SUMMARY
A highly experienced, well-educated, honest and fair leader searching to expand knowledge and skills obtained in various fields with further experience. The goal is to improve life and ideas for self as well as employer, co-workers and customers. A positive attitude and a driven spirit are my companions in my search for a rewarding position to expand my experience and enjoy my career.
HIGHLIGHTS OF QUALIFICATIONS/SKILLS
Insurance Procedures, Claims
Purchasing, Inventory
Leadership and Training, Management
Create program assessments, monitor trainee/employee progress
Employment regulations, procedures
Develop and conduct presentations, and informational seminars
Census, statistics, Data analysis
Advanced computer skills: Advanced level in Microsoft Office, Peachtree, Quickbooks, Expert level in MediSoft, Avatar, Ultipro, TOP, Lawson, Kronos, SmartData, Office 365, Medical Manager, Diamond D, and Smartsheet.
Vast experience in A/R, A/P, revenue cycle
HIPAA, Stark Law knowledge
Extensive Critical Thinking, Problem- solving Skills
Budget maintenance, income statements, balance sheets, journal entries, billing and coding, payroll, and bank reconciliations
Office procedures
Multi-tasker
Effectively meet Deadlines
Departmental coordination/Team player
Exceptional Customer Service
Multi-cultural, learning diversity experience
Excellent communication skills
Refined Analysis skills
Accomplished in Expense Reduction
Dependable, Accountable
Responsible Self-starter
Organized, Flexible
Personnel policies and management
PROFESSIONAL EXPERIENCE
Intercoast College, Rancho Cordova, CA
Adjunct Instructor 7/2014 to Present
Regional Director of Career Services, Northern California 2/2016 to present
Coordinate/Deliver presentations to Program Advisory Council; employer-graduate liaison; instruct Professional Development courses; externship site coordination; job placement coordination; Career Services policies, procedures/maintain contact with students/graduates; graduate employment verifications; obtain several new externship site contracts; supervise externs and Career Services staff at multiple campuses, monitor/assess multi-campus employees/events, recruit extern and employer sites, documentation; lectures and training for students in medical programs and skilled trades programs. Average class size: 12.
Accomplishments:
Brought students with learning difficulties to engaged, enlightened professionals with a passion for learning
Raised employment percentages from under 35% at the start of my employment to over 80% in less than 5 months
Increased employer – college interaction by 70%
Reduced Career Services expenses by using supplies more efficiently, coordinating site visits to use least amount of fuel and traveling in pattern to reduce miles covered, and streamlining procedures for staff and students without compromising quality of service.
Solano Community College, Fairfield, CA
Adjunct Professor 1/2009 to 1/2015
Created and delivered lectures/presentations; developed strategies and made recommendations to create and develop new programs within Workforce and Economic Development guidelines; created student assignments/assessments/projects; developed Medical Assistant Training program; instructed courses in Human Diseases, ICD-9 and ICD-10-CM coding, CPT-4 coding, Business Grammar; document processing; Keyboarding, Medical Software and Medical Documentation; participated in Annual Program Advisory Committee Meetings. Average class size: 40.
Accomplishments:
Developed new Medical Assisting Program for Chancellor and Board Approval
Taught students of various ages, some with learning disabilities, with a high rate of student success
Increased employer attendance for Program Advisory Meetings
Taught 2-3 classes simultaneously, reducing campus expenses while increasing student retention
Worked with/on Union and Employee Mediation Committee.
Heald College, Hayward, CA
Instructor 1/2004 to 1/2009
Instructed courses in Medical Computerized Office, Medical Terminology, Transcription, Medical Procedures (including Lab and Clinical procedures), Fundamentals of Accounting, Business Math, Keyboarding, Professional Career Development, Pharmacology, Anatomy and Physiology, Billing and Coding and Principles of Human Resources; created learning activities, assignments, and assessments for students; externship director for final quarter students; liaison between school, medical facility, and students; mentored students and assisted in the preparation of their resumes to accurately depict their strengths, experience, and knowledge. Average class size: 30.
Accomplishments:
Taught students of various ages, some with learning disabilities, raising the rate of student success
Brought in guest speakers from various medical positions/facilities
Tutored students ‘off the clock’ every day of the week
Reduced classroom expenses for visual aids, tools, and supplies without compromising quality of education.
Westside Building Materials, Oakland, CA 10/2002 to 1/2004
Office Administrator
Accounts Receivable; Accounts Payable; Payroll; Union employee documentation; hiring/firing documentation;; property lien filings; cash drawer(s) balancing; customer service; bank reconciliations.
Blue Shield of California, San Francisco, CA 4/2000 to 5/2002
Executive Assistant, National Accounts Division
Calendar updates/scheduling; travel arrangements; correspondence; phone inquiries assistance for sales staff; coordinated sales staff conferences and off-site sales meetings; designed presentations for educational and proposal purposes; expense account completion for Vice President of National Accounts; inventory of National Account Products; purchasing; assist Data Analyst with creation/maintenance of spreadsheets and reports; liaison with other Blue Shield Plans.
Accomplishments:
Assisted Data Analyst increase productivity in reporting and data presentations
Reduced sales training expenses by locating better quality/lower price venue
Developed product inventory controls
Opened communication between claims centers and sales staff at corporate headquarters.
Biotronic, Ann Arbor, MI 6/1997 to 4/2000
Executive Administrative and Clinical Coordinator
Began as receptionist and progressed to bookkeeper, scheduler, and executive administrative assistant to President; travel arrangements; calendar/correspondence; scheduled clinical staff; credential processing for clinician applications; computer entry and proofing of surgical reports; contract completion and confirmation of surgeries with 75+ hospitals; multi-line phones; maintained 15-staff member vitae; maintained company library; purchasing; A/P, A/R, Payroll.
Accomplishments:
Designed, supplied and maintained company library
Improved format for surgical reports
Assisted President in reducing expenses overall which led to larger profit-sharing payments for all.
Huron Valley Urology Associates 8/1999 to 4/2000
Receptionist/Patient Services Representative
Administrative support for Physicians; transcription; correspondence; patient scheduling for in-office care and out-patient testing; check-in and check-out procedures; data entry for A/R; filing; multi-line phones; other duties as assigned.
EDUCATION
Northcentral University, Prescott Valley, AZ Graduate 4/2017
Health Care Administration Post-Masters Certificate (Doctorate Level)
American Intercontinental University, Chicago, IL Graduate 10/2005
Masters - Education
Cleary University, Ann Arbor, MI Graduate 06/2000
Bachelors - Business Administration/Business Management
Sea-Isle Vocational-Technical School Graduate
Surgical Technology (12-month Program)
Dorsey Business School, Detroit, MI Graduate
Accounting Certificate (9-month Accelerated Program)
White Station High School, Memphis, TN Graduate
Certified Accountant
COMMUNITY
El Sobrante Municipal Advisory Council (ESMAC) 2008-2011
Member appointed by County Supervisor, John Gioia
Council Treasurer 2009-2011
Chair, Subcommittee on Crime Prevention 2010-2011
Neighborhood Watch Program 2005-2016
Rosemont area – Sacramento, CA 2013-2016
Santa Maria Road, El Sobrante, CA, Watch Leader 2005-2014