Customer Service Representative
Resume:
Andrea P. Myers
Valdosta, Georgia 31602
**************@*****.***
Summary: Strong background in all area of customer service.
Experience:
American Home Patient Valdosta, Georgia
Customer Service Representative March 2015 to Current
• Effectively manage a large number of incoming calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Follow communication procedures and guidelines and procedures
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions.
Fresh Beginnings Valdosta, Georgia
Customer Service Representative September 2014 to January 2015
• Engineered outbound calls to prospective customers of various dealerships ranging from compact sedans to luxury SUVs.
• Maintained an accurate log of appointments to prove solid leads.
• Instrumental in bringing prospective customers in to automotive dealerships to purchase, trade or inquire about a vehicle.
Enmark Valdosta, Georgia
Cashier July 2011 to May 2014
• Maintained inventory: grocery, beer, lottery, tobacco and other miscellaneous items using Excel spreadsheets.
• Executed daily cash flow with a 10-key calculator.
Stock inventory within 3 hours of delivery.
Winn-Dixie Valdosta, Georgia
• Cashier September 2009 to July 2011
• Maintain clean and tidy checkout area.
• Pleasantly dealt with customers to ensure customer satisfaction.
• Greet customers when entering and leaving establishment.
• Made daily closing reports verifying all receipts were accounted for.
• Bag, box, or wrap packages.
Convergys Valdosta, Georgia
Customer Service Representative May 2002 to July 2004
• Engineered inbound calls for DirecTV.
• Setup new accounts, offered promotions to existing customers, and ensured that customers had a thorough understanding of services they have.
References: Available Upon Request
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