John D. Maynen

***** * ******* ***** ****

Grayslake, IL 60030

Home: 847-***-**** Cell: 847-***-****

http://www.linkedin.com/in/jmaynen

ac0gnu@r.postjobfree.com

SUMMARY

Dynamic, versatile business architect and strategic business analyst with a background in business transformations, organizational change management, innovation, project management, solution architecture, project management, and team leadership currently engaged in management consulting. Capabilities in aligning strategy with execution. Substantial experience in business intelligence and analytics. Strong software and infrastructure application migration, data conversion, and systems integration experience. Employs a strong quality focus. Possesses a strong track record of delivering stable, reliable, trusted solutions. Skilled in forming internal strategic alliances and building consensus, developing and cultivating channels into key vendors and peer technology users for the exchange of knowledge and common practices including modern service delivery models such as ITIL and ITSM. Knowledgeable in data architecture and data security. Strong communication skills effective at all levels of organization. Substantial experience in revenue retention, revenue growth, cost containment, risk optimization, and compliance projects, efforts and initiatives.

Specialties: Management consulting, Business Architecture. Business Analysis. Business Transformation, Business Intelligence. Analytics.. Strategy, Business Process Management, large scale data conversions, technology platform and application migrations. Systems integration. Project management. Solution Architecture including Cloud, SaaS, PaaS, and MaaS solutions and IoT. Team Leadership. Insurance. Retail. Wholesale Distribution. Manufacturing, Service, Publishing. Pharmacy Benefit Management. Automotive Applied knowledge of PMI’s PMBoK, IIBA’s BABoK, and BAG’s BizBoK, and ADKAR-based OCM approaches.

WORK EXPERIENCE

August 2016 – Present

Consultant –

Johnson Controls through Apex Systems, Milwaukee, WI

Work related to:

Johnson Controls successful merger with Tyco and divestiture of Adient

Implementation of Scaled Agile (SAFe) framework for Solution Management and Product Management.

Transition of team from Business Relationship Management to Solution Management.

Standardizing business processes and developing target business architecture for business activities performed for Solution Management and Product Management under the Scaled Agile (SAFe) framework.

Concepts around a shared service execution platform for Johnson Controls Building Efficiencies and Tyco's Fire & Safety businesses.

May 2016 – June 2016

Consultant –

On behalf of creditors of Sports Authority, Englewood, CO

Sports Authority was a sporting goods retailer which liquidated in 2016.

Engaged to determine if Sports Authority business processes or data assets had liquidation value. Assets which did have liquidation value were acquired in auction by Dick’s Sporting Goods.

July 2015 – April 2016

Practice Lead, Business Architecture and Business Analysis –

Several health care cooperatives through Global Solutions Group, Norfolk, VA

Global Solutions Group was subcontracted to assess and evaluate several healthcare cooperatives first to determine if structural or process improvements could stem financial losses and later to determine if data assets and intellectual property had monetary value. The healthcare cooperatives assessed and evaluated included:

Health Republic

InHealth Mutual

Meritus Health Partners

Consumers Choice

Community Health Alliance

Consumers Mutual Insurance

May 2015 – June 2015

Consultant –

On behalf of creditors of A&P, Montvale, NJ

A&P was a grocery retailer which liquidated in 2015.

Engaged to determine if A&P business processes or data assets had liquidation value.

February 2015 – April 2015

Consultant –

Dohmen Life Science Services through New Resources Consulting, Milwaukee, WI

Engaged as a management consultant focused on transportation management, freight claims, parcel manifest, and to a lesser degree warehouse management and order management integration. DLSS is a back-office services provider to small and mid-sized pharmaceutical firms. Operations required HIPAA and DSCSA compliance and cooperation and collaboration between third party vendors. Data security requirements complied with HIPAA and DSCSA. Facilitated integration of newly acquired businesses (software houses) into Dohmen Life Science Services business operations.

