SUMMARY

A highly experienced, well-educated, honest and fair leader searching to expand knowledge and skills obtained in various fields with further experience. The goal is to improve life and ideas for self as well as employer, co-workers and customers. A positive attitude and a driven spirit are my companions in my search for a rewarding position to expand my experience and enjoy my career.

HIGHLIGHTS OF QUALIFICATIONS/SKILLS

Insurance Procedures, Claims

Purchasing, Inventory

Leadership and Training, Management

Create program assessments, monitor trainee/employee progress

Employment regulations, procedures

Develop and conduct presentations, and informational seminars

Census, statistics, Data analysis

Advanced computer skills: Advanced level in Microsoft Office, Peachtree, Quickbooks, Expert level in MediSoft, Avatar, Ultipro, TOP, Lawson, Kronos, SmartData, Office 365, Medical Manager, Diamond D, and Smartsheet.

Vast experience in A/R, A/P, revenue cycle

HIPAA, Stark Law knowledge

Extensive Critical Thinking, Problem- solving Skills

Budget maintenance, income statements, balance sheets, journal entries, billing and coding, payroll, and bank reconciliations

Office procedures

Multi-tasker

Effectively meet Deadlines

Departmental coordination/Team player

Exceptional Customer Service

Multi-cultural, learning diversity experience

Excellent communication skills

Refined Analysis skills

Accomplished in Expense Reduction

Dependable, Accountable

Responsible Self-starter

Organized, Flexible

Personnel policies and management

PROFESSIONAL EXPERIENCE

Intercoast College, Rancho Cordova, CA

Adjunct Instructor 7/2014 to Present

Regional Director of Career Services, Northern California 2/2016 to present

Coordinate/Deliver presentations to Program Advisory Council; employer-graduate liaison; instruct Professional Development courses; externship site coordination; job placement coordination; Career Services policies, procedures/maintain contact with students/graduates; graduate employment verifications; obtain several new externship site contracts; supervise externs and Career Services staff at multiple campuses, monitor/assess multi-campus employees/events, recruit extern and employer sites, documentation; lectures and training for students in medical programs and skilled trades programs. Average class size: 12.

Accomplishments:

Brought students with learning difficulties to engaged, enlightened professionals with a passion for learning

Raised employment percentages from under 35% at the start of my employment to over 80% in less than 5 months

Increased employer – college interaction by 70%

Reduced Career Services expenses by using supplies more efficiently, coordinating site visits to use least amount of fuel and traveling in pattern to reduce miles covered, and streamlining procedures for staff and students without compromising quality of service.

Solano Community College, Fairfield, CA

Adjunct Professor 1/2009 to 1/2015

Created and delivered lectures/presentations; developed strategies and made recommendations to create and develop new programs within Workforce and Economic Development guidelines; created student assignments/assessments/projects; developed Medical Assistant Training program; instructed courses in Human Diseases, ICD-9 and ICD-10-CM coding, CPT-4 coding, Business Grammar; document processing; Keyboarding, Medical Software and Medical Documentation; participated in Annual Program Advisory Committee Meetings. Average class size: 40.

Accomplishments:

Developed new Medical Assisting Program for Chancellor and Board Approval

Taught students of various ages, some with learning disabilities, with a high rate of student success

Increased employer attendance for Program Advisory Meetings

Taught 2-3 classes simultaneously, reducing campus expenses while increasing student retention

Worked with/on Union and Employee Mediation Committee.

Heald College, Hayward, CA

Instructor 1/2004 to 1/2009

Instructed courses in Medical Computerized Office, Medical Terminology, Transcription, Medical Procedures (including Lab and Clinical procedures), Fundamentals of Accounting, Business Math, Keyboarding, Professional Career Development, Pharmacology, Anatomy and Physiology, Billing and Coding and Principles of Human Resources; created learning activities, assignments, and assessments for students; externship director for final quarter students; liaison between school, medical facility, and students; mentored students and assisted in the preparation of their resumes to accurately depict their strengths, experience, and knowledge. Average class size: 30.

Accomplishments:

Taught students of various ages, some with learning disabilities, raising the rate of student success

Brought in guest speakers from various medical positions/facilities

Tutored students ‘off the clock’ every day of the week

Reduced classroom expenses for visual aids, tools, and supplies without compromising quality of education.

Westside Building Materials, Oakland, CA 10/2002 to 1/2004

Office Administrator

Accounts Receivable; Accounts Payable; Payroll; Union employee documentation; hiring/firing documentation;; property lien filings; cash drawer(s) balancing; customer service; bank reconciliations.

Blue Shield of California, San Francisco, CA 4/2000 to 5/2002

Executive Assistant, National Accounts Division

Calendar updates/scheduling; travel arrangements; correspondence; phone inquiries assistance for sales staff; coordinated sales staff conferences and off-site sales meetings; designed presentations for educational and proposal purposes; expense account completion for Vice President of National Accounts; inventory of National Account Products; purchasing; assist Data Analyst with creation/maintenance of spreadsheets and reports; liaison with other Blue Shield Plans.

Accomplishments:

Assisted Data Analyst increase productivity in reporting and data presentations

Reduced sales training expenses by locating better quality/lower price venue

Developed product inventory controls

Opened communication between claims centers and sales staff at corporate headquarters.

Biotronic, Ann Arbor, MI 6/1997 to 4/2000

Executive Administrative and Clinical Coordinator

Began as receptionist and progressed to bookkeeper, scheduler, and executive administrative assistant to President; travel arrangements; calendar/correspondence; scheduled clinical staff; credential processing for clinician applications; computer entry and proofing of surgical reports; contract completion and confirmation of surgeries with 75+ hospitals; multi-line phones; maintained 15-staff member vitae; maintained company library; purchasing; A/P, A/R, Payroll.

Accomplishments:

Designed, supplied and maintained company library

Improved format for surgical reports

Assisted President in reducing expenses overall which led to larger profit-sharing payments for all.

Huron Valley Urology Associates 8/1999 to 4/2000

Receptionist/Patient Services Representative

Administrative support for Physicians; transcription; correspondence; patient scheduling for in-office care and out-patient testing; check-in and check-out procedures; data entry for A/R; filing; multi-line phones; other duties as assigned.

EDUCATION

Northcentral University, Prescott Valley, AZ Graduate 4/2017

Health Care Administration Post-Masters Certificate (Doctorate Level)

American Intercontinental University, Chicago, IL Graduate 10/2005

Masters - Education

Cleary University, Ann Arbor, MI Graduate 06/2000

Bachelors - Business Administration/Business Management

Sea-Isle Vocational-Technical School Graduate

Surgical Technology (12-month Program)

Dorsey Business School, Detroit, MI Graduate

Accounting Certificate (9-month Accelerated Program)

White Station High School, Memphis, TN Graduate

Certified Accountant

COMMUNITY

El Sobrante Municipal Advisory Council (ESMAC) 2008-2011

Member appointed by County Supervisor, John Gioia

Council Treasurer 2009-2011

Chair, Subcommittee on Crime Prevention 2010-2011

Neighborhood Watch Program 2005-2016

Rosemont area – Sacramento, CA 2013-2016

Santa Maria Road, El Sobrante, CA, Watch Leader 2005-2014

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