Mark Yelavich III 405-***-****

**** ** **** ****** ac0gwz@r.postjobfree.com

Oklahoma City, Oklahoma 73112 https://www.linkedin.com/in/myelavich

Qualifications

Cisco router, switch and firewall basic configuring skills including TACACS

ITIL Certified

Network troubleshooting through Layer 3

WAN and LAN IP topography knowledge

PC literate

13 years of internal and external customer telephone support

Very proficient typist

Excellent written and oral communication abilities.

Interaction with Android, iOS and Blackberry mobile devices

and daily management of the BES server

Continual online Net G courses, including Six Sigma, ITIL

and a lengthy list of networking technologies courses

Software

MS Outlook 365, BBCS, BES, Orion Solarwinds, Fluke NetQOS, CUCM, Cisco NetMRI,

Cacti, MS One point, IBM Maximo ticketing system, ATT Business direct, British Telecom ticketing system,

Secure shell, IBM Sametime, Cisco Webex, Alterpoint

Summary

I was employed as a senior network technician by the Hertz Corporation for 13 years, until the company recently outsourced its IT department. During my tenure, we primarily provided 24/7 year round monitoring and support of Hertz global data network diagnosing network hardware and circuit outages and facilitating their repair. After recovering from surgery for the latter part of 2016, I am actively seeking employment in a related IT field.

Experience

The Hertz Corporation

Oklahoma City, Oklahoma

Position: Senior Network Technician

November 2002 – May 2016

Break/fix circuit and hardware support for Hertz Rent-a-car and Dollar Thriftys entire global network

infrastructure

Android, iOS and Blackberry mobile device support for all Hertz employees

Daily use of software tools for monitoring, documenting and remote connection

Troubleshooting and resolution of data, voice and mobile device outages and incidents

Work with internal and external customers to resolve outages

Working knowledge of Cisco router, switch and firewall configurations

Knowledge of MPLS, frame relay, TCP/IP, ADSL, VPN,DDR and PRI technologies

Work with a variety of circuit, hardware and cabling vendors including ATT, Verizon, Cisco and Centurylink

Manning incoming phone calls from users as well as proactively calling on data, phone and mobile user outages

and issues

Highland Supply

Hobart, Oklahoma

Position: Shipping Clerk

November 2001 – September 2002

Assembling and loading all customer orders

Stocking and maintaining inventory

Grounds keeping work

Operated fork lift

Part time employment while attending school

Wachter Corporation via Tek Systems

Tulsa, Oklahoma

Position: Cable Technician

May 2000 – November 2000

Install, terminate and test Cat 5 data and coax cable

Some fiber cable pulls and termination

Setup of PC, mux boxes, video splitters and amplifiers

Operated scissor lift

Tad Resources

Oklahoma City, Oklahoma

Position: Cable Technician

August 1997 – February 1998

Pulling, terminating and testing Cat 5 data cable installations

Installing associated equipment such as wall jacks and

punchdown panels

Troubleshooting faulty cable runs

Education

Southwestern Oklahoma State University - Weatherford, OK

Telecommunications, Associates degree

Caddo Kiowa Vo Tech – Fort Cobb, Oklahoma

Cisco CCNA Networking Academy Course

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