November 2014 – February 2015

Consultant –

Follett Higher Education Group through NueVista Consulting, Chicago, IL

Engaged as a strategic business analyst focused on developing business architecture and creating business and operational governance models driven by competitive opportunities, competitive pressure, market trends, public perception, regulatory compliance, revenue retention, revenue growth, cost containment, risk optimization, and internal compliance. Initiated a number of innovation efforts primarily centered on expanding beyond college bookstore operations to offering various services to publishers, higher education institutions, and students and introducing omnichannel/ecommerce and integrated retail concepts. Developed a high level plan for organizational change and business transformation, portions of which are now being executed by a new CEO. Introduced standard business analysis and architecture practices including BABoK, BizBoK, and PEAF.

May 2014 – September 2014

Consultant –

Sears Integrated Retail Labs through Apex Systems, Chicago, IL

Engaged as a product architect and strategic business analyst within Sears Holdings Integrated Retail Labs to provide support and guidance for Sears strategy and innovation efforts as they relate to the future of retail operations and customer experience. Used existing relationships from past experience at Sears to bridge Integrated Retail Labs to Business Intelligence and Analytics, Business Process Management, Store Analytics, Customer Analytics, and Store Operations teams to inform strategy and drive innovation for omnichannel/ecommerce and integrated retail efforts. Designs emphasized protecting customer data and Sears proprietary data. Reorganized business transformation project efforts to structure them to focus on customer experience rather than on store process in order to emphasize the “Shop Your Way” concept core to Sears strategic vision.

September 2012 – December 2013

Senior Business Architect –

A large P&C insurance firm headquartered in Bloomington, IL through STA Group LLC, Chicago, IL

STA is a leading business transformation consulting firm.. Engaged in the largest known private sector business transformation effort attempted to date. Primary focus is to enabling a state-of-the-art customer experience using customer collaboration capabilities through strategic business process alignment and improvement and through stronger yet more flexible, adaptive, and responsive operational governance.

Led development and optimization of future state business and systems processes for multiple inbound call scenarios including customer service, claims, recruiting, underwriting, collections, hold place in queue, and call transfers for call centers and agents as part of a large-scale organizational change effort.

Led development and optimization of future state business and systems processes for warm transfer, cold transfer, whisper, and conference scenarios, including those that crossed unified communications environments for call center and agencies..

Led development and optimization of future state business and systems processes for outbound call scenarios including collections, scheduling appointments, and completing unfinished documentation and utilizing call masking and outbound call screen pop for call centers acting on behalf of agents.

Assisted in the development of automated scenarios involving natural language processing and touch tone menus and related IVR capabilities.

Acted as customer collaboration SME for CRM and Contact Center process development.

Work with data architecture and data security teams on data modeling and on role and activity based restrictions on data access.

Utilized standard practices including PMBoK, BABoK, BizBoK, TOGAF, Zachmann, and related methods, processes, and techniques.

October 2011 – July 2012

Senior Analyst – Business Intelligence / Information Analytics & Innovation

Sears Holdings, Hoffman Estates, IL

Developed initial business requirements for intake of new projects for business intelligence team. Built strong working relationships with key business personnel and SME’s throughout Sears.

Provided guidance and developed prototype dashboards and reports for teams developing retail and distribution applications concerning data capture and business intelligence reporting capabilities using MicroStrategy, SSRS, Essbase, Tableau, and other tools, as well as data warehousing using Hadoop, Teradata, and SQL Server.

Provided technical and analytical support for a large scale migration of hundreds of databases and applications from Windows 2000 and SQL Server 2000 to SQL Server 2008 utilizing Worklenz for project management.

Created data models and designed data architecture for secure big data capabilities.

Worked with Sears innovation center (Integrated retail Labs) on business processes and retail store process optimization as part of an organizational change effort to standardize processes between the Sears and Kmart formats.

May 2011 – October 2011

Principal Consultant – Business Intelligence

Sears Holdings through DISYS, Oakbrook Terrace, IL

Consultant to Sears Holdings.. Initially worked down backlog of business intelligence intake requirements.

Developed business and functional requirements and prototypes for multichannel KPI tracking and reporting used to measure retail performance.

Provided guidance, technical and analytical support and subject matter expertise to teams developing tablet-based applications for customer-facing and back room store operations and customer experience models.

