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Sales Customer Service

Location:
Lehigh Acres, FL, 33972
Posted:
May 24, 2017

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Resume:

Wm.

Marc Bibbey

Lehigh Acres, FL ***** 239-***-**** ac0g9y@r.postjobfree.com

I am a business leader accomplished at directing sales, service and operations for multiple divisions of a variety of corporations now looking for a new challenging and rewarding career. Accomplished in leading personnel at all levels, including contractors, managers, supervisors, vendors, and staff. Proven ability to efficiently execute multiple tasks through the development and empowerment of the team around me.

Business Development

Sales & Marketing

Strategic Planning

Revenue Growth

Negotiation

Operations Management

Product Development

Forecasting & Budget

Client Development

Experience & Notable Contributions

District Manager, Sales and Operations (Southwest Florida Region)

RENTOKIL-INITIAL (dba Ehrlich and Ambius) Fort Myers, FL Sep 2008-Feb 2017

Directed the SW Florida market of the Rentokil-Initial company. Accomplished profitable growth through a combination of continually improving inefficiencies and talent management. I continually analyze the business results to institute change to insure goals are exceeded while developing the local sales and marketing strategies to improve market share.

Delivered results by consistently increasing the portfolio by an average of 18% for past 8 years.

Negotiated and sold old over 1 million dollars in new business services to C-level clients.

Introduced new products and services for new revenue streams,

Recruited, trained, and directed sales team.

Achieved better than budget ABITA of 22%.

Director of Operations, Sales and Marketing (Florida)

Schofield Restaurant Group, Tampa, FL • December 2006 - August 2008

Spearheaded business strategy for Fast Casual restaurant company. Full responsibility for bottom line factors, including company vision and long range strategic planning. Directed, developed, implemented, and administered operational strategies and objectives. Coordinated operational function in conjunction with business growth and introduced new systems as needed.

Authored company's policies, procedures, and management guidelines.

Continually assess and assist in upgrading the management talent base within operations to achieve

growth and financial needs.

Contribute to the overall short and long-range planning process and in the establishment and assessment of the company's annual operating budget.

Conceived and energized all marketing strategies for local and regional brand development.

Assistant Superintendent

Berge Building and Contracting, Cape Coral, FL • August 2004 – December 2006

Hired as a framing and form carpenter. Worked with Superintendent to insure timely delivery of residential home construction projects. Promoted to Assistant Superintendent after 6 months.

Read blueprints and performed layout and home design.

Worked with home owners with punch out and final requests.

Monitored trades and worked with State inspectors to insure compliance to building codes.

Performed carpentry, masonry, sheetrock and metal framing. Installed door and windows.

Additional Work Experience

Operations Manager, February 2000- August 2004

Wal-Mart Co. Inc, Bentonville, AR

Managed all aspects of operations. Directed all departments, supervising staff of 220 including management (12), administrative (3), and sales personnel (205). Collaborated with senior management on business and strategic planning, and established business goals. Directed weekly sales meetings with staff to drive sales, increase margin, and grow net revenue.

Accountable for P+L and administration of all personnel, sales, marketing, operations, customer service,

finance, and inventory for budgets more than $100 million.

Increased sales 12 % in first year ($6.6 million) and 8% in the second ($7.3 million). Drove EBIT profit $3

million over prior year.

Reduced labor costs 13% ($875,000) through analyzing productivity and developed staffing structure.

General Manager

Quality Restaurant Concepts, Birmingham, AL

Recruited specifically to fix operational failures. Charged with implementation of current direction and the creation of more efficient systems. Re-established focus on service excellence with introduction of daily, weekly, and monthly meetings. Drove sales through teaching, training, and incentives. Implemented controls and lowered COGS.

Initiated operational changes within 6 months that revitalized Montgomery, Al unit from a 3-year net loss to a profitable unit.

Negotiated vendor contracts to reduce costs.

Collaborated with IT team to create software to track and control costs. Implemented throughout the

company.

General Manger

Playoffs International, Boston, MA

Directed international project from planning phase through construction and start-up of restaurant and casino in Kiev, Ukraine. Coordinated planning, logistics, purchasing, and marketing.

Estimated costs of project, Budgeting of project, Purchasing and Logistic coordination

(domestic and international)

Developed Networking relationship with U.S. Embassy and U.S. Marine Corps in Kiev.

Training of international staff, created marketing agenda and designed targeted sales plan.

Total cost of operation was 14% of Gross income.

Education & Professional Development

NORTHEASTERN UNIVERSITY BOSTON, MA

STATE CERTIFIED TRAINER TENNESSEE ALABAMA

STRATEGIC LEADERSHIP CONFERENCE FORT MYERS, FL 2008

MANAGING YOURSELF AND OTHERS PHILADELPHIA, PA 2009

NORTH AMERICA LEADERSHIP CONFERENCE BALTIMORE, MD 2012

Professional Associations & Community Service

VOLUNTEER AT HARRY CHAPIN FOOD BANK FORT MYERS, FL 2010-PRESENT

VOLUNTEER AT LEE MEMORIAL HEALTH SERVICES FORT MYERS, FL 2014-PRESENT

COACH FOR LEHIGH ACRES LITTLE LEAGUE BASEBALL 2013-2014

DIRECTOR OF FLORIDA NPMA, DISTRICT 11 2012-2013

VOLUNTEER FOR CHILDERNS MIRICLE NETWORK 2004-2005



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