Upneet Kaur MBA, CSM®

: ac0gzf@r.postjobfree.com : 551-***-****

Insightful certified Project Manager/Coordinator who diligently manages systems & projects while ensuring quality and accuracy. Adept at organized timely project management. Centered on client-centered service delivered through reliable management

Effective in fostering collaboration and consultative long standing relationships with senior management and across traditional boundaries; highlighting inflection points of business decisions.

Team leader with broad experience, brings focus on “big picture” business impacts of projects: real costs, practical benefits, risks and contingencies.

Adaptable – skilled at supporting individuals, building systems, handling problems; as well as managing teams, developing strategies, policies and processes.

> Project Management > Project Coordination >Analytics

> Strategic Consulting > Process Improvement >Governance

PROFESSIONAL HISTORY

Project Manager/Coordinator, Non Profits, New York City– Feb 2015 to Till Date

Oversee organization of special events, leading and managing projects and responsible for guiding successful delivery of projects.

Create and maintain project schedules and other required project documentation using corporate project management tools and principles.

Organized PMO meetings and worked across different departments to oversee the efforts (Finance, Management and Business).

Developed proposals, project charters, communications plans and reports for all foundation and corporate fundraising initiatives.

Monitored projects and its requirements and ensured its completion before deadline. Oversaw working of project life cycle and coordinated with various departments for same.

Management of vendors contributing to events. Provided on-site support at events and overall management with attendee registration, shipment of on-site materials.

Reported, collected status and maintained trackers on various in-process projects and issues. Developed new strategies/processes to manage & overall program schedule

Coordinated efforts across multiple department/business units to ensure continuous and effective management of projects.

Project Manager/Coordinator, Axis Bank – May 2012 to Jan 2015

Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.

Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.

Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.

Planned and facilitated project review meetings to expedite requirements and resolution of project issues.

Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.

Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.

Successfully coordinated with vendors for different phases of the project and assisted technical team with preparation of deployments including reporting in Release Management meetings.

Created status reports, financial reporting, risks & issues associated with the project using Daptiv.

Conducts regular staff meetings, to include the communication of and training of program policies and procedures.

Coordinates orientation and ongoing in-service education for staff to improve skills and client care.

Receives, investigates, and attempts to resolve client complaints regarding case management services.

Managed project expectations with team members and stakeholders. Monitored projects to ensure deliverables are being met and the project stays on schedule and within budget.

Build and develop business relationships vital to the success of quality incentive project and actively facilitate discussions around issues.

Maintained the project and was instrumental in keeping it on schedule and within budget and managed the SharePoint team site for the project.

Worked very closely with business unit partners, IT technical teams (Developers, product owners & technical analysts), and senior management. Provided commitment updates to key stakeholders.

Acted as a trusted liaison between technology and business, ensured development teams adhere to core principles (accountability, visibility and collaboration) of the development framework.

Responsible for prioritization and resolution of defects and bugs, and assisted with QA testing and related project documentation.

Developed communication plans, risk contingency plans and effectively tracked sprint(s) based on benchmarks identified by PMO. .

Management Intern, SBOP – June 2011 to October 2011

Identified business needs, evaluated business and technical alternatives, recommended solutions and participated in their implementation and was involved in requirement gathering for month end reporting application.

Played significant role in various phases of project life cycle such as requirements definition, functional & technical design, testing and implementation.

Provided governance and oversight to ensure systems effectively meet business needs and fulfill service level agreements.

Technology

Applications – Microsoft Excel, Word, PowerPoint, Project, Visio, SharePoint, PPM (Clarity),

JIRA, Confluence and HP QC

Technology Platforms – Working knowledge of TIBCO Spotfire, Tableau, Salesforce, Zendesk and databases.

Industry Knowledge – General understanding of financial systems and data.

Extensive experience with Software Development Lifecycle process (Waterfall, Scrum Framework) as well as with focus on Requirements Analysis and overall project/program management.

Education

Master’s in Business Administration (MBA) – 2012

Bachelors of Science (BS) – 2010 (Psychology Majors)

Certified Scrum Master (CSM®)

Personal

Hobbies include arts, travelling, and blogging about food. Member of New York City’s food banks providing volunteering services on a regular basis.

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