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Sales Management

Location:
North Chicago, IL
Posted:
May 24, 2017

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Resume:

Sally Myers

****-**** ******, ***** *******, Illinois 60064 224-***-**** ac0gxr@r.postjobfree.com

Objective

• To obtain an Administrator/ Executive Director Position with a prestigious organization that is committed to enriching the lives of older adults.

Summary of Qualifications

• Extensive Long Term Care and Assisted Living leadership and management experience. Established my career from entry level up; CNA, Floor Nurse, Charge Nurse, Supervisor, ADON, DON, Administrator, Executive Director.

• Commitment to excellence.

• Fiscally responsible, develop and work within budget.

• Build and maintain census via customer satisfaction and wellness.

• Passionate Leader and Manager with outcome focus creating an atmosphere of comradery, caring, wellness, and growth.

• Excellent communication, assessment, and project management skills.

• Team Leader and Builder; active listener and teacher promoting empowerment and staff excellence.

• Strong personal commitment to Total Quality Management.

• In depth understanding of customer needs, products offered, and sales.

• Community Relations activist, maintaining active marketing role, attend and sponsor various community events.

• Active learner, keeping pace with industry growth.

• Thorough understanding of State and Federal Regulations.

Experience

ADMINISTRATOR PRESBYTERIAN HOMES- KING HOME ASSISTED LIVING-1020 GROVE INDEPENDENT LIVING EVANSTON, IL JULY 2015-PRESENT

• Essential job duties and responsibilities include; Strategic Planning, Continuous Quality Improvement, Financial Management including budget development and oversight for all departments, Operations management including maintaining policies, procedures, operational systems, productivity improvement, orientation, training and education, Marketing and Sales leadership, Health Services Management, also acting as Director of Nursing, developed and maintained all clinical programs, promote and oversee all Hospitality Functions.

• Captured $350,000.00 annual revenue based on Contract Review and Residents Level of Care needs.

• Established Assisted Living, and Memory Support Programs.

• Developed and saw through completion a QI Initiative titled “Are We Delivering What We Are Selling.”

• Centralized all services.

• Play an active role in Sales and Marketing increasing census from 60% occupancy to 95%.

• Maintain an environment of mutual respect, dignity, and empowerment, with a strong focus on Person Centered-Resident Driven Care and Service.

• Provide and participate in staff training.

• Head resident Transitions Team.

• Established, communicated, and successfully executed the Plan to Close King Home, and the relocation of all residents.

GERIATRIC CARE MANAGER & CAREGIVER ROBERT & EVELYNE STICKLER (PARENTS) PURYEAR TENNESSEE JAN 2013-JULY 2015

• Relocated to Tennessee to provide care for my aging parents who were experiencing serious health related issues and physical decline.

• Scheduled physician appointments, subsequent specialist appointments, treatments and surgery. Provided post-op care and arranged for Physical and Occupational Therapies.

• Provided nutritional support, and medication teaching and management.

• When their conditions stabilized, other family members were able to manage their needs and I returned to Illinois.

CARE MANAGEMENT SPECIALIST MANAGED CARE STAFFERS PARK RIDGE, IL BANKERS LIFE AND CASUALTY LTC INSURANCE 2011-2012

• Reviewed, assessed, and made final decision on claim approvals or denials.

• Utilized strong nursing knowledge and skillset.

• Educated policy holders and their families.

• Managed the highest number of claims in the company.

ADMINISTRATOR THE MATHER EVANSTON, IL APRIL 2010-DECEMBER 2010 (SHORT TERM CONTRACT POSITION)

• Hired to prepare the new 59 unit Assisted Living, Alzheimer’s Specialty, and Medicare areas for opening and State and Medicare Surveys.

• Starting from post construction developed all policies and procedures, purchased all supplies, hired and trained all staff.

• Prepared for and passed with no deficiencies 1. Initial Skilled Licensure Survey 2. Medicare Certification Survey 3. Skilled Follow Up Survey after residents moved in 4. Assisted Living Survey 5. Alzheimer’s Specialty Unit Survey.

• Established protocols for pre-admission assessments in Independent Living, the Health Clinic, Person-Centered Care, Marketing, Billing, Medical Records, MDS Completion, Care Planning.

• Trained Director of Nursing.

• All of above completed within contracted time frame.

EXECUTIVE DIRECTOR/ADMINISTRATOR BELMONT VILLAGE ASSISTED LIVING GLENVIEW, IL 2001-2006

• Opened new 156 apartment Assisted Living Community.

• Actively participated in pre-opening sales and marketing.

• Prepared for, and passed initial licensure survey for Sheltered Care, and Life Safety Code.

• Interviewed, hired, trained, and oriented all new employees.

