Customer Service Manager

ANTHONY C GARRETT

*** ** **** *******, ** Lauderdale, FL 33311

Home: 772-***-****

***********@*****.***

CAREER FOCUS

I was pleased to learn of your need for employment in my area of expertise is directly in line

with this opportunity. My experience and education have provided me with excellent knowledge

of Medicaid billing, ICD-9/10 and HCPCS coding, customer service, experience with UB92/UB04 also HCFA (1500) claims and other relevant skills required of an effective team member.

The following are highlights of my qualifications: Annual training with UB92/UB04 billing, customer service education, and HIPAA compliance. Knowledge of Medicaid billing, Denial/Rejection codes and proper resolution of each code. My strong initiative and exceptional organizational skills, combined with my ability to work well under pressure, will enable me to make a substantial contribution to Mental Behavior and Substance Abuse Corporation of America. I believe that a challenging environment such as yours will provide an excellent opportunity for me to best utilize my skills. Enclosed is my resume for your review. I welcome the opportunity to discuss with you personally how my skills and strengths can serve the team.

Sincerely, Anthony Garrett Actively seeking a position within the Health Care

industry, where my twenty years of experience as a Customer Service Representative can be

utilized. Strong communication and organizational skills Work well under pressure and enjoy

challenging projects Ability to interact professionally while maintaining effective working

relationships with supervisors, co-workers, customers, and others.

CORE QUALIFICATIONS

Accounts Receivable

Medical Billing/Collections

Provider Credentialing

ACCOMPLISHMENTS

Supervisor/Management Position

Ability to collect over $400.000 dollars within (30) to (45) days

WORK EXPERIENCE

Recovery Boot Camp - Delray, Florida

Head Collections / Account Manager: 07/2016 – Present

Collecting/Rebilling and Coding, F/u, Status accounts 30-90-120 and 180 days. Managing residential and IOP, OP, PHP Claims. Ability to collect over 400,000 dollars within (30) to (45) business days, Payment posting, Understanding (EOB’S) and Denials, Knowledge of ICD-8/ICD-10 codes

Sheridan Health Corporation - Sunrise, Florida

Remittance Specialist: 04/2008 to 05/2013 Post all payments accurately on assigned batches. Research and resolve follow-up on payments 120 days overdue. Meet deadlines goals for month end deposits payments received from insurance

Ameripath of Florida - Pompano Beach, Florida

Accounts Receivable Team Leader/Supervisor: 12/2005 to 11/2007

Provide training for new staff in areas such as client relations, Systems operations and procedures

Provide answers to questions and resolve problems concerning payments not received or posted.

Post payments, Medicare billing-electronic

Scott Medical Group - Fort Lauderdale, Florida

Billing/Payment Posting Supervisor: 08/1999 to 11/2005

Billing and Collections (HMO & PPO)

Edit claims for secondary and third party insurance billing

Batching (EOB'S) entering payments in (IDX) and Medical Manager

BHC Fort Lauderdale Hospital - Fort Lauderdale, Florida

Human Resource Assistant and Collections: 02/1995 to 08/1999

Verify patient insurance benefits

Billing/Collections and front desk receptionist

Update all provider credentials

EDUCATION AND TRAINING

High School Diploma: 1984

Dillard High School - Fort Lauderdale, Florida, United States

SKILLS

Accounts Receivable, Benefits Verification, Medical Billing/Collections, Daily Receivable

Closing, Provider Credentialing, customer service, Medical Manager and (IDX) System,

receptionist, Account Research

REFERENCES

Reference available upon request

Contact this candidate