menus that will be used in the food preparation areas.

• Maintain accurate records required by the dining facility.

• Participated in inspections that require accuracy.

• Keep records of all momentary used accurately.

• Make all deposits of dining facility funds with the local collecting agency and submit all receipts to installation food service.

In charge of training all new personal assigned to the administrative office in the army regulations pertaining to the preparation, validation and storage of records in the dining facility.

Instructing unit representatives in the proper submission of documentation to the dining facility for feeding of all troops during training missions and or unit functions.

Inspecting all daily documents prior to final signatures and filing.

Tasks performed in the position described above:

Re-assemble records according to prescribed formats

Incorporating additional forms and records according to army regulations if necessary

Filing results of inspections and monetary transaction in proper records

Reviewing all record a variety of data; determine if corrections are needed prior to all

end of day reporting, inspections and achieving.

Scheduling meetings of upper echelon, council meeting for senior staff members.

Preparing daily, weekly, monthly and yearly reports; keep time and attendance records; order and

keeping records of supplies utilized.

Receiving and direct patrons and visitors to the senior staff when necessary, and resolving

issues at my level when presented.

Supervisor: SFC Sherwin Sykes 910-***-****)

Okay to contact this Supervisor: Yes

United States Army Reserve

91st Division

Weber Street

Colorado Springs, CO 80913 United States

02/2006 - 11/2006

Salary: 15,000.00 USD Per Year

Hours per week: 24

Human Resources Specialist

Duties, Accomplishments and Related Skills:

As a human resources specialist my duties included supervising or performing personnel and administrative functions in support of company, battery, troop; detachments at division, corps, and echelons above corps; as assistant to the brigade and battalion S1's or in other similar organizations, activities and units. Advising the commander, the staff, and unit soldiers on human resource matters. As the human resources specialist I also participates in occupational classification and management of human resources or supervises personnel management of human resources or supervises personnel management activities to include maintaining officer and enlisted personnel records and processing personnel actions concerning soldiers and their families.

Supervisor: SFC Ballo 831-***-****)

Okay to contact this Supervisor: Contact me first

United States Army

12th Aviation/ 5-159 Aviation

Giebelstadt Dining Facility

Giebelstadt, Hessen Germany

09/2002 - 11/2004

Salary: 32,000.00 USD Per Year

Hours per week: 60

Administrative Supervisor

Duties, Accomplishments and Related Skills:

Administrative Supervisor:

• Accumulate all records for the previous meal prepared and complete all reports.

• Preparing paper menus that will be used in the food preparation areas.

• Maintain accurate records required by the dining facility.

• Participated in inspections that require accuracy.

• Keep records of all momentary used accurately.

• Make all deposits of dining facility funds with the local collecting agency and submit all receipts to installation food service.

• Attend all dining facility council meeting and prepare reports for the dining facility manager.

• Maintain yearly record for the dining facility and create a proper storage and removal of all documents.

Supervisor: Electra Jackson (Frison) 757-***-****)

Okay to contact this Supervisor: Yes

United States Army

3rd Armored Calvary Regiment

Colorado Springs, CO 80913 United States

11/2001 - 09/2002

Salary: 32,000.00 USD Per Year

Hours per week: 60

Food Service Specialist

Duties, Accomplishments and Related Skills:

Administrative Assistant:

• Accumulate all records for the previous meal prepared and complete all reports.

• Preparing paper menus that will be used in the food preparation areas.

• Maintain accurate records required by the dining facility.

• Participated in inspections that require accuracy.

• Keep records of all momentary used accurately.

• Make all deposits of dining facility funds with the local collecting agency and submit all receipts to installation food service.

• Attend all dining facility council meeting and prepare reports for the dining facility manager.

• Maintain yearly record for the dining facility and create a proper storage and removal of all documents.

United States Army

52nd Engineer/ 59th Quatermaster Company

Colorado Springs, CO 80913 United States

06/1998 - 11/2001

Salary: 28,000.00 USD Per Year

Hours per week: 60

Food Service Specialist

Duties, Accomplishments and Related Skills:

Administrative Assistant:

• Accumulate all records for the previous meal prepared and complete all reports.

• Preparing paper menus that will be used in the food preparation areas.

• Maintain accurate records required by the dining facility.

• Participated in inspections that require accuracy.