• Maintained a home-like environment and atmosphere, with a strong focus on quality care, service, and wellness.

• Strong Team Approach, acted as role model for employees via hands on, high visibility leadership style.

• Scored 100%/no deficiencies on all IDPH surveys.

• Highest resident, family, and employee Satisfaction Survey results of all Belmont Village communities.

• Highest monthly net revenue of all Belmont communities, always within or under budget.

• Active in sales, marketing, and community relations.

• Flag Ship of the corporation-hosting numerous tours, meetings, and educational sessions.

• Initiated rehabilitation and wellness programs that were featured on channel 7 news.

• Initiated the award-winning Circle of Friends Memory Care Program.

• Executive Director of the Year 2004.

DIRECTOR OF NURSING/ADMINISTRATOR THE CATHOLIC CHARITIES OF THE ARCHDIOCESE OF CHICAGO, CHICAGO, IL. DIRECTOR OF NURSING ST. BENEDICT HOME, NILES. ADMINISTRATOR VILLA SCALABRINI, NORTHLAKE. 1990-2000

• Promoted from DON of St Benedict Home to Administrator of Villa Scalabrini.

• Took 300 bed multi-level care facility from decertification, IDPH oversight, and census below 50%, to certification, Joint Commission Accreditation with Commendation, and 95% occupancy in 1 year.

• As DON prior, opened 99 bed skilled facility, and relocated all residents from another facility to new location. Merged, and oriented all staff. Zero staff turnover, and 100%, no deficiencies on all IDPH surveys.

Education

BACHELORS BUSINESS ADMINISTRATION-NEAR COMPLETION-NATIONAL LOUIS UNIVERSITY 1995-1997

ASSOCIATES OF APPLIED SCIENCE NURSING-LAKE COUNTY COLLEGE-MAY 1984

REHABILITATION CERTIFIED RUSH UNIVERSITY 1984

CERTIFIED GERONTOLOGICAL NURSE 1992

LICENSED NURSING HOME ADMINISTRATOR 1993

CNA TRAIN THE TRAINER TRITON COLLEGE 2010

MEMORY SUPPORT/ALZHEIMERS TRAINING LEADING AGE & RUSH UNIVERSITY 6 DAY PROGRAM 2016

MEMBER LEADING AGE-ATTENDED NUMEROUS EDUCATIONAL OFFERINGS

REFERENCES AVAILABLE UPON REQUEST

Sally Myers

2514-25th Street, North Chicago, Illinois 60064 224-***-**** ac0gxr@r.postjobfree.com

Objective

• To obtain an Administrator/ Executive Director Position with a prestigious organization that is committed to enriching the lives of older adults.

Summary of Qualifications

• Extensive Long Term Care and Assisted Living leadership and management experience. Established my career from entry level up; CNA, Floor Nurse, Charge Nurse, Supervisor, ADON, DON, Administrator, Executive Director.

• Commitment to excellence.

• Fiscally responsible, develop and work within budget.

• Build and maintain census via customer satisfaction and wellness.

• Passionate Leader and Manager with outcome focus creating an atmosphere of comradery, caring, wellness, and growth.

• Excellent communication, assessment, and project management skills.

• Team Leader and Builder; active listener and teacher promoting empowerment and staff excellence.

• Strong personal commitment to Total Quality Management.

• In depth understanding of customer needs, products offered, and sales.

• Community Relations activist, maintaining active marketing role, attend and sponsor various community events.

• Active learner, keeping pace with industry growth.

• Thorough understanding of State and Federal Regulations.

Experience

ADMINISTRATOR PRESBYTERIAN HOMES- KING HOME ASSISTED LIVING-1020 GROVE INDEPENDENT LIVING EVANSTON, IL JULY 2015-PRESENT

• Essential job duties and responsibilities include; Strategic Planning, Continuous Quality Improvement, Financial Management including budget development and oversight for all departments, Operations management including maintaining policies, procedures, operational systems, productivity improvement, orientation, training and education, Marketing and Sales leadership, Health Services Management, also acting as Director of Nursing, developed and maintained all clinical programs, promote and oversee all Hospitality Functions.

• Captured $350,000.00 annual revenue based on Contract Review and Residents Level of Care needs.

• Established Assisted Living, and Memory Support Programs.

• Developed and saw through completion a QI Initiative titled “Are We Delivering What We Are Selling.”

• Centralized all services.

• Play an active role in Sales and Marketing increasing census from 60% occupancy to 95%.

• Maintain an environment of mutual respect, dignity, and empowerment, with a strong focus on Person Centered-Resident Driven Care and Service.

• Provide and participate in staff training.

• Head resident Transitions Team.

• Established, communicated, and successfully executed the Plan to Close King Home, and the relocation of all residents.

