Customer Service Representative

SHANNON OSBORNE

*** ***** ****, *** ***, MANHATTAN, KS 66502 CELL: 785-***-**** E-MAIL: **.*.*******@*****.*** CAREER FOCUS

OBJECTIVE

To obtain a position in the Accounting and/or Clerical field(s). SUMMARY

More than 10 years of customer service with a diverse customer base. Competence as an Accountant gained from an accredited Undergraduate College Program. Motivated and educated graduate with a 3.38 GPA in academic studies and recognized by University Deans List with exceptional computer and office skills. Analytical, organized, ability to multi-task, and a fast and flexible learner.

HIGHLIGHTS

Typing (60+ wpm)

10-Key (11,000 kph)

Multiple Telephone Lines

Voicemail

Fax/Scanner

Printers

Copier

Internet Research

Transcription

Dictation

Business English

Business Math

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Visio

Microsoft Publisher

Software Applications

PeachTree 2010

QuickBooks

Microsoft Accounting

Print Shop

PROFESSIONAL EXPERIENCE

Office Assistant, DJ Carpenter Building Systems, Manhattan, KS Nov 2015 to Present

Answer phone and direct call to appropriate member

Prepare various documents (proposals, contracts, invoices, etc.)

Process new hire paperwork

Prepare payroll

Bookkeeper/Buyer, Big Poppi Bicycle Co., Manhattan, KS Nov 2013 to Nov 2015

Maintain accurate accounts (bank, register, vendors, etc.) and account/bank reconciliation

Scan and maintain files for vendors and responsible for accounts payable/receivable

Create monthly and quarterly financial reports

Verify hours worked and process payroll via ADP

Process new-hire paperwork and create employee schedule

Take daily inventory of items at or below reorder points and begin assembly of purchase orders, noting any discrepancies

Resolve any inventory discrepancies as appropriate (work orders, warranty, loss, etc.)

Contact vendors for warranty items for replacement or credit as needed

Compile special orders and place into appropriate and/or create new purchase orders

Place orders with vendors as necessary, noting items that are not available

Reconcile cost of purchase order with vendor, matching cost and noting and/or adding any shipping costs

Check in inventory as it arrives from vendor, place price label on item(s) Customer Service Representative/Agent, Alorica, Inc., Manhattan, KS Oct 2009 to Mar 2010

Take inbound customer calls, assist with billing concerns

Perform general troubleshooting of cellular devices Technical Support Representative, Spherion @ CapGemini, Junction City, KS Jul 2008 to Aug 2008

Take inbound customer calls, troubleshoot computer issