Tristian Fuller

**** ******** **, *** ***, Miami, FL, 33018

Email:ac0ga0@r.postjobfree.com

502-***-****

Objective

My goal is to obtain a position where my talents would be utilized through my educational history as well as my work experience.

Professional Experience

Self Employed - Personal Trainer 2008-Present/Future

2110 Ellison Pl, apt 104,

Nashville, TN, 37203

Provide moderate to advanced strength, endurance, and fat loss programs to individuals in need, as well as nutritional advice.

Vanderbilt University March 2016 - Present

1231 18th Ave. South, Suite 143

Nashville, TN 37203

Provides remote and onsite technical support to customers in maintenance and support of electronic technologies, networks, media services and software applications with minimal guidance. This Senior Technical Support Specialist will be supporting Windows 7, 10, and Mac OSX computers and operating systems, and this person will also be customer facing so exceptional customer service experience is preferred. In addition, the ideal candidate will have experience with SCCM for imaging, basic understanding of Active Directory, and strong understanding of troubleshooting methodologies and root-cause analysis.

educate by setting the examples, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

Dell/Boeing – Help Desk June 2013 - March 2014

1 Dell Pkwy,

Nashville, TN, 37217

Provided moderate to advanced-level technical support to government and civilian customers needing assistance with Active Directory account administration, distribution of software, hardware and software troubleshooting, remote access, VPN support, and service / support request entry via an Incident tracking system.

Staffmark/Asurion – Mobile Tech Support December 2012 – June 2013

26th Century Blvd,

Nashville, TN, 37241

Provided over the phone tech support for Verizon Wireless customers. Used friendly and professional phone etiquette to assist customers with device issues. Used multiple troubleshooting tools and databases to properly diagnose and provide step by step walkthrough for customers. When permitted, used remote login tools to access customer computers to complete necessary steps for setup or diagnostics.

Sarcom – IT Professional June 2012 - December 2013 224 East Broadway

Louisville, Ky, 40220

Desktop, laptop, and printer setup, maintenance and repair within a large hospital environment. Also responsible for deploying wall mounts. Software and network setup and maintenance. Moved to a lead position after two weeks. As a lead I was responsible for my aforementioned job, as well as, team management. Also responsible for logistics, such as, moving pallets containing PC’s, printers, scanners. Using spreadsheets to inventory any items taken or returned to and from each job.

The Vitamin Shoppe - Key Holder March 2012 – July 2012

4600 Shelbyville Road

Louisville, KY 40207

Assisted customers with supplementation and product information, to help them improve the quality of their health and life. Responsible for minor employee scheduling. Daily team meetings to educate employees about new products and company want/needs. Daily bank drops of 1000$-4000$. Responsible for the reception and stocking of new product. Managed product markdown's and clearance items. Responsible for minor operations paperwork.

GNC - Assistant Manager Jun 2011 - March 2012

Shelbyville Rd Ste H4

Louisville, KY 40222

Started as a sales associate. Was promoted to Assistant manager after working there for 2 months. Assist Customers with supplementation and product information, to help them improve the quality of their health and life. Managed product markdown's and clearance items. Obtain, met, and kept company wide sales goals. Daily bank drops 500-2000$ Responsible for employee scheduling and operations paperwork. Hired and trained 2 pat-time Sales associates. Helped associates reach their personal company sales goals by keeping them motivated and giving them product knowledge. Top 15 in sales every month while at GNC.

Jabil Global/SMX - Repair Technician Jan 2010 - July 2011

11201 Electron Drive

Louisville, KY 40299

Diagnose costumer computers to assess malfunctions of computer hardware. Order required parts to complete repair of computer in a timely manner. Specialized in HP and Sony laptop repair. Trained 2 full time technicians on how to properly diagnose and repair.

Geek Squad City - Team Lead Feb 2008 - Feb 2009

345 International Blvd

Brooks, KY 40109

Managed 15 employees, including 3 Super Seniors, 6 CIA's, and one Team Assistant. Assisted Super Seniors, and CIA’s with diagnoses of laptops and repair. Provided feed-back and monthly sessions with agents. Evaluated team performance, and developed ways to improve team productivity. Motivated team with positive attitude to increase team moral. Developed new procedures to increase team fluidity and productivity, but kept procedure within SOP. Attended weekly facility management meetings and relayed the important information to my team members via weekly line meetings,

Geek Squad City- Super Senior CIA Apr 2007- Jan 2008

345 International Blvd.

Brooks, KY 40109

Managed 3 CIA’s, while also performing my own repair/diagnostic duties. Contact customers with repair estimates, also to work closely with them on jobs that’s required it. Assisted CIA’s with diagnoses of laptops and repair, offered help with issues they could not figure out. Monitored CIA daily productivity to ensure department goals are met. Provided feed-back and monthly sessions with agents. Worked extra sessions with under-performing agents on the line, to coach and develop their skills. 2 time employee of the month out of 1000 more or less employees in the facility. Held top productivity for 11 months., and top quality for 5 of those months. Assigned to the S.W.A.T team, which assisted struggling CIA's around the facility by improving their time management, diagnostics, and repair skills. Promoted to Team Lead after being in the position for 9 months.

Geek Squad City- CIA Oct 2006 - Apr 2007

345 International Blvd.

Brooks, KY 40109

Diagnose customer computers to assess malfunctions of computer hardware. Order required parts to complete repair of computer in a timely manner. Contact customers with repair estimates, also to work closely with them on jobs that’s required it. Job started as a 6 months to hire temporary position, however, i was brought permanently onto the team after only 2 weeks of working there. Held top productivity between both Sony lines. 1 time employee of the month while on the Sony repair line. Was promoted to Super Senior after being in the position for 6 months.

Baptist Healthcare Systems- IT Intern July 2005 - Oct 2006

4007 Kresge Way

Louisville, KY 40207

Computer and printer set-up/move. Assisted IT managers with printer and computer repair. Ghosting and imaging units. Assisted computer users with questions or complaints through phone calls to IT department. Installed new hardware and software needed by users. Movement and set-up of units within an office cubical environment. Also helped with setup and movement of units within the Hospital.

Education

Sullivan University

-MCSE/AS Information Technology

Degree: N/A

University Of Louisville

August 2003- June 2006

Major: Computer Science

Minor: Business CIS

Degree:N/A

Seneca High School

August 1999- May 2003

Diploma Earned

References

Upon Request

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