Feb 2009 – Apr 2011

Principal Consultant – Project Manager / Senior Business Analyst

Multiple clients through Prairie Brook, LLC

Translated custom OpenVMS PL/1 code to IBM z/OS COBOL code for financial and manufacturing applications for a client in Virginia. Created an application to automate substantial portions of the conversion effort, enabling the project to be completed at 93% below budget..

Developed IT policies, procedures, and practices for a not-for-profit support organization in Colorado for surviving families of deceased military personnel. Providing additional guidance using my own experience in leadership roles in not-for-profit organizations.

Engaged in software evaluation and selection process for a wholesale distributor of construction supplies in Illinois.

Nov 2009 – Jan 2010

Senior Project Consultant - Lead Business Analyst

CVS Caremark through Rock Solid Consulting, Oakbrook Terrace, IL

Acted as lead business analyst developing functional requirements and application architecture for HIPAA 2012 compliance and NCPDP 5.1 to NCPDP D.0 migration for CVS Caremark, a large pharmacy benefit management provider with a particular emphasis on Medicaid and SPAP subrogation claims processing and EDI 4010 to 5010 transactions in accordance with Caremark’s methodology.

Data security requirements complied with HIPAA.

Oct 2008 – Apr 2011

Principal Consultant - Project Manager / Senior Business Analyst / Business Architect,

Multiple clients through Global Solutions Group, Reston, VA and PSK Consulting, Herndon, VA

Led evaluation and feasibility projects for several clients concerning migration from commercial (e.g. Oracle, SAP, Peoplesoft, JD Edwards) to open-source and cloud-based solutions (e.g. OpenBravo, OpenERP, Compiere, PostBooks).

Managed customization and implementation of open source ERP and financial applications replacing commercial applications for three clients.

Led software customization for now defunct ecommerce retail site Cardinal Hill (http://www.cardinal-hill.com)..

Developed technology disaster recovery and business continuity plans for two clients, a small three-store retailer with web and auction outlets in Illinois and for a small wholesale distribution business in Wisconsin.

Initiated the implementation of ITIL and ITSM practices for a construction supplies wholesaler in Ohio and for a craftware distributor in Illinois.

Evaluated and recommended enhancements for a retail and restaurant point-of-sale application for a small software systems house in Illinois.

Developed and coordinated a collaborative sweat equity project with small consulting firms and software houses to port selected Windows and Linux open source business applications to high-availability disaster-tolerant technology general purpose computing platforms including OpenVMS, UNIX, and OS/400.

May 2004 – Aug 2008

Senior Consultant – Project Manager / Team Leader

Baker & Taylor through Computer Sciences Corporation, Bridgewater, NJ

Managed applications software development team for client’s outsourced IT staff primarily supporting large-scale distribution and financial applications utilizing CSC’s Catalyst SDLC adapted to client requirements and preferences. Applications included order processing, purchasing, inventory management, warehouse management, billing, A/R, A/P, G/L, Sales Analysis, CRM, ERP, and related utilizing Microsoft Project.

Led software and hardware systems integration activities for several client business acquisitions through data and database conversion and migration, application migration, and transitioning customers and vendors. Measures also supported attainment of Sarbanes-Oxley compliance.

Acted as liaison between key client personnel and technical staff in developing business and functional requirements, testing and quality assurance practices, implementation and release, and in services management.

Mentored staff in best practices related to analysis, design, software development, testing, and quality assurance, implementation, support, and maintenance, and in services management with an emphasis on performance and productivity.

Implemented software design, software testing, technical and user documentation, change management and quality assurance policies and procedures including peer reviews and post-implementation monitoring resulting in standardization and adoption of best practices. Initiated aggressive defect reduction strategy resulting in a significant reduction of rejected and failed modifications and help desk support requests. Improved stability and reliability enabled staffing reductions and reallocations and cost savings for CSC and client and enabled client to pursue new business more aggressively.

Initiated a turnaround in the performance of critical applications and systems through software and hardware server enhancements and upgrades. Technologically, applications and systems now have approximately double the physical capacity of the client distribution facilities, removing technology as a limiting factor and further enabling business growth.

Interfaced directly with client executives, managers, and key business and technical users to discuss key project initiatives and progress in ongoing tasks. Addressed critical concerns and prioritized work accordingly. Acted as liaison to infrastructure and service delivery team.

