BRAD WILKINSON

*OO* Lazio Lane, Apex, NC ***** C 571-***-****

ac0ggc@r.postjobfree.com

Executive Summary:

UNIX, Linux, Database and Windows Management Support Specialist bringing 20+ years’ customer focused support, technical and management experience along with skills in listening, leadership, solving problems, process improvements, training, written and verbal communication, attention to detail and building positive customer and team relationships.

Objective:

To utilize my 20 years of experience and knowledge to support the following:

Provides end-user support for software and hardware issues

Troubleshoots Desktop Virus and malware issues

Performs service administration tasks for software and hardware products

Performs software and hardware inventory

Troubleshoot equipment

Providing hardware break/fix services, install computers, move printers, etc.

Certifications:

CompTIA Linux Certified Professional

LX0-101 and LX0-102

WordPress

Technology Services Manager, Staples Sept 2014 to present

Sales and Technology Specialist in Desktop and Laptops running Windows XP, Windows 7, Windows Vista, Windows 8/8.1 and Windows 10.

Provide day-to-day desktop support, ensuring effective and efficient operation of the Desktop environment across geographically dispersed locations; including PCs, laptops, and other local peripherals. Able to configure and deploy desktop environments in-house and at customer sites accordance with the agreed standard configuration to authorized users.

Ability to install or remove hardware and/or software

Capable of conducting tests of the hardware and/or software affected, utilizing supplier test procedures and diagnostic tools, and correct malfunctions. Document results in accordance with agreed procedures.

Provide technical expertise to staff and coach on best practices

BRAD WILKINSON

2OO1 Lazio Lane, Apex, NC 27502 C 571-***-****

ac0ggc@r.postjobfree.com

WEALTH MANAGEMENT EXPERIENCE

Business Technologist Manager, Morgan Stanley/Guardian, NC 2013-14

Supported Linux and Windows hardware performing upgrades, power supply replacement, disk replacement, software installs, and memory upgrade/optimization.

Owner/Manager, UPS Store, Raleigh, NC 2009-2012

Owner/Manager of The UPS store while getting Master degree and revamped customer service with targeted initiatives that improved gross margins from 18% to 40% on an annualized basis over a 3-year period. Selling The UPS store in 2012 for a 62% ROI.

Technologist, Technical Director, Technical Manager, System Administrator, AOL, Dulles, VA 1996-2008

Worked tirelessly and diplomatically supervising up to 30 diverse employees (PMs, architects and technical staff members), 2000+ servers across multiple sites continually evaluating operations and made changes that increased global system utilization by 60% while lowering operating costs by 75% for entire email system at AOL.

Trained, mentored and coached employees that increased their skills and knowledge, allowed them to grow, work independently sooner and become positive, contributing assets to the company.

Praised by Executives as “a dedicated, enthusiastic, fearless and cost-conscious Technologist who is an active listener, creative problem solver, has high integrity, willingly accepts challenges, always thinking, and wonderful staff motivator and builds positive teams/relationships easily”.

Earned the trust and respect of staff, managers and contractors through open and honest communication that made negotiations easier and set an operating standard for the company.

Worked cross-functionally with developers and product managers and built the support system and then personally built positive and lasting relationships with officials from HP, Red Hat, EMC, Oracle and other vendors that impacted profitable day-to-day activities.

Treated company funds just like life was treated – don’t spend a dime when you can get it for a penny, work smart, take some calculated risks and make work fun that will drive self and employees to success.

EDUCATION

University of North Carolina at Chapel Hill - Kenan-Flagler Business School

MBA, International Business

2007 – 2009

Enrolled in the OneMBA Program, an innovative global partnership MBA program of five premier business schools on four continents: Erasmus University (RSM); Chinese University of Hong Kong (CUHK); Tecnologico de Monterrey (EGADE); Fundacao Getulio Vargas, Escola de Admisistracao de Empresas de San Paulo (FGV-EAESP) and UNC Kenan-Flagler.

BS/Information Systems (magna cum laude), Strayer University, Sterling, VA

2005-2007

BRAD WILKINSON

2OO1 Lazio Lane, Apex, NC 27502 C 571-***-****

ac0ggc@r.postjobfree.com

SAMPLE OF TECHNICAL PROJECTS INITIATED AND SUCCESSFULLY COMPLETED

Initiated, developed and led corporate IT operational systems strategy by working seamlessly with cross-functional counterparts and operations team members to re-architect messaging and attachment database application sub-systems from Enterprise hardware/software (i.e. EMC, Hitachi, Sybase, Informix, HP, SUN, SGI, Data Storage) to file-system running on commodity hardware/software (i.e. Red Hat Linux, Reiser FS, MYSQL, DELL). I presented recommendations from the team to company executives and got approval for a 6-month benchmarking period and up to 2 years for full implementation. The new strategy and procedures reduced costs $65 Million annually.

Drove a process improvement team working on maximizing disk capacity and minimizing disk I/O and rebuilt 2k page size email application to 4k size after much research and brainstorming that decreased message complex by 2/3 and saved $50 Million annually in software, hardware and network components. This project was benchmarked for 3 months and then took 12 months to implement.

Implemented a LINUX memory farm storing a copy of screen names in resident memory and placed the LINUX memory farm at the gateway into the AOL network that immediately eliminated the network latency and hotspots. This effort was in response to the tremendous increase in email accounts. It was discovered that each time an email user would login to check their mail folder, the application had to touch the database of record to validate the screen name credentials causing network latency and hotspot on disks during peak periods. The new memory farm fixed this situation.

BRAD WILKINSON

2OO1 Lazio Lane, Apex, NC 27502 C 571-***-****

ac0ggc@r.postjobfree.com

TECHNICAL ADDENDUM

CATEGORY EXPERIENCE LEVEL

Operating Systems

Redhat Linux: Rhel3, 4, and 5 Intermediate

Solaris, 2.X System Admin Intermediate

HP-UX Intermediate

Windows 7 and 8 Intermediate

IRIX Intermediate

Software

Zimbra Beginner

IBRIX Beginner

Netcool Advanced

Remedy Advanced

Veritas Beginner

HP Openview Intermediate

EMC–Network node manager Intermediate

Control Center Intermediate

Power Path Beginner

Timefinder Intermediate

Repli-SRDF Intermediate

Microsoft–Office applications Expert

MS Project Intermediate

Visio Intermediate

QuickBooks Intermediate

Network Analyzer Intermediate

Database Management Systems

Sybase Advanced

ASE 11.X-15.X Advanced

Replication Server 11.X-12.X Advanced

MySQL Intermediate

Access Intermediate

File systems

Reiser Intermediate

EXT 3-4 Intermediate

Hardware Storage

EMC -

SYMMETRIX Advanced

Clarion Intermediate

HP -

DMX Intermediate

JBOD Intermediate

Raid Intermediate

Dell Intermediate

Hardware Servers

Dell Advanced

HP Advanced

IBM Intermediate

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