DEBBIE A MOORE-LEE

**** ***** **** ****** *********, WI 53218 Cell 262-***-**** / Tel. 414-***-**** ac0gzu@r.postjobfree.com

CAREER PROFILE

Top performing professional with value-added office administrative, and customer service experience. Strong academic success illustrates skill, value and level of competence. Demonstrated ability to streamline workflows and create dynamic team environments, while utilizing my office support experience as a great asset to this facility to assist in meeting its’ goals.

Efficiently functioned in strong written and verbal communication skills.

Professional demeanor works collaboratively with clients/quests and co-workers.

Ensures comply with Federal regulations and company policy records and documents are maintained with respect to client’s confidentiality.

Skilled in Microsoft Word, and Excel; data entry, 10-Key, and typing skills (45 WPM).

Skilled in Accounts Receivable, worked with the City of Milwaukee Accounting Department as an Account Clerk II for 12 years of service

PROFESSIONAL EXPERIENCE

Briggs & Stratton - Kelly Services, Milwaukee, WI 05/2017 to 05/2017

Clerical Associate - HR

. Find accounts on excel worksheet and edit information on a copied job account

. Copy and paste information from job account to another account

. Make PDF copies of job positions

. Edit job profiles and open email accounts for new accounts

. Other duties as assigned

MOLINA HEALTHCARE INC.-(COLLABREA IN), California 08/2016 to 11/2016

QI Member Outreach Specialist

. Call Molina Healthcare members to sign up for Dental Care appointments

. Update excel worksheets for results of member’s calls

. Call Dental Offices to help members set up dental appointments

. Make 80 calls a day to members

. Update excel worksheets on results of all calls

. Update Molina’s computer program on all members

. Send out reminder notes to all members that made dental appointments

GENERAC POWER SYSTEMS - ELITE HUMAN CAPITAL GROUP - Brookfield, WI 08/2016 to 08/2016

Consumer Sales

. Make calls to Generac Dealers to update computer programs powerplay/Dealer Connection

. Make sure dealers have contacted leads (customers) and made appointments for free estimates

. Update all information from lead calls and enter into generac computer systems

. If leads haven’t been call in a 24hr time span I was to call and reschedule lead to another dealer in the area

. If no updates have be made on dealer program send email to powerplay to have dealer removed from program

. Return all messages left on voicemail

GENGO Pharmaceutical Services- (KELLY Temporary Services), Milwaukee, WI 12/2015 to 04/2016

Recall Client Service/Telephone Rep

Review and process recall refunds application accounts Efficiently and Accurately

Answer accelerated telephones calls

Review live Recall Patient’s application to ensure that all data is correctly, and acquires the appropriate information for proper reimbursement amounts

Retrieve all emails and fax for processing

Train new team members and assist team members where help is needed

Attend required Stand-ups an all meetings

Paul J Schmit Trucking Inc, Sussex, WI- (KELLY Temporary Services) 09/2014 to 10/2015

Administrative Assistant

Providing information to quests by verifying understanding of request; answering questions; offering assistance

Filing work documents and input data

Scanning documents

Answering multiple phone lines and emails transferring to the appropriate personnel as required

Processed weekly payroll

Processed daily work logs

US Bank, Brookfield, WI- (KELLY Temporary Services) 10/2013 to 06/2011

Temporary Office Worker

Setup file

Purge files for storage for offsite office

Filing work documents and input data

Process new contract files

Help team members where help is needed

Performed other duties as assigned

Dept. of City Development, City of Milwaukee, WI 06/1982 to 08/1994

Account Clerk II

. Prepare daily deposits of payments received from housing residents

. Record payments and adjustments to tenants accounts

. Reconcile entries made by all operators to the accounts receivable accounts system

. Audit source documents received from development offices

. Aide development managers in the training of housing clerks using the accounts receivable system

SUMMARY OF QUALIFICATIONS

Five plus (5+) years of experience working in Customer Service; exceptional people skill

Skilled with Microsoft Office, Microsoft Word, Microsoft Excel, and Microsoft Outlook

Skilled with copy machine, fax machine, scanner and multiple telephone lines

EDUCATION

South Seattle Community College, April 2007

Certified Nursing Assistant (CNA), June 2007

Human Relations Courses, September 1980

University of Wisconsin, June 1982

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