Regina Rainforth-Rivero

IT Support Manager Senior Technical Analyst IT Operations IT Data Center Weston, FL 33326/ 973-***-**** / ac0ge7@r.postjobfree.com / LinkedIn Profile: https://goo.gl/Nh1frj Fluent Spanish US Army Veteran IT Project Management Mainframe Console and Batch Mgm’t Disaster-Recovery Cloud Services Keen attention to detail / SLAs and Service Desk deliverables/ Analytical and problem-solving abilities / Highly self-motivated and directed Ability to manage multiple priorities and adjust to rapidly changing business environment Root Cause determination, resolution, and documentation Dev Ops I Internet of Things

TECHNICAL SKILLS

OPERATING SYSTEMS: OS/390 V2R10, Z/OS Windows, MS DOS, 2000, XP, Vista, 7, 8, IBM Mainframe Parallel Sysplex OPS/MVS Zos, 3 Instances 32 Lpars.

HARDWARE: IBM Mainframe, Windows NT, IBM 3090/ES 9000/z/OS, Sun, SyncSort, FTP, CEC z/9

(2094),z/10 (2097), z196 (2817), EC12 (2827)

SOFTWARE PRODUCTS: MVS/ESA-Version 5.2.2, IBM MQ Series 5.3. SQL, JCL, REXX, CICS V4.1.0, CA-7, TSO / ISPF, IBM Utilities, Microsoft: Outlook, Internet Explorer, Word, Excel, PowerPoint, Project, Meeting Place 8.5, WebEx, VCOP,ETNI, Net Ace, CACS, Sametime, ETNI, VISION, UIM, Access, Java 7.2, Java 8, CA-7, Ca7onl, TSO, Jes2, TmonCICS, TMONDB2, Netview, TPX, Vendor Dispatch, SWINFO, Velocity, Oracle 3.0, Oracle Browser 2.0, Remedy Action Request System 4.0., and RACF. Adobe, Reflection, and Bluezone. Environments: Mainframe, Web, Internet

Tools / Technologies: VSAM, ISPF, IDCAMS, SPUFI, File AID for DB2, QMF, SPUFI, File AID, BMC, HMC. WebEx, VPN, AVAYA, CALI and Citrix

PROFESSIONAL EXPERIENCE

RELOCATION FROM New Jersey to Weston, FL Jan 2016–Present Accepted a 20-year separation package from Verizon. Relocated to FL to be closer to family. VERIZON / VERIZON WIRELESS / NYNEX, Orangeburg, NY June 1995–Dec 2015 Broadband Telecom Company – largest wireless provider in US / 162,000 employees and $126 billion annual revenue Promoted to Supervisor, IT Data Center (2000-2015) Senior Technical Analyst (1995–2000)

SUMMARY: Friendly, Team player, and incredibly diligent work ethic. Started as a Senior Technical Analyst with Nynex Mobile, which has grown to be Verizon. Regina has several strengths that will make her an asset and put her employer in an advantageous position. Her main strengths are her ability to build relationships across teams, preparedness, excels under pressure, an excellent communicator, mission driven, determined and able to achieve results independently.

Experience Technical Leader Skilled in directing IT teams to achieve successful continuity strategies, full-scale software implementations and complete system upgrades with zero downtime. Resourceful Problem Solver able to develop innovative technical solutions that resolve the root causes of programming issues, drive network improvements, and increase IT contributions to corporate growth. Effective Communicator Adept at partnering with senior staff and cross-functional teams to achieve goals in client services, leadership, critical event coordination, and up level project management. Technical- Data migration Quality assurance Network stability Continuity planning System upgrades, maintenance and monitoring

Leadership IT policy creation Strategic planning Team-building Employee reviews Kept staff on track by conducting oral-and-written performance reviews. Determined annual raises and set long-and-short term incentives.

Collaborated with Management on Verizon Wireless and Verizon’s integration initiative. Provided ample coverage – with minimal overtime – by creating accurate schedules and forecasts. Operations and Data Center C ost controls Staff efficiency Budget planning Technical Liaison Project Regina Rainforth-Rivero Mobile: 973-***-**** / Email: ac0ge7@r.postjobfree.com management

Developed departmental help manuals and training presentations. Designed training programs for new employees – technical protocols, SOPs, and best practices.

Supported the Analyst team and handled all technical issues and inquiries. Resolved IT system, hardware, software, network (LAN/WAN), application, scheduled batch, and production issues – timely recovery to ensure Availability, determine root cause, document and report to upper management. Resolved critical technical issues pertaining to system performance. Example Degraded performance, network connectivity, Power outage, TELCO issues, application conflicts, and resource availability. Developed and implemented new IT standards in existing projects. Implemented various quality control measures to ensure highest quality standards.

ADDITIONAL EXPERIENCE

ALLIANCE CAPITAL, New York, NY (1995): IT Operator SIMON AND SCHUSTER PUBLISHING, Old Tappan, NJ (1991–1993): Senior Operator PRUDENTIAL INSURANCE, Roseland, NJ (1988–1991) Junior Operator AT&T, Parsippany, NJ (1986–1988): Customer Service Representative (CSR) MILITARY AND SPANISH LANGUAGE

Military Veteran, US Army, Honorable Discharge: Nuclear Weapon Maintenance Specialist Bilingual English & Spanish: Top Spanish speaking (non-native) winner in NJ competition – Montclair St College, 1984

PROFESSIONAL DEVELOPMENT: 175 TECH AND MANAGEMENT COURSES AT VERIZON DB2 Fundamentals MVS TSO TPX CA-7 Scheduling CA-7onl Storage Administration DB2 advanced SDSF Omegamon Netview Data Security CICS SYSPLEX Oracle Vision MQ Jes2 JCL HMC Hardware Management Console Writing Performance Appraisals Working with difficult people Time Management Project Management Professional Writing Skills Managing Virtual Teams SharePoint 2013 WebEx Civil Treatment for Managers Managing Change Public Speaking Cycle Time Reduction Continuous Process Improvement Stress Management

RECOMMENDATIONS AND TESTIMONIALS FROM VERIZON MANAGERS

● “Regina worked for me as a Supervisor for 12 years and managed a 2-shift, 7x24 operations department of 6 employees. She ensured IT-related change controls were completed, delivered all project assignments, and trained her employees. Regina has a very good eye to detail and is highly respected by her co-workers for her willingness to help any time she can” – Warren Booth, Associate Director and direct manager.

● “Regina worked closely with me for over 10 years. My team and I found Regina to be extremely professional, competent, and always a pleasure to deal with. We have the utmost confidence in her abilities as a peer as well as a leader in her department. She is an asset to the team and will be very hard to replace – James Shin, Associate Director Mainframe Batch Management.”

● “I am very pleased and privileged to write this letter of recommendation for Regina. I’ve worked closely with Regina for over 15 years, and she always displayed a high level of professionalism and excellent work ethic. My Database Technical Services Group relied heavily on Regina’s Mainframe Console Operations Team, and we always experienced excellent and prompt support” – Charles Valentin, DMTS Sys-Engineering.

● “I worked with Regina for many years at Verizon Wireless. At all times, she has been professional, knowledgeable, and always willing to help. As supervisor, Regina was the first-to-be-called if one of her operators could not handle an issue. She will be missed by our family at Orangeburg, but I know she will bring all of her skills to her new position, wherever it may be” – Richard Polovsky, Db2 Database Administration.