Actively participated in disaster recovery and business continuity planning and testing exercises.

Client became the largest book distributor in the world and a primary supplier of entertainment product (books, DVD’s, CD’s, Computer Games) for numerous retail and online outlets.

TECHNICAL POSITIONS PRIOR TO 2004

Metropolitan Water Reclamation District of Greater Chicagoland, Chicago, IL 2003-2004

Senior Project Consultant on Application Rationalization effort through Rock Solid Consulting

Six Flags, Gurnee, IL 2003-2004

Information Systems

Wolters-Kluwer,Chicago, IL 1998-2002

Manager, Editorial Technology and Composition Systems

Dana Automotive, McHenry, IL 1994-1998

MIS Project Manager

Manufacturing, Distribution, and Financial Systems Development, Maintenance, and Support

CVS Caremark, Lincolnshire, IL 1990-1994

Systems Analyst

Materials Management, Purchasing Management, Inventory Management, and Ecommerce Systems

Inlander-Steindler Paper (acquired by Ikon Office Solutions), Elk Grove Village, IL 1989-1990

Senior Programmer/Analyst

Design, development, and maintenance of wholesale ERP and financial systems.

Lord & Murphy,, Oak Brook, IL 1987-1989

Contract Programmer/Analyst

Design, development, and maintenance of RESPA compliant real estate closing systems for a title insurance company and commercial and residential property management systems for a property management firm.

Clark-Hall/MNSW, Downers Grove, IL 1985-1987

Senior Programmer/Analyst

Design, development, and maintenance of wholesale ERP and retail POS systems and related financial systems.

Butler Service Group, Naperville, IL 1985

Contract Programmer

Assigned to reliability an tracking studies of the 5ESS telephone switching system for what was then AT&T Bell Laboratories.

Stanley Enterprises, Aurora, IL 1983-1985

Programmer

Developed accounting and billing system for a set of small, local businesses including property management, automobile detailing, and insurance.

EDUCATION

Aurora University, Aurora, IL

Majors: Computer Science, Business Administration

Minor: Mathematics

Penn Foster College, Scranton, PA

Major: Business Management

Heriot Watt University, Edinburgh, UK

Master of Business Administration

PROFESSIONAL AFFILIATIONS

Director (2005-2008), Enterprise Computing Association (http://www.encompassus.org)

Member, Founder, Connect, Technology User Group (http://www.connect-community.org)

Member, Business Architecture Guild (http://www.businessarchitectureguild.org)

Member, Business Architecture Institute (http://www.bainstitute.org)

Member, International Institute of Business Analysis (http://www.iiba.org)

Member, Association for Strategic Planning (http://www.strategyplus.org)

Member, Process Excellence Network (http://www.processexcellencentwork.com)

Member, Association of Business Process Management Professionals (http://www.abpmp.org)

Member, International Society for Performance Improvement (http://www.ispi.org)

Member, The Operational Excellence Society (http://www.opexsociety.org)

Member, The Association of Information Technology Professionals (http://www.aitp.org)

Member, Strategic and Competitive Intelligence Professionals (http://www.scip.org)

Member, Association of Enterprise Architects (http://www.globalaea.org)

Member, Association of Information and Image Management (http://www.aiim.org)

Member, Association of Change Management Professionals (http://www.acmpglobal.org/)

Member, International Association of Software Architects (http://www.iasaglobal.org)

Member, Digital Analytics Association (http://www.digitalanalyticsassociation.org)

Member, BPM Institute (http://www.bpminstitute.org)

Member, SOA Institute (http://www.soainstitute.org)

Member, The Data Warehousing Institute (http://www.tdwi.org)

Member, Oracle Technology Network (http://www.oracle.com/technology/index.html)

Member, Association for Computing Machinery (http://www.acm.org)

Member, IEEE Computer Society (http://www.computer.org)

ACTIVITIES AND INTERESTS

Web designer and developer and webmaster of <http://www.potatonet.org/>, Parents Of Twins And Triplets Online. This website was the top featured website in the category Society > Parenting > Multiple Births in the publications "America's Best Web Sites" and "World's Top Web Sites" and was also featured in Webbound.

