Customer Service Management

SUMMARY OF QUALIFICATIONS

Detail-oriented individual who exemplifies professionalism and an ability to manage multiple projects and tasks at any given moment. Exemplary leadership qualities and an ability to work with people from varying backgrounds, while implementing team values. An innovative and experienced logistics and management professional, adept at evaluating and leading change. In addition, a detailed, results oriented team player with exceptional, interpersonal, supervisory and managerial skills

Ford Motor Company, Chicago, IL 2010-2013

Quality Inspector

Examine products and materials for defects and deviations.

Testing electronic components, computers and structural displays.

Review and follow instructions, diagrams and blue prints to complete tasks. Using a combination of tools and powered machines.

Report inspection and test data daily for end of the day quality quotes provided directly to management.

Assembly Line Worker

Working together in a line completing individual tasks to sequence to construct parts and products for consumer, commercial, military, medical and other purposes.

Team assembler that constantly rotated duties to learn proficiency.

Caterpillar Corporation (Temporary) Aurora, IL 2008-2009

5S Team Lead Support

Performed audits to insure standards were met and maintained.

Displayed targets and set workplace standards making availability visible.

Conducted process improvement reports to be reported weekly to upper management.

Obtained a 30 % improvement rate in production due to visibility changes.

Sprint PCS, Bolingbrook, IL 2004-2009

Customer Service Team Advisor-

Motivating and driving performance set with team, achieving targets set, individual revenue quotas, calls per hour, and customer experience as well as exemplary product sales.

Providing operational floor management to ensure that the calls run effectively and efficiently and that procedures are followed accurately.

Analyze and review trend performance on team member’s information in order to analyze trends for identifying training needs.

Ensuring that improvements are continually made and performance is measured consistently.

Retention avoidance as needed.

Customer Service Business Representative

Communicated with large businesses to obtain new hierarchy accounts and managed existing accounts.

Providing information regarding business discount rates, handling complaints, processing new orders of estimated delivery dates.

Education

Olive Harvey College, Chicago Anticipated Graduation May 2017

Pursuing Associate in Applied Science Degree

Concentration: Logistics

Lewis University, Romeoville IL

Bachelor in Business Administration Degree

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