Customer Service Life Insurance
Resume:
Kenneth Wayne Holt
Lynchburg, Virginia 24502
********@*****.***
CAREER OBJECTIVE:
Full time employment with focus on management opportunities
SKILLS:
Computer Skills, Keying in CPT Codes
Ordering x-rays, Keying in diagnosis codes
Ordering Labs, Keying in MSO charges
Pre certification of medical procedures, Filing paperwork/dictation
Understanding insurance protocol, Understanding insurance guidelines
Phone work with patients in support of the physician
Knowledge of underwriting procedures and Guidelines
Customer service, people skills
Time management, organization
EDUCATION:
Virginia Western Community College 09-01-95 / 01-01-00
- Attended three years with an interest in a Liberal Arts Degree
Career Training Center 12-10-90 / 05-13-91
- Received a Certified Nursing Assistant License
William Campbell High School 06-10-84 – Graduated
- Received a General Diploma
EMPLOYMENT:
KQC 11-17-92 / 02-01-94
- Provided nursing care to home bound patients
Interim Health Care 11-19-92 / 05-19-95
- Provided nursing care to home bound patients
Lewis Gale Clinic 05-15-95 / 03-15-99
- Assisted physician in the care of patients; ordered labs, x-rays, preventive tests, precertifications, and assisted in preventative medical procedures
Heironimous 11-01-97 / 03-15-99
- Worked as a floor associate assisting customers in fashion choices
Anthem Blue Cross/Blue Shield 03-15-99 / 12-15-03
- Underwriting of individual health care policies to determine the associated risk; developed problem solving, analytical, and reasoning skills; enhanced my ability to solve problems in an organized, logical manner; further developed my time management skills
Ntelos 06-07-2004 / 09-21-2004
-Provided customer support to callers, solved billing issues, provided technical trouble shooting, and solved account problems for customers
Genworth 05-07-2005 / 12-22-2006
-Managing customer relations via email and phone with general agents regarding pending life insurance applications- giving status of cases, making system updates, advising agents of the necessary forms needed to underwrite, and working with internal underwriters to achieve consistent quality and productivity
Dr. James Pollard, DDS 04-02-2007 / 07-17-2007
-Provided chairside assistance to the dentist in all procedures and surgeries
Valtim 04-03-2008 / 05-27-2011
-Provided customer service to callers with questions and information regarding military careers in the Army National Guard
EXL 11-28-2011/02-15-2017
-Quality associate, responsible for managing and correcting issues relating to claims, and life insurance policy documents, daily responsibilities include answering email requests from our client regarding these matters.
SPECIAL ACHIEVEMENTS/INTERESTS:
Beta Club / Who’s Who in American High Schools / Vice President, FBLA/ Nominated to Boy’s State, 1983 / Member of Year Book Staff
Hiking / Camping / Physical Fitness
Contact this candidate