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Customer Service Manager

Location:
Greenville, NC
Posted:
May 24, 2017

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Resume:

SHAMIKA NEWTON

*** ********** ** ***. ***, Greenville, NC 27858 C: 252-***-**** ac0g7j@r.postjobfree.com

OBJECTIVE: Seeking to take my career to the next level with a highly-respected healthcare organization that is dedicated to producing positive patient outcome and delivering exceptional customer service.

SKILLS HIGHLIGHTS:

CNA I & II, CPR Certified Understands mobility assistance needs

Charting expertise Understands medical procedures

Documentation procedures Calm & level-headed under pressure

Medical terminology knowledge Typing 30+ wpm

Familiar with Microsoft Software Quick problem solver

WORK EXPERIENCE:

11/2015-Current Emergency Department Technician

Lenoir Memorial Hospital Kinston, NC

Read and recorded temperature, pulse, and respiration.

Prepare patient rooms prior to their arrival.

Collect urine and fecal samples.

Perform routine tests such as urine dip stick, vision, and hearing tests.

Support duties for diagnostic and technical treatment procedures, such as

setting up and operating special medical equipment and apparatus.

Keep facility stocked with necessary supplies, equipment, and instruments.

Recognize and report abnormalities and/or changes in patients' health status

to nursing staff.

01/2015-11/2015 CNA I

Health Services Connect Greenville, NC

Comforted patients and provided them with reassurance and

encouragement.

Maintained a clean, orderly, and well-stocked environment.

Observed and documented patient status and reported patient complaints to

the case manager.

Massaged patients and applied preparations and treatments, such as

liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate

nutrition and fluid intake.

06/2011-04/2015 CNA I

Cypress Glen Greenville, NC

Prepared patient rooms prior to their arrival.

Observed and documented patient status and reported patient complaints to

the case manager.

Read and recorded temperature, pulse, and respiration.

Assisted with adequate nutrition and fluid intake.

Directed patients in prescribed range of motion exercises and in the use, of

braces or artificial limbs.

Facilitated games and other activities to engage clients.

Positioned residents for comfort and to prevent skin pressure problems.

EDUCATION:

Associate of Science: Medical Office Administration (5/2017)

Pitt Community College Winterville, NC, USA

Basic Office Technology Skills Certificate

Medical Office Receptionist Certificate

Patient Access Representative Certificate



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