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Heather Mooth

****-** ****** ** *****: 780-***-****

Edmonton, AB T6E 3H2 E-mail: ac0gi2@r.postjobfree.com HIGHLIGHTS OF QUALIFICATIONS

● Proficient in Microsoft Office 10 & Office 365 (Word, Excel, PowerPoint, Publisher, Visio, Adobe Pro).

● Experienced user and administrator of Microsoft SharePoint.

● Strong interpersonal and communication skills.

● Strong attention to detail and ability to multi-task; Excel in fast-paced environments.

● Valid Class 5 Driver’s License.

WORK EXPERIENCE

Reception/ Administrative Assistant October 2016-Present ATCO Pipelines, Edmonton

• Greet and assist office visitors, clients, answer and direct phone calls, and respond to general inquires.

• Promote a positive personal and firm image in interactions with ATCO staff, clients and visitors.

• Screen phone calls and relay messages on behalf of staff and senior management.

• Overseeing the distribution of incoming mail, sign for priority on overnight packages and prepping mail for outgoing collection by courier.

• Assist office staff in the preparation, review and issue of documents including but not limited to correspondence, proposals, reports, drafts and emails.

• Ordering catering for events.

Central Reservations Administrator March 2016-Oct 2016 Civeo Corporation, Edmonton

• Ensure inbound calls are answered in a professional and courteous manner and established procedures are adhered to without failure.

• Input all reservation requests are with strong attention to detail to ensure the highest level of customer service is provided to the client.

• Ensure all reservations are completed with all necessary payment information to ensure a smooth billing process.

• Answer all incoming client correspondence in a timely manner while ensuring a high level of accuracy.

Administrative Assistant – Pipeline Division Oct 2015-Feb 2016 Ledcor, Edmonton

● Provided dedicated support to all site employees including administrative, hardware and software, travel, expenses, etc.

● Assisted with preparing documents for bid proposals.

● Used strong attention to detail to ensure all documents meet or exceed strict quality standards.

● Coordinated meetings and off-site events.

● Administrator for Pipeline’s SharePoint site including all administration and HS&E pages.

● Provided administrative support to division Directors and Vice Presidents. Page 2

Administrative Assistant – Office Services Sept 2014-Oct 2015 Ledcor, Edmonton

● Provided support and assist with training of the reception team.

● Provided coordination support to Facilities Manager for events hosted internally and externally.

● Provided dedicated administrative support for the Administration and Facilities Team Lead and Facilities Manager.

● Assisted with creation and implementation of Connect (SharePoint) webpages for Edmonton offices, and continue to administer ongoing maintenance.

● Provided support with Health and Wellness activity coordination. Front Office Manager 2012–2014

Sandman Signature Hotel, Edmonton

● Received two promotions during employment term, the first of which was awarded five weeks after hire date for having shown exemplary dedication, work ethic and problem solving skills.

● Effectively managed a team of eight employees, including provision of mentorship and coaching support relating to internal standards, corporate culture, customer service, and professional development.

● Consistently achieved corporate led revenue objectives through strategic sales practices and customer service initiatives.

● Collaborated with the General Manager to implement a revised rate strategy including a $15 ADR

(Average Daily Rate) increase in 2014 as compared to 2013.

● Collaborated with a local project team to create and implement a site-wide Health and Safety program within the facility.

● Developed and implemented a new records management system to replace the existing, outdated system. The new system was comprehensive; cataloguing electronic files, hard copy files, blueprints, photos, slides, cds and multiple other media sources.

● Streamlined departmental communication processes to improve efficiency and employee responsiveness.

● Frequently served as acting General Manager in place of travel or other absences. EDUCATION

Bachelor of Arts, Political Science, Grant MacEwan University 2007-2010 Bachelor of Arts, Political Science, University of Alberta 2006-2007 High School Diploma (Honors), Harry Ainlay Composite High School 2006 Recent Independent Coursework and Training:

● Toolbox Talks, Toastmasters 2015-

2016

● Completed 15 Ledcor provided training courses, including SharePoint Administrator training 2014-

2015

● Completed training with the Alberta Hotel Safety Association (AHSA) in o Hazard Identification, Assessment & Controls

2013

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o Safety Basics for Managers, Supervisors & Employees 2013

o Incident Investigation

2013

COMMUNITY INVOLVEMENT

Event Volunteer 2012 – Current

Edmonton Food Bank

● Provide support at various events assisting with the collection of food and monetary donations for the food bank

Event Volunteer

Down and Dirty

● Provide event support for Down and Dirty, an event raising money for cancer research 2015

REFERENCES AVAILABLE UPON REQUEST

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