CAMERON DREGER Concord, CA ***** 925-***-**** ac0g1x@r.postjobfree.com

Professional Network Systems Administrator

Disaster Recovery Planning Upgrades Infrastructure Stability Project Planning & Management

Microsoft Operating System Network Standards and Protocols

A dedicated IT professional; attentive to detail and able to work in a fast paced environment. Proficient in prioritizing and completing tasks in a timely manner. Excellent problem solver and determined, quick learner with hands on experience in networking and computers. Able to make decisions efficiently with minimal escalations.

EDUCATION

ITT Technical Institute Associate of Science in Network Systems Administration June 2015 Graduate G.P.A. 3.51

DeVry Technical Institute Bachelor of Science in Information Systems & Cybersecurity In Progress

SKILLS & ABILITIES

Networking

TCP/IP & LAN/WAN Procedures

Wireless Communications

Network Technology

Network Systems Management

Network Development

Application Services and Security

Hardware

Handheld Devices

Routers/Switches

Assemble/disassemble PC’s

Install, configure, troubleshoot and repair

Installation, testing and troubleshooting of cabling

Ricoh/Savin and Xerox Printer setup

VoIP

Software

Microsoft Word, Excel, Project, PowerPoint, Access, Outlook, Publisher

Install, configure and troubleshoot

Operating Systems

Windows 9x/2000/XP/Professional/Vista/7/8.1/10

Windows Server 2003/2008/2012

Linux

Technical Support/Customer Service

Troubleshoot hardware/software

Troubleshoot network connectivity

Software installation support

Remote Access

Documentation

Leadership

• Detail-oriented, dedicated, and creative in resolving problems to ensure customer satisfaction, foster the development of a large repeat-clientele base, and achieve sales/service goals.

High degree of personal integrity and proven work performance. Strong work ethic, self-discipline and self-motivation.

• Excellent leadership and interpersonal skills with a firm but fair attitude and the ability to effectively interact with people of diverse backgrounds at all levels of responsibility.

EMPLOYMENT HISTORY

KAnand Corporation

Sub-Contractor for Twitter San Francisco, CA 07/2016 – Present

Data Analyst

Use in-house tools to label Twitter content

Escalate high-priority issues in a timely manner

Recommend tool improvements and efficiency gains

Prioritize daily tasks

Collaborate both inside and outside the team

Open, thorough, and timely communication towards team members to ensure accurate results

EIS (Electro Imaging Systems Inc.) Livermore, CA 05/2015 – 05/2016

Installation Specialist

Travel to customers' stores or offices to service or deliver printer machines.

Install and setup printers onto customer’s network using TCP/IP.

Setup Scan to Folder and/or Scan to Email.

Assist customers by providing information and resolving their complaints.

Advise customers concerning equipment operation, maintenance, or programming.

I.T. Specialist - Management

Manage and configure multiple servers running Windows Server 2008 and 2012 in a virtual environment.

Oversee scheduled backups for SQL Server and Windows Server.

Active Directory management.

Troubleshoot hardware & software related issues for end users.

Install and implement document management software for clients while also providing support.

Install and activate VoIP phones for clients while also providing remote support.

Provide internal employee support.

Provide on-site customer I.T. support.

RALEY’S (Private Grocery Retailer with 130 stores in CA/NV) Brentwood, CA 01/2007 – 05/2015

Customer Service Representative/Clerk

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers,

or optical price scanners.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Contact this candidate