Karen A. Lacroix SPHR,SHRM-SCP

** ******* ******* *****

Salem, New Hampshire 03079

Home: 603-***-****

Mobile: 603-***-****

Email: ac0gj5@r.postjobfree.com

PROFESSIONAL SKILLS/KNOWLEDGE

Full Cycle Recruiting

Employee Relations

Progressive Discipline

Benefits and Compensation

Behavioral Interviewing

Mediation and Conflict Resolution

Performance Management

Halogen, Taleo, Microsoft Outlook Applications

PROFESSIONAL EXPERIENCE

RDK Engineers Andover, MA

Human Resources Manager (Oct. 2008 to present)

Reporting to CFO/Managing Principal, responsibilities include:

Managing corporate human resources function for 200 person MEP Consulting Engineering Firm (5 offices and 12 business units based in MA and NC); day-to-day generalist duties include: recruiting, employee relations, compensation and performance management and one-on-one coaching of managers/group leaders.

Overseeing plan level administration of group benefit and wellness plans: includes negotiating renewals, coordinating open enrollments, implementing plan design changes and all benefit related compliance; implemented wellness premium reduction program and HR/benefit communication portal.

Mentoring, training and development of 2 HR Generalists and providing daily oversight.

Developing and implementing HR policies/procedures (MA Data Security, MA Sick Time. Electronic Personnel Records, Onboarding programs and several Handbook Revisions).

Executed multiple workforce reductions/furloughs during tough economic period and subsequent workload slowdowns; providing job placement assistance to displaced workers.

Implemented online salary compensation tool to streamline compensation review process and obtain real-time market data for all positions.

Developed and implemented firm-wide communication survey; presented findings and training to leadership team to help improve communication within the firm.

JSA Architects Portsmouth, NH

Human Resources Manager (2005 to 2008)

Individual contributor reporting to partners/COO, responsibilities included:

Managing corporate human resources function for 3 divisions of 90 person Architectural Design Firm (NH, DC, FL); day-to-day generalist duties included: staffing, employee relations, training and professional development and compensation administration as well as providing support to partners and associates on all HR matters.

Administering group medical, dental, life, disability, section 125 and 401 (k) plans: includes negotiating renewals, coordinating open enrollments, implementing plan design changes to reduce benefit costs and managing all compliance-related issues (COBRA, 5500).

Developed and implemented firm-wide on-boarding and mentorship programs.

Implemented furlough and subsequent workforce reductions (40% of staff) during tough economic period.

CSP, Inc. Billerica, MA

Director of Human Resources (1999 to 2005)

Individual contributor reporting to the CFO responsibilities included:

Managing corporate human resources function for 3 divisions of high tech manufacturer(MA, VA, FL); day-to-day generalist duties include: staffing, employee relations, training and development, and salary administration as well as providing support to senior management on all HR matters.

Administering self-funded medical, group dental, life, disability, section 125 and 401 (k) plans: included negotiating renewals, coordinating open enrollments, implementing plan design changes to reduce benefit costs and managing all compliance-related issues (COBRA, 5500).

Implemented Mass DET work share program allowing ongoing expense reduction as an alternative to separating personnel during times of business downturn.

Researched and implemented wage scale revisions at CSP Inc., Multi Computer Division: substantially reduced technical turnover during hot job market.

CONCENTRA CORPORATION (acquired by Oracle Corp.) Burlington, MA

Human Resources Manager (1997 to 1999)

Reporting to Director of Human Resources, responsibilities included:

Managing the human resources function for multi-state 100 person Software Company with primary focus on employee relations and administering corporate health, disability, section 125, 401 (k), ESPP and ISO plans.

Recruiting of technical and administrative personnel; managed recruit and retain initiative which resulted in 40 technical hires. Developed and implemented enhanced employee orientation program.

Providing support on human resource issues pertaining to spin-off of ICAD business unit.

ENCRYPTION TECHNOLOGY CORP., (acquired by Logistix) Marlborough, MA

Human Resources Administrator/Generalist (1988-1996)

Reporting to the Director of Human Resources and Administration, responsibilities included:

Managing the employment function: recruiting and interviewing, conducting employee orientations, developing job descriptions, wage and salary administration and ensuring compliance with Federal and State employment laws (AA, ADA, and FMLA).

Administering group health, disability, 401K and Sec. 125 plans for all divisions (MA, GA, CA): resolving benefit coverage and claim disputes; COBRA and ERISA compliance; included working closely with brokers regarding plan design, and coordinating open enrollments, as well as administering workers' compensation claims.

Providing support to management team on a wide range of employee relations issues: employee counseling, administering progressive disciplinary procedures, and reviewing performance evaluations.

Administering all personnel policies and procedures company-wide, supervising a HR Assistant and overseeing multi-state payroll processing for 250 employees on automated ADP payroll system.

EDUCATION

B.A. Communication

University of New Hampshire, Durham, NH

Additional Training: Various SHRM Chapter and Bentley College courses on AAP, Compensation and Employment Law; several internal trainings on topics including Meyers Briggs, Six-Thing Hats and Conflict Resolution. Trained as Family Mediator, State of New Hampshire, Rockingham County.

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