• Keep records of all momentary used accurately.

• Make all deposits of dining facility funds with the local collecting agency and submit all receipts

to installation food service.

• Attend all dining facility council meeting and prepare reports for the dining facility manager.

• Maintain yearly record for the dining facility and create a proper storage and removal of all documents.

Supervisor: Lisa Peterson/ Senior Chef at IAP Worldwide Services (000-***-****)

Okay to contact this Supervisor: Yes

Education:Colorado Technical University Colorado Springs, CO United States

Bachelor's Degree

Major: Healthcare Administration Minor: Healthcare Management

Intellitec Medical Institute Colorado Springs, CO United States

Associate's Degree 08/2014

GPA: 3.2 of a maximum 4.0

Credits Earned: 85 Quarter hours

Major: Health Information Management/ Business Management Minor: Business Management

Relevant Coursework, Licenses and Certifications:

Certified Medical Administrative Assistant 09/12/2014-09/12/2016

Certified Electronic Health Records Specialist 01/16/2015-01/16/2017

Successful completion of 6 week training through externship with Dr. Sean O'Donnell Family Practice. The duties I performed where:

Scheduling patients appoints to include follow-ups

Referrals

New patient registrations

Records management

Records request and releases of information for treatment and legal use

Receiving and reconciliation of payments to accounts

Utilizing WebMD operating system to perform office functions

Pulling medical records from hard copy and electronic documentation for physicians usage

Verifying insurances through automated computer programs, phone verification and correspondence

Intellitec Medical Institute Colorado Springs, CO United States

Associate's Degree 09/2008

GPA: 3.69 of a maximum 4.0

Credits Earned: 66 Semester hours

Major: Healthcare Administrative Assistant Honors: Cum Laude

Relevant Coursework, Licenses and Certifications:

Successful completion of on-the-job training for 6 weeks with Abilities Unlimited in which my assignment was to verify health insurances both governmental, single person payer.

Applying payments to account upon receipt from the insurance companies.

Reconciling accounts and notifying patient or representatives of any changes to their accounts.

Cape Charles High School Cape Charles, VA United States

High School or equivalent 06/1985

GPA: 3.0 of a maximum 4.0

Major: Academic Studies

Job Related Training:Introduction to Business

Electronic Medical Records 1 & 2

Psychology of Health

Health Information Management

Reimbursement in Healthcare

Medical Terminology

Anatomy and Physiology

Medical Law & Ethics

Patient Records and HIPAA

Human Resources Management & Supervision in Healthcare

CPT Level 1

HCPCS Level 2

ICD-9

ICD-10-CM

ICD-10-PCS

Department of Defense Secret Clearance: investigation completion 17 Nov 2008

Warrior Leadership Course: Completed February 2011

Health Care Industry Overview Course: Completed October 2010

Privacy Act Training: Completed November 2011

Patient Administrative Sustainment: Completed January 2008

Health Care Ethics II: Completed May 2008

Communicating effectively across the training team and with various stakeholders.

Collecting, organizing, and evaluating clinical, functional and training metrics and submit reports as required.

Affiliations:National Healthcareer Association - Certified Electronic Health Record SprecialistNational Healthcareer Association - Certified Billing and Coding SpecialistNational Healthcareer Association - Certified Medical Administrative Assistant

References:

Name Employer Title Phone Email

Kenneth J. Powell United States Army Chief Warrant Officer 757-***-**** ac0h0q@r.postjobfree.com

Electa Jackson United States Army Career Counsler/Senior Food Service NCO 757-***-**** ac0h0q@r.postjobfree.com

Lisa Peterson IAP Worldwide Servces Senior Chef 912-***-**** ac0h0q@r.postjobfree.com

Sandra Brown Evans Army Community Hospital/ Orthopedics Department Medical Support Administrator 719-***-**** ac0h0q@r.postjobfree.com Indicates professional reference

Additional Information:National Healthcareer Association Certified Medical Administrative Assistant, certification obtained 12 September 2014 Certification #E6Z9F5H3

National Healthcareer Association Certified Electronic Health Record Specialist, certification obtained 16 January 2015 Certification #R9L5F6K4

National Healthcareer Association Certified Billing and Coding Specialist, certification obtained 19 June 2015 Certification #E3M5P6D5

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