Todd M. Smith

*** ******** ***** *********, ** **253 Tel: 678-***-****)

ac0gcq@r.postjobfree.com

EMPLOYMENT HISTORY

Spelman University

Mail Clerk 2014-Present

Receive, sort and distribute mail correspondence to customer’s mailboxes

Provide services to patrons at the window or by telephone concerning services, products, policy, and procedures

Troubleshoot and resolve inquiries where it pertains to letters & parcels

Operate high-volume meter machine to apply postage to all outgoing mail

Georgia Department of Labor/Appeals Department

Customer Service Rep 2002-2012

Answer multi-line telephone calls on a daily basis and field various questions from customers about their unemployment claims

Data Entry of Customer information into various software

Schedule Hearings for both telephone & In person case loads

Communicate and help solve any issues customers may have

Stored files by alpha and numeric system

Maintained file room by monitoring new files and purging outdated files

Georgia Perimeter College: Clarkston, Georgia

Customer Service Clerk 08/1996-01/2002

Managed multi-line phone with directing callers to the appropriate point of contact and delivered phone messages to staff

Processed new and returning students applications

Data entry of student records and paperwork using the banner system

Lead New Student Orientation classes

Education

Clayton State University

Major: Business

2012-Current

Computer/General Skills

Multi-Line Phone system; Internet

Microsoft Office Suites – Advanced

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