Manager Customer Service

KURTIS HOSKEN

*** ***** **** **, *********** MI *9037 Main - 269-***-**** Cell - 269-***-****

ac0gpj@r.postjobfree.com

Please accept my enclosed application for the position available. I am a Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, and Quick Books to facilitate daily office operations. I have also completed advanced computer classes, such as Web Design, Computer Graphics, and 3D modeling. I am a loyal, enthusiastic, and confident person that can deliver the results you are looking for in the position . You will see in my resume I have always worked two jobs and worked for 8 or more years for each employer. I look forward to hearing from you.

Skills & Abilities

•Confident, articulate, and professional speaking abilities (experience)

•Completed advanced web design, graphics, quickbooks and all MS programs classes.

•65+ Words per minute typist.

•Excellent presentation and negotiation skills.

•Combine Patience, determination, and persistence to troubleshoot client issues.

•Team Player - Thrive in a team environment as well as independently.

•Well-versed in all aspects of customer and accounting relations.

Experience

Done Right Lawn Care 2002-2017

Office Manager Battle Creek, MI

•Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.

•Managed the receptionist area, including greeting visitors and responding to telephone and in person requests for information.

•Properly routed agreements, contracts and invoices through the signature process.

•Collected and managed all expensive such as ordering materials.

•Advanced Microsoft programs experience such as Excel, word, and power point, web design, CAD, programming, computer graphics and more.

•Utilized Quick Books for all business transactions.

First Team Recovery

Office Manager 2007- 2008

The Villages, FL

•Promoted to office manager by displaying my office skills.

•Trained 3 office assistants to ensure attention to detail and adherence to company policy.

•Developed new filing and organizational practices, saving the company money in contracted labor expenses.

•Typed documents such as correspondence, drafts, email and prepared reports daily for management.

The Billiard Cafe, Brickyard, Warehouse 2002-2011

Battle Creek, MI

Multifaceted Employee

•Received and screened a high volume of internal and external communications.

•Built immediate rapport with customers through friendly and engaging attitude.

•Director of entertainment for weekly and special events.

•Collected and distributed over $10,000 for special tournaments.

•Received bonuses from employer by going over and beyond my duties.

References

Sue Evans 1-269-***-****

Sindi Thorson 1-269-***-****

Jayme Goodwin 1-269-***-****

Thank you for you time and consideration, I look forward to speaking with you soon.

Sincerely,

Kurtis Lee Hosken

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