Technical Support Manager
Resume:
Manpreet Kanwal
IT Support Specialist
*********@*****.***
*** ******** **** ** *****, Ohio 44017
IT professional with 1+ years of experience in technical support. Well versed in providing quick assistance both on-site and by phone/email. Trained in handling installation/operation of different operating systems including Microsoft Windows, Mac OS and Linux. Support Specialist in server maintenance including helpdesk and troubleshooting. A PC technician with IT administration background.
Professional Experience
Network Administrator - Salon Destino: 20884 Royalton Rd b, Strongsville, OH 44149
(January 2017 – Present)
Hired as a full-time systems administrator to manage and maintain a full server. Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and the owner’s business plan. Trained employees to use network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
Store Manager – Little Caesars: 737 Main St, Poughkeepsie, NY 12603
(July 2013 – January 2017)
As a store manager i directed other employees through their daily routines and interacted with customers to make sure that they have a satisfactory experience. I managed the entire staff of the restaurant and coordinating their work responsible for increasing the business of the restaurant, Analyze and plan restaurant sales and organize marketing events and promotional plans. Maintained high standards of quality control with cleanliness and safety.
Education
Ridley-Lowell Business & Technical Institute 2016-2017: (Poughkeepsie, New York)
Networking Technical Support Specialist Diploma
Suny Dutchess College 2014-2016: (Poughkeepsie, New York)
Associate's degree - Humanities and Social Sciences (LAH) / Information Technology
Arlington High School 2009-2013: (Lagrangeville, New York)
High School Diploma
Key Skills
Extensive knowledge Includes Microsoft Window Server 2008-2012, Wired and wireless networking skills, desktop and server hardware specialist.
Operation Systems: Windows Servers, Windows Expert 7, 8, 8.1, 10, Linux/Unix, Mac, Android, Apple.
Cloud Computing - Remote Access, Network Segmentation / Virtualization, Network Enforcement Management, IPv6 / IPv4, DNS TCP UDP ARP IP Management, Router Gateway Management, Hyper-V, VMware, Window Security, Network Enforcement Management, Help Desk, MANs / WANs / LANs, Network Policy Access, Service, Group Policy, Mobile Device, Expert, HTML Expert, Windows Server Management, Active Directory, DHCP, Network, Policy Access Service, HTML.
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