KIARA D. DAVIS

ac0gbl@r.postjobfree.com • 901-***-****

SUMMARY

Ambitious, results-oriented and dedicated individual looking for an opportunity to contribute to a progressive organization as a generalist in the field of Human Resources. Brings knowledge, organizational and customer service skills to the workplace. CORE COMPETENCIES

Talent Acquisition Organizational Development Benefits Administration Regulatory Compliance Conflict Resolution Training HRIS Compensation Budgeting

EDUCATION

Jackson State University, College of Business, Jackson, MS Bachelor of Business Administration awarded April 2016 EXPERIENCE

Customer Service Specialist August 2016 - Present

Broadband Interactive (BBI)

Memphis, TN

BBI is a third party call center for Comcast.

• Handle inbound customer service complaints and questions from a variety of customers.

• Collect payments and establish payment arrangements for customers with delinquent accounts.

• Schedule maintenance calls for customers with technical issues. Cashier January 2016 - June 2016

Walgreens

Memphis, TN

• Greet and assist customers.

• Operate POS cash register, handling over 300 transactions daily while maintaining balananced register.

• Resolve customer disputes and issue refunds and exchanges. Front-end Supervisor February 2014 - January 2016

The Kroger Co.

Jackson, MS

• Greet guests and provide excellent customer service during checkout experience

• Train and develop new cashiers

• Supervise cashiers and bag attendants

• Count, balance and assign registers for cashiers Work-Study Administrative Assistant August 2014 - December 2015 Jackson State University

Jackson, MS

• Schedule and approve appointments for archive visits.

• Organize and maintain organization of archived files.

• Assist manager in daily operations.

Keyholder Summer 2012

Dollar General

Memphis, TN

• Manage daily store operations.

• Train and develop new team members.

• Supervise team of three to five per shift.

• Count, balance and assign registers to cashiers.

• Greet guests and provide excellent customer service during checkout . Lead Cashier October 2010 - January 2014

Easy Way Fresh Fruits and Produce

Memphis, TN

• Extend welcoming customer experience by greeting and assisting customers.

• Provide exceptional customer service during check out.

• Operate POS cash register and maintain acurate cash balance.

• Train new team members.

• Assist with stocking and visual presentation.

SKILLS & INTERESTS

Community Service : Breast Cancer Walk, 2012; Domestic Violence Walk, 2013; Congressional Campaign, 2013 Extracurricular Activities: NAACP member, Tiger Pride Recruitment Organization, Jackson State Dance Team Computer Skills: Microsoft Office Suite, Social Networking Interests: Entrepreneurship,Youth Mentorship

Contact this candidate