Paul Sinigaglia

*** ***** ***** ****

Staten Island NY, 10308

Cell: 347-***-****

E-mail: ac0gcr@r.postjobfree.com

Objective:

To obtain a support role within a firm where I can leverage my extensive experiences both technical and organizational for day to day customer support, operations, as well as participate in strategic projects to further the goals of the business and my career growth.

Education:

A+ Certified,

College Of Staten Island Bachelors Degree in Communications May 2003

College Of Staten Island Associates Degree in Liberal Arts May 2001

Accomplishments:

•Traveled to Domestic and International offices during the Dewey & LeBoeuf IT Merger Migrations, working with many diverse cultures and people within our combined organization.

•Considered a go to guy within support for all of the IT teams and project managers during the Merger Migrations.

•Helped to develop and maintain the day to day management of the Firms Inventory.

•Successfully transitioned from a Technical Intern to a key member of the Desktop Support Team.

•Was a major part of a firm upgrade from Windows XP operating system to Windows 7.

Technical Experience:

Software: Microsoft Windows (all versions), Microsoft Office Suite, multiple Adobe products, Lotus Notes, Docs Open, Active Directory, Novell, Symantec Ghost, Internet Explorer, Firefox, Citrix, WebEx, VPN clients, RDP, VNC and other Remote access software, various Anti-virus, Anti-Spyware tools, and utilities.

Hardware: All aspects of PC hardware including desktops, laptops, tablets, memory, hard drives, motherboards, processors, CD/DVD drives, USB flash drives, monitors, printers, scanners, network devices (NIC cards, routers, etc), peripherals, etc. Digital Senders, Blackberry’s IPhones, IPads, projectors, video conferencing systems, and Panaboards

Audio video Experiance

•Set up and tested monthly town hall meetings.

•Familiar with Crestron units, polycom conference phones. Skype.

•Dial the video conference location, tested audio levels make sure the camera views were correct

•Physically set up portable video conferenceing unit if the room did not have any exsisting equipment.

Professional Experience:

Aecom\Compucom New York,NY October 2016 to Febuary 2017

Desktop Support Technician-

•Install requested software as well as the software updates and maintenance

•Assist with all audio and video conferences

•Provide second tier phone support as well as an on-site escalation point for the Customer Support Center.

•Resolve, prioritize, follow up on, and escalate end-user tickets with the other IT groups.

•Troubleshoot problems and diagnose issues; by researching and exploring solutions; implementing solutions and escalating unresolved problems.

•Responsible for implementation of all types of technical hardware, such as, Dual Monitor displays, and new technologies as they are introduced to the firm.

•Assisted in troubleshooting and resolving network connectivity issues; work directly with Network Engineering Technicians to resolve more complex LAN connectivity problems.

Kaye Scholer New York, NY January 2014 to August 2015

Desktop Support Technician –

•Provide second tier phone support as well as an on-site escalation point for the Customer Support Center.

•Resolve, prioritize, follow up on, and escalate end-user tickets with the other IT groups.

•Troubleshoot problems and diagnose issues; by researching and exploring solutions; implementing solutions and escalating unresolved problems.

•Responsible for hardware and software upgrades, implementation of all types of technical hardware, such as, Blackberry devices, Dual Monitor displays, and new technologies as they are introduced to the firm.

•Assisted in troubleshooting and resolving network connectivity issues; work directly with Network Engineering Technicians to resolve more complex LAN connectivity problems.

Dentons New York, NY November 2010 to November 2013

Desktop Support Technician -

•Provide second tier phone support as well as an on-site escalation point for the Customer Support Center.

•Resolve, prioritize, follow up on, and escalate end-user tickets with the other IT groups.

•Troubleshoot problems and diagnose issues; by researching and exploring solutions; implementing solutions and escalating unresolved problems.

•Responsible for hardware and software upgrades, implementation of all types of technical hardware, such as printers, scanners, digital senders, Blackberry devices, Dual Monitor displays, projectors for presentations, Docking stations, and new technologies as they are introduced to the firm.

•Assisted in troubleshooting and resolving network connectivity issues; work directly with Network Engineering Technicians to resolve more complex LAN connectivity problems.

•Configure and install all necessary software and hardware on the firm’s Attorneys home machines.

•This includes home visits to remove Spyware, Malware, and Viruses on infected PC’s and laptops.

Dewey & Leboeuf LLP New York, NY June 2003 to March 2009

Desktop Support Technician –

•Provide second tier phone support as well as an on-site escalation point for the Customer Support Center.

•Resolve, prioritize, follow up on, and escalate end-user tickets with the other IT groups.

•Troubleshoot problems and diagnose issues; by researching and exploring solutions; implementing solutions and escalating unresolved problems.

•Responsible for hardware and software upgrades, implementation of all types of technical hardware, such as printers, scanners, digital senders, Blackberry devices, Palm Pilot’s, Dual Monitor displays, projectors for presentations, Docking stations, and new technologies as they are introduced to the firm.

•Assisted in troubleshooting and resolving network connectivity issues; work directly with Network Engineering Technicians to resolve more complex LAN connectivity problems.

•Configure and install all necessary software and hardware on the firm’s Attorneys home machines.

•This includes home visits to remove Spyware, Malware, and Viruses on infected PC’s and laptops.

•I am also responsible for laptop configurations for traveling attorneys, which includes both foreign and domestic users, and wireless internet configurations.

•Key team member in multinational projects within the firm, such as the firm's Merger Migration.

References available upon request

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