VOLUNTEER

July 2012 – Present

Volunteer engagements, Chicago, IL

Co-Founder, Volunteer

The Uplift Alliance

The Uplift Alliance is a concept currently in design and development. The concept involves working with charitable organizations to provide a path from need to self-sufficiency. The starting point is an intake model that identifies the obstacles preventing individual aid recipients from moving towards self-sufficiency. After testing, the next step will be to engage in partnerships and build relationships within the community or without to provide for those needs. This is a part-time volunteer-driven side project.

My efforts have focused primarily upon developing the intake model and in developing relationships with charitable organizations and potential service providers which may be good candidates for testing or for pilot implementations. Additionally, I function as the strategy officer assuring that activities performed on behalf of the organization comply with the strategic direction. In that role, I lead the business architecture and business analysis work.

This began with discussions in October of 2013. I decided to take some time following the end of my lprevious consulting engagement to focus some time on this effort as I was not satisfied with the progress.

Co-Founder, Volunteer –

The Never Ending Rummage Sale

The Never Ending Rummage Sale is a retail, auction, and ecommerce concept currently in design and development to provide charitable organizations an ongoing means of raising revenue by providing a means to sell donated items on consignment as they come in rather than storing them and waiting for a periodic fundraising event. The vision is that donated items would be earmarked for particular charities by the donor and would then go through a sales cycle starting with retail and then ecommerce and failing that, auction. This is a part-time volunteer-driven side project.

My efforts have drawn upon my retail and ecommerce experience to develop speculative business processes and operational governance models and to develop funding models.

This began with discussions in January of 2014

Consultant, Advisor –

Center for Gerontological Research

The Center for Gerontological Research is a concept currently in design and development started by oncologists and gastroenterologists to study disease, conditions, and treatments related to aging with the objectives of greater health and productivity and less need for healthcare services. The development of this project has slowed because it is currently privately funded. This is a part-time side project.

My efforts have consisted primarily with clarifying strategy, developing speculative business processes and operational governance models, and drawing upon my experience as an association executive to provide insight and guidance.

This is not strictly a volunteer engagement. However, participation at this time is quarterly meetings with a small group of oncologists, gastroenterologists, and geriatric care professionals. I became involved in July of 2012 to develop business processes and business architecture.

Volunteer –

Mobile Street Medicine Clinics

The Mobile Street Medicine Clinics is a concept currently in design and development to customize recreational vehicles and trailers into portable medical facilities that can be taken to places like food pantries, soup kitchens, and emergency shelters to provide for basic health care needs and physical examinations. This is a part-time volunteer-driven side project.

My efforts to this point have been to provide guidance drawing on my not-for-profit experience.

This effort began in May of 2016 and is still in its earliest stages.

PROFESSIONAL SKILLS

E-Commerce, EDI, ANSI X.12, EDIFACT, Sterling Software GENTRAN, Bots, Coupa, Ivalua, Zycus, Apttus, IBM S2B, Oracle S2P, Authorize.Net, First Data, Electronic Payment Systems, Neteller, Paypal, Amazon Payments, Verifone, Square

ERP, Infor Lawson, Adonix Transcomm TOLAS, SQL Ledger, LX Office, OpenERP (aka TinyERP), GNUe, ERP5, Opentaps, Compiere, Adempiere, xTuple, OpenBravo, Postbooks, Neogia, QAD MfgPRO, ASI, SAP, Baan, JD Edwards One, Peoplesoft, Oracle Fusion, Activant Prophet21, Sage MAS200, Sage MAS500, Kronos,

CRM, Salesforce.com, Imprezio, SugarCRM, SplendidCRM, CentricCRM, Hipergate, Compiere, Vtiger CRM, CenraView, XRMS CRM, Cream CRM, Tustena CRM, IVR, telephony, CUCILync, Skype, collaboration tools

WMS, Exeter, JDA Red Prairie, NeoPost ProShip, Kewill, Manhattan

Cross platform software application migrations, data conversions, and systems integration

Regulatory Compliance, SoX, Sarbanes-Oxley, HIPAA, DSCSA, SEC, DEA, FDA, EPA, OSHA

