Corey Mitchell

**** ********** ** ** *** #*, Atlanta, GA 30306 ~ 404-***-**** ~ ac0g8f@r.postjobfree.com

OBJECTIVE: A professional network technician position or help desk opportunity

SUMMARY OF QUALIFICATIONS:

Dynamic team player with excellent IT support skills, a solid understanding of networking fundamentals, hardware functionality, and excellent technical problem resolution abilities.

Self-starter and independent thinker with sound judgment and decision making capabilities with ability to utilize technology strategies to increase productivity.

Strong analytical problem solving abilities and excellent relationships with people.

Proficient with technology rollouts, installations, migrations, desktop support, programming, training and configurations.

EDUCATION:

New Horizons Computer Learning Center: Network + Certified, CCENT Atlanta, GA

Savannah Technical College - Certificate: Computer Support Technician, Savannah, GA

Currently Pursuing CCNA

Software/Applications: Cisco IOS, Subnetting, TCP/IP, DNS, Ethernet

Hardware: Installation of Local Area Network and Wide Area Network

PROFESSIONAL EXPERIENCE:

Carefusion Atlanta, GA

Biomedical Equipment Technician, February 2013

Install, inspect, maintain, repair, calibrate, modify biomedical equipment and support systems to adhere to medical standard guidelines.

I.E.S. Atlanta, GA

Communication Technician, January 2012 to July 2012

Installation of two floors of a data center including racks, cabinets, and conveyance to support over 50,000 fiber optic connections and over 2,000,000 feet of copper cabling.

Installing distribution racks, terminating Cat6 patch panels in both the distribution racks, and the server cabinets and running handoff cables from patch panels.

Built the copper and fiber optic infrastructure, including nearly 1 million feet of copper cable and 30,000 fiber optic connections for state of the art data center.

COCA-COLA Refreshment Atlanta, GA

Global Support Analyst, September 2011 to January 2012

Provide technical support and troubleshooting to end users related to Windows XP and 7,

Internet Explorer, MS Outlook and MS Office with statistical analysis of fault data

Concerning MS software applications and made recommendations for problem reduction and

provide administrative services for Remote Access Issues including Soft ID Pin and

Token reset(s) using the RSA Manager, RSA Express and VPN for remote connectivity.

Resolve TCP/IP Network Connectivity issues. Research and follow up on user’s open

tickets to reach a resolution.

Perform password resets on SAP Front End, AS400/BASIS systems, Blackberry Enterprise

Activation, Active Directory and various network and web applications.

Reconcile tickets in Tivoli Ecaps (Ticket tracking systems).

Use LANDesk, (Cisco VPN Remote control agent), SAP, MS Office Communicator and

Active Directory to solve user issues.

Support AS400, Panasonic Tough Books, Blackberry and POE Handhelds, SAP and

Mainframes to end users using the global system tools.

Perform data download for mobile computing device Pocket OE for Sales, Delivery and Account Managers in the AS/400 System.

Provide Cisco Phone systems, Meridian, Avaya voicemail password reset.

Troubleshoot and resolve issues with local, network, SAP, POD printers and desktop recovery errors.

Install and repair Microsoft products, i.e., MS Office 2010, IE 8, Outlook 2010, Lotus

Notes and password resets.

Hardware support of projectors, monitors, laptops, desktop, peripherals, wireless card and driver downloads and installation.

Woods Telecom Atlanta, GA

Desktop Support Technician, March 2011

Install Windows XP to desktops.

Install Adobe to desktops.

Troubleshoot Internet connectivity.

Configure printers to desktops.

Investigate and resolve cabling and basic networking problems.

Black Box Global Atlanta, GA Technical Assistant, April 2011

Perform Technical Support.

Follow both written and verbal Instructions.

Perform tasks without direct supervision.

Professional attitude and demeanor.

Investigate and resolve cabling, telephony and basic networking problems.

Troubleshooting skills and experience.

Understand cabling, telephony, and basic networking.

Assist Team Members and Support Team in installation and troubleshooting.

Direct Customer communication during support period.

Cisco Systems Lawrenceville, GA Network Technician, October 2010 to February 2011

Completed build out for research and development lab of new European and residential cable convert boxes.

Trained in troubleshooting Cisco telecommunication systems to identify and resolve hardware and programming issues.

Installed, configured, and troubleshoot LAN/WAN infrastructure in research and development lab.

Knowledge of Cisco routers and switches and LAN/WAN.

Reported design consistency and maintence issues to supervisor.

Help in implementation of new data cabinets.

Atlanta Public School System Atlanta, GA Technical Support, July 2010 to September 2010

Install Promethean software in various schools and educational labs

Configured, upgraded, and relocate PC hardware,software and print devices

Troubleshoot hardware and network failure in various schools in a timely manner

Summit Systems, Buford, GA

Technician, May 2010 to July 2010

Responsible for providing hardware technical support for consumer’s personal computers and electronic devices.

Perform on site technical support to include networking devices repairs and installations.

Accurately log and track networking installations with accuracy and successfully resolve issues quickly and efficiently.

Help in the implementation of new data cabinets.

New Horizon Computer Academy and non –related IT field employment(2007/2009) Atlanta, GA

Networking Infrastructure Cabling, Atlanta, GA

System Technician, April 2005 to March 2006

Responsible for troubleshooting problems and providing technical support for Bank of America Building-Governor office.

Performed both telephone and on-site technical support for escalated technical issues requiring high end problem resolution.

Configured proper connectivity, testing and troubleshooting in network installation.

Non-related IT Field employment (2002/2005) Savannah, GA

Savannah Systems, Inc. Savannah, GA

System Technician, January 2000 to June 2002

Responsible for troubleshooting problems and providing technical support for related components.

Conducted field support, on-site technical support and repairs and handled all escalated technical issues.

Utilize rollout prints to meet customers’ needs.

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