GERIATRIC CARE MANAGER & CAREGIVER ROBERT & EVELYNE STICKLER (PARENTS) PURYEAR TENNESSEE JAN 2013-JULY 2015

• Relocated to Tennessee to provide care for my aging parents who were experiencing serious health related issues and physical decline.

• Scheduled physician appointments, subsequent specialist appointments, treatments and surgery. Provided post-op care and arranged for Physical and Occupational Therapies.

• Provided nutritional support, and medication teaching and management.

• When their conditions stabilized, other family members were able to manage their needs and I returned to Illinois.

CARE MANAGEMENT SPECIALIST MANAGED CARE STAFFERS PARK RIDGE, IL BANKERS LIFE AND CASUALTY LTC INSURANCE 2011-2012

• Reviewed, assessed, and made final decision on claim approvals or denials.

• Utilized strong nursing knowledge and skillset.

• Educated policy holders and their families.

• Managed the highest number of claims in the company.

ADMINISTRATOR THE MATHER EVANSTON, IL APRIL 2010-DECEMBER 2010 (SHORT TERM CONTRACT POSITION)

• Hired to prepare the new 59 unit Assisted Living, Alzheimer’s Specialty, and Medicare areas for opening and State and Medicare Surveys.

• Starting from post construction developed all policies and procedures, purchased all supplies, hired and trained all staff.

• Prepared for and passed with no deficiencies 1. Initial Skilled Licensure Survey 2. Medicare Certification Survey 3. Skilled Follow Up Survey after residents moved in 4. Assisted Living Survey 5. Alzheimer’s Specialty Unit Survey.

• Established protocols for pre-admission assessments in Independent Living, the Health Clinic, Person-Centered Care, Marketing, Billing, Medical Records, MDS Completion, Care Planning.

• Trained Director of Nursing.

• All of above completed within contracted time frame.

EXECUTIVE DIRECTOR/ADMINISTRATOR BELMONT VILLAGE ASSISTED LIVING GLENVIEW, IL 2001-2006

• Opened new 156 apartment Assisted Living Community.

• Actively participated in pre-opening sales and marketing.

• Prepared for, and passed initial licensure survey for Sheltered Care, and Life Safety Code.

• Interviewed, hired, trained, and oriented all new employees.

• Maintained a home-like environment and atmosphere, with a strong focus on quality care, service, and wellness.

• Strong Team Approach, acted as role model for employees via hands on, high visibility leadership style.

• Scored 100%/no deficiencies on all IDPH surveys.

• Highest resident, family, and employee Satisfaction Survey results of all Belmont Village communities.

• Highest monthly net revenue of all Belmont communities, always within or under budget.

• Active in sales, marketing, and community relations.

• Flag Ship of the corporation-hosting numerous tours, meetings, and educational sessions.

• Initiated rehabilitation and wellness programs that were featured on channel 7 news.

• Initiated the award-winning Circle of Friends Memory Care Program.

• Executive Director of the Year 2004.

DIRECTOR OF NURSING/ADMINISTRATOR THE CATHOLIC CHARITIES OF THE ARCHDIOCESE OF CHICAGO, CHICAGO, IL. DIRECTOR OF NURSING ST. BENEDICT HOME, NILES. ADMINISTRATOR VILLA SCALABRINI, NORTHLAKE. 1990-2000

• Promoted from DON of St Benedict Home to Administrator of Villa Scalabrini.

• Took 300 bed multi-level care facility from decertification, IDPH oversight, and census below 50%, to certification, Joint Commission Accreditation with Commendation, and 95% occupancy in 1 year.

• As DON prior, opened 99 bed skilled facility, and relocated all residents from another facility to new location. Merged, and oriented all staff. Zero staff turnover, and 100%, no deficiencies on all IDPH surveys.

Education

BACHELORS BUSINESS ADMINISTRATION-NEAR COMPLETION-NATIONAL LOUIS UNIVERSITY 1995-1997

ASSOCIATES OF APPLIED SCIENCE NURSING-LAKE COUNTY COLLEGE-MAY 1984

REHABILITATION CERTIFIED RUSH UNIVERSITY 1984

CERTIFIED GERONTOLOGICAL NURSE 1992

LICENSED NURSING HOME ADMINISTRATOR 1993

CNA TRAIN THE TRAINER TRITON COLLEGE 2010

MEMORY SUPPORT/ALZHEIMERS TRAINING LEADING AGE & RUSH UNIVERSITY 6 DAY PROGRAM 2016

MEMBER LEADING AGE-ATTENDED NUMEROUS EDUCATIONAL OFFERINGS

REFERENCES AVAILABLE UPON REQUEST



Contact this candidate