Project Management, leadership, coaching, mentoring, training, documentation, team building, software development life cycle (SDLC), statistical quality assurance, Quality Circles, Total Quality Management (TQM), Six Sigma, ISO2000, ISO9000, ISO14000, Software Engineering Institute's CMMI, Primavera, Clarity Open Workbench

Business Analysis, Brainstorming, Document Analysis, Focus Groups, Interface Analysis, Interviews, Workshops, Reverse Engineering, Surveys, User Task Analysis, Rapid Application Development, Quality engineering, Requirements elicitation, Requirements analysis and negotiation, Requirements specification, System modeling, Requirements validation, Requirements management, Confluence, JIRA, Sharepoint, Lotus Notes, JRD, JAD, prototyping, business requirements, functional requirements, non-functional requirements, use cases, test cases, user stories, feature maps, SRS, BPM, UML, BPMN, Cloud, SaaS, PaaS, MaaS, IoT.

Business Architecture, TOGAF, Zachmann, PEAF, BizBoK, strategic architecture, planning architecture, execution architecture, enterprise architecture, organizational process modeling, organizational change management, business process modeling, role authorization modeling business process integration, business process engineering, strategic business alignment, business process framework, process classification framework

Change management, OCM, ProSci, ADKAR, adaptive, adoption, Deming, organizational development

Product management, PLM, customer insights, innovation, continuous improvement, as-s-service, product roadmap, concept development

Business Intelligence, Pentaho, Jaspersoft, SpagoBI, Actuate, Microstrategy, Tableau, Qlikview, Exony, BIRT, Spotfire

Business Process Modeling, process management, Mega, BizAgi, Savvion, Fuego, ProcessMaker, Intalio, Cuteflow, ActiveVOS, Aris Express, Archi, BonitaBPM

OpenVMS, VAX and Alpha Clusters, VAX BASIC, VAX C, VAX COBOL, DCL, Cognos Powerhouse, LSE, CMS, MMS, RMS, FDL, DDL, CDD, SQLMOD, TDMS, DecForms, FMS, SMG, TPU, ACMS, VMS System Services, VMS Run-Time Libraries, OpenVMS Systems Management, SRI Charon-VAX, DECWindows

Microsoft Windows 3.1, 95, 98, NT, 2000, XP, Vista, 7, 8, Microsoft Office, MS-Word, MS-Access, MS-Excel, MS-Powerpoint, MS-Outlook, MS-Visio, MS-Project, Visual Studio, Visual Basic, Visual C++, Visual Foxpro, Visual Interdev, Lotus Notes, Lotus Smartsuite, Lotus 1-2-3, Lotus Approach, Lotus Symphony, Lotus Wordpro, Lotus Ami Pro, Wordperfect, Quattro Pro, Coreldraw, OpenOffice, MS Works

IBM MVS/TSO, COBOL II, COBOL 95, JCL, VSAM, SNA, UNIX, telnet, uucp, gopher, emacs, vi, sed, awk, GNV, Linux, Red Hat, Ubuntu, Kubuntu, Knoppix, Cygwin

Communications, remote connectivity, IPSec, PPTP, L2TP, 3Com, Cisco, SLIP, LCP, NCP, PPP, ISDN, PSTN, VPN, DECNet, Ethernet

Web services, IoT, cloud services, SOA, SaaS, PaaS, IaaS, AWS, Azure, Rackspace, HP Cloud, IBM Softlayer, Windstream, Juniper

Markup and Scripting Languages, SGML, HTML, XML, Javascript, PHP, PERL, Python, Omnimark, Adobe PDF, Datalogics Pager, Postscript, Broadvision IM, Arbortext Adept, Documentum, Content Management Systems, Evaluated XYVision, Evaluated 3B2

Relational and Flat File databases, SQL Server, MS-Access, Lotus Approach, Borland Paradox, Progress, Oracle RDB, Oracle7, Oracle8i, Oracle9i, CA-Ingres, DBase, Sybase, Unify, DB2, Datatrieve, MySQL, Firebird, Fyracle, PostgreSQL, enterpriseDB, Teradata, Hadoop, Data Warehousing, Infobright, Greenplum, enterprisedb, Fyracle

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