Maria Elena Domann, CCM, CCE

425-***-**** ac0g2z@r.postjobfree.com

Leadership and Management Milestones

Coordinated Master Plan completion – Oversaw the completion of a $3.5M project including a new salt water swimming pool, cabana kitchen, locker rooms, parking expansion, landscaping, and driving range completion.

Staff Training – conducted annual all staff meetings involving national and prominent local speakers. Conducted annual management team retreats; provided on-line training opportunities and budgets for staff development.

Crisis Management – oversaw the remediation and renovation resulting from a backup event in 2012 impacting 10,000 square feet of the clubhouse including administrative offices. Coordinated temporary relocation of administrative offices including phone systems, data cabling and electricity.

Fixed Asset Reserve Study – demonstrated the need to conduct a fixed asset study; researched and commissioned a contractor; coordinated efforts with the management team and contractor to categorize and quantify the club’s assets.

Capital Improvement Fee -worked in conjunction with the Finance Committee and Board to demonstrate the need for a monthly capital improvement fee based on the findings of the Fixed Asset Study and resulting cash flow analysis. Authored a white paper on the subject for the membership along with supporting materials.

Membership Promotions – Everett Golf & Country Club suffered significant membership attrition in 2009. I proposed and with board approval, implemented a membership promotion that brought in 105 new members including 45 certificate members. All marketing and promotion was done in-house.

Privacy audit – demonstrated a need to conduct a privacy audit at the Club based on concerns surrounding litigation at a Washington club. Worked with National Club Association Chief Counsel, Brad Steele, to assess areas of vulnerability; recommended policy and procedural changes and worked with a privacy subcommittee to communicate and rationalize the need for change.

Centennial Celebration - worked in conjunction with committee chairwoman to conceptualize, develop, fund and execute a successful year-long centennial celebration.

Everett Golf & Country Club – Everett, Washington

General Manager/COO 4/08-1/17

Serve as chief operating officer of the club; manage all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry; coordinate and administer the club’s policies as defined by its Board of Directors; develop operating policies and procedures and direct the work of all department managers; develop, implement and monitor the budget, monitor the quality of the club’s products and services, secure and protect the club’s assets, including facilities and equipment; oversight of website development and all Club communications; oversee computer network; inspire vision; develop, implement & execute metrics; mentor managers and staff; develop leadership, provide training, team building and educational opportunities for staff; manage finances; survey the membership and staff; ensure an exceptional experience for the members and their guests.

Skagit Golf & Country Club - Burlington, Washington

Club Manager 12/05-3/28

Turned around membership sales. We went from 22 memberships for sale, including 13 club-held, to a waitlist in an 8- month period. This was the first time in over 20 years that SG&CC had a waitlist for memberships; demonstrated a need for strategic planning and initiated the process; facilitated, developed & executed strategic planning in subsequent years; conducted a survey of the membership; increased Food and Beverage sales by 9%. including greater banquet revenue resulting in higher profit margins; oversaw all club operations on a daily basis; oversaw clubhouse department heads; worked in conjunction with the Head Golf Professional and Green Superintendent to promote a positive golf and club experience for members and their guests; Developed and implemented long range, strategic and annual business plans, operating reports, forecasts and budgets; met or exceeded budget expectations by monitoring monthly financial reports and directing corrective action plans as necessary; audited monthly purchases; demonstrated a need for a Food and Beverage Point of Sale system, researched, purchased, implemented and trained employees; managed all hardware and software applications; prepared profit and loss reports for all member special events and outside tournaments; worked closely with Committees and the Board of Trustees ensuring a well managed and well-governed club; developed membership sales and marketing plans and marketing brochures.

Sand Point Country Club – Seattle, Washington

Assistant GM/Clubhouse Manager 8/99-12/05

Oversaw all clubhouse operations on a daily basis; served as assistant General Manager; worked in conjunction with the Golf Professional, Green Superintendent, Tennis Professional and Pool Manager to create a positive club experience; developed and implemented a new clubhouse employee/staff orientation program; assisted Executive Chef with production of regular dining menus; responsible for forecasting, developing and implementing budgets for all clubhouse operations; approved budgets, staffing levels, service strategies, annual/long-term goals and objectives, and general operating procedures and plans for all clubhouse departments; served as staff liaison to the House and Social Committees; facilitated meetings of the Safety Committee; participated in strategic planning; assisted in the creation of a DVD for the membership and led tours of the club demonstrating the need to approve a $8.5M renovation.

Certifications & Specialized Trainings

Certified Club Manager – 2008 to present

Club Managers Association of America (CMAA) Honor Society Member with 850 education credits earned.

CMAA Business Management Institute – Strategic Leadership, The Harvard Club, Boston

CMAA Business Management Institute – Tactical Leadership, Cornell University

CMAA Business Management Institute – Chief Operating Officer, Michigan State University

CMAA Business Management Institute – The Leadership Edge, Cal Poly Pomona

CMAA Business Management Institute – Club Management School, Georgia State University

Additional training in Employment Law, Human Resources, Accounting and Tax Regulations for 501 c7 Non-Profit Clubs, Legislative Matters affecting Private Clubs

Certified Club Executive (CCE) designation – October, 2016

Education

Bachelors of Arts and Sciences in Communications 1992 - University of Washington, Seattle

Association and Community Activities

Club Managers Association of America 1998-present

National Committee Member 2014-present

At Conference Committee Member 2014, 2015

President, Evergreen Chapter 2011

Trustee, Evergreen Chapter Board 2006-2015

The Club Foundation 2014

National Club Association member since 2014

Washington Hospitality Association Member 2003-present

Rotarian – South Everett Mukilteo Rotary 2013-present

Hospitality Financial and Technology Professional (HFTP) Association

Panel speaker 2009

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