Lucy Oliveira

*** *********** *** **, ********, Alberta T5Y 1N2 • Cell: 780-***-**** •

ac0g3c@r.postjobfree.com

Dear Sir or Madam,

I would like to submit a resume for Administrative Assistant position with your company, and I immediately though “there talking about me” with my extensive administrative support experience and ability to wear multiple hats, I firmly believe that I am a perfect fit for this significant role and can excel at any task.

My most recent position as Administrator for Superior Safety Codes Inc. gave me valuable relevant experience. My reputation as an important team member who always gets the job done comes from my demonstrated ability to multi-task. I've worked on projects such as drafting correspondence, preparing data reports, customer service and Data Entry.

My experience has taught me the importance of being proactive, and I pride myself on my ability to adapt to all kinds of situations as they arise.

I am excited about this opportunity with your company and look forward to demonstrating how I can contribute my skills and talents to making your office run as smoothly as possible. Thank you for your consideration and I look forward to speaking with you soon.

Sincerely,

Lucy Oliveira

LUCY OLIVEIRA

119 Woodborough Way NW, Edmonton, Alberta T5Y 1N2 C: 780-***-**** ac0g3c@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized and detail-oriented Administrator with more than 18 years’ experience supplying thorough organized administrative support. Administrator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

SKILLS

•MS Office proficient Computer proficiency

•Word processing Adaptability

•Excellent multi-tasking ability Microsoft Word, Excel

•Friendly nature MS Outlook

•High accuracy Fax Machine/Photocopier

•Organizational skills

PERSONAL INFORATION

Hard-working, multi-tasking. Who is detail-oriented, organized and highly resourceful with strong decision-making and problem solving abilities skills.

WORK HISTORY

Administrator - 08/2007 to 01/2017

Superior Safety Codes Inc – Edmonton, Alberta

•Responsible for issuing permit in accordance with the Safety Codes Act and Regulations.

•Providing permits to customers via fax, email, mail and walk-in.

•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

•Asked open-ended questions to assess customer needs.

•Developed reputation as an efficient service provider with high levels of accuracy.

•Performed accounts receivable duties including invoicing, discrepancies and reconciliations. • Reduced overhead by taking on more responsibility with creative and administrative projects.

•Entered numerical data into databases in a timely and accurate manner for the company and ASCA website.

•Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Cashier, 09/2013 to Current

Sobeys – Edmonton, Alberta

•Handling customer complaints in a professional manner reputation as an efficient service provider with high levels of accuracy.

•Following all front end and loss prevention policies and procedures.

•Achieving cashier metrics on a daily basis percentage of time quantity key used, percentage of scans per hour

•Providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe. Conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

•Offered product samples, answered questions and helped customers find items.

•Developed knowledge about products and sales items to answer shoppers' questions.

•Trained new cashiers on procedures, customer service and sales techniques.

•Developed knowledge about products and sales items to answer shoppers.

•Rapidly and efficiently prepared customer and ATM cash and change orders.

Administrative Assistant – Wright Denture Clinic

October 12, 2005 – June 2007

Prepare Insurance Claim Forms for WCB or other Benefit groups.

Book patient appointment/Dentist referrals for patients.

Deal with Insurance Company’s when required.

Greet/seat patients.

Assist Denturist with patients.

Get information from the Advisor for patients.

Sanitize medical equipment and keep patient rooms clean and tidy.

Cashier/Sales – Army & Navy Department Store

November 1993 – January 1995

Rapidly and efficiently prepared customer and ATM cash and change orders

Full – time cashier.

Balancing cash till at the end of every shift.

Following all front end and loss prevention policies and procedures.

Dealing with Customers, pricing and answering all customer inquiries.

Trained new cashiers on procedures, customer service and sales techniques.

Developed knowledge about products and sales items to answer shoppers.

Owner/Manager – North Canada Rail Inc.

November 1993 – January 1995

Ordering supplies on a weekly basis and make sure that the shop was kept clean.

Interviewing and hiring of staff.

Bookkeeping, Accounts receivable and payables, Payroll and other related duties.

Office Administrative Support III, 09/1988 to 01/1993

Alberta Health Care/Long Term Care Branch – Edmonton, Alberta

•Oversaw daily office operations for staff of four mangers.

•Composed and drafted all outgoing correspondence and reports for managers.

•Cultivated close working relationships with other municipalities and governmental agencies to achieve Long Term Care policies and complains.

•Answered and managed incoming and outgoing calls while recording accurate messages.

•Directed administrative functions for the directors, key managers.

•Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.

•Assisted facility management staff and consultants in producing Long Term Care plan that focused on all aspects of facility operations, including setting priorities and job assignments.

•Editing and reformatting documents which including proof reading Action Request to unsure proper procedures and formats were implemented for several busy executives.

•Wrote reports, letters, memos, agendas, minutes and briefing notes.

•Worked closely with the Minister of Health's office handling all incoming Action request and client requests for information regarding Long Term Care policies and procedures.

•Maintained data entry of APPi's for financial Clerk.

EDUCATION

High School Diploma: Aug. 1978 – Edmonton, Alberta

Victoria Composite-High School Upgrading – Edmonton, Alberta

N.A.I.T – July 1995 – Edmonton, Alberta

C.G.A 1st year Accounting Theory 1 and Management Accounting 2

Nor Quest College – November, 1995 - Edmonton, Alberta

Computerized Accounting

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