Customer Service Security

Rajeev Kumar

H.No. D-*/** TF, New kondli, Delhi-110096

Mobile- 801*******

***************@*****.***

SUMMARY

Dedicated security professional with more than 4 years’ experience managing security and building teams. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Resourceful and creative problem solver with expertise in building and personnel security.

Responsibilities:

Good expertise in handling typical and crisis situations efficiently and effectively at client site

Hiring guards and supervisors

Petrol sites on foot, by vehicle or bike to check guards

Excellent customer service skills

Good communication and interpersonal skills

Uncommon ability to maintain satisfactory attendance and punctuality standard

Skilled in conflict resolution

Team motivation and development

Natural leader

Investigative procedures

Operational effectiveness

Staffing and scheduling

Regulatory compliance

EMPLOYMENT DETAIL

Field Executive

January 2013 to present in Pro Interactive Security Services Noida U.P.

Manage staff schedules for all shifts and events to minimize overtime costs.

Developed procedures for the emergency response and crisis management, physical security, information protection, incident management, and investigation units.

Updated training procedures for all newly hired guards and supervisors.

Conducted investigations regarding suspected incidents of external fraud, employee theft, and embezzlement.

Patrolled facility and served as general security presence and visible deterrent to crime and rule infractions.

Reported all incidents, accidents, and medical emergencies to law enforcement.

Operation

2 year experience in T.N.T Indian Pvt.Ltd As a operation (jan 2011-jan 2013) in Noida.

1 year experience in Global Tranze Ltd.A field Executive (2010-2011) in Noida.

Highlights

•Team building

•Strategic planning

•Cost reduction and containment

•Dedicated

•Motivated self-starter

•Scheduling

•Has a very high success ratio

•Willing to put in long days to get a job done

Awards & Achievements

Honored by Best Employee of the company with TNT India Pvt.Ltd.in 2012.

EDUCATIONAL DEDAILS

Bachelor of Arts from JLN Collage Etah in year 2008

Intermediate from U.P. Board in year 2005

High school from U.P. Board in year 2003

PERSONAL DETAILS

Date of Birth : 1 July 1988.

Father’s name : Sri Suresh Bavu

Language : English, Hindi

Material Status : Married

Declaration:

I hereby declare that the above mentioned is true to best of my knowledge.

Place: Rajeev Kumar

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