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Customer Service Manager

Location:
Laval, QC, Canada
Posted:
May 24, 2017

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Resume:

Astra A. Garabedian

**-* *******, *****,** H*N *A8

E-mail: ac0g4o@r.postjobfree.com

Mobile: 514-***-****

Res: 579-***-****

French, English, Armenian (Written and Spoken)

Qualities

Identify prospects and create entry strategies for each

Create and manage demand and qualify opportunities

Utilize business and financial knowledge to create value propositions

Execute competitive sales tactics to win business

Ability to work in a positive fast paced and responsible environment

Oriented to offer an unparalleled customer service experience

Rigor, loyalty and solid work ethic

Proficient in interpersonal and communication skills

Computer skills: Microsoft Word, Excel, Adobe Acrobat and various Education

1983 - 1986

1977 - 1982

Vanier College

Secretarial, Administrative studies.

High School – Mount Royal High

High school diploma

Professional Experience

2016 - 2017

2016 - 2017

2013 – 2015

Investors Group - Montréal, Québec

Position: Recruiting Co-ordinator

Filtering through different jobsites for potential candidate’s resumes

Contacting the qualified candidates for a preliminary interview via a company questionnaire to proceed with further evaluation. Investors Group - Montréal, Québec

Position: Administrative Assistant / Asst. Business Development Co-ordinator

Contacting the potential candidates for an initial interview with our consultants.

Scheduling meetings and preparing the clients files. Vitesse Transport –Montréal, Québec

Position: Receptionist/Administrative Agent

Greeting visitors in person or by telephone

Answering 300-350 calls a day and referring to inquiries

Maintain security by following procedures; monitoring logbook; issuing visitor badges.

Maintain safe and clean reception area by complying with procedures, rules, and regulations.

Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Administrative tasks, as filing, opening files, inputting and searching data in system

2008 - 2013

1993 – 2008

1987 – 1993

Vitesse Transport –Montréal, Québec

Position: Account Manager

Account Manager for Air freight, freight forwarding, cargo, airline in freight brokerage. International transportation, customs, surface transportation, overseas shipment, trans-border and cross border transport logistics

Responsible for developing new clients and maintaining the existing client base using various points of contact

Transport brokering by means of Truck, Rail and Sea for national and international clients.

Spiegel Sohmer – Montréal, Québec

Stein & Stein – Montréal, Québec

Kaufman Laramée – Montréal, Québec

Position: Legal Assistant

Advanced secretarial duties including but not limited to drawing up of various legal documents.

Technical knowledge of procedures dealing with detailed aspects of complex files. Managing cases in their entirety for further review by the lawyers.

Royal Bank of Canada – Montréal, Québec

Position: Office Administration

General administrative responsibilities

Creating and maintaining client files

Collecting client data with follow up report

Securities department: inputting and outputting of bank drafts for high profile clients including national, international corporations



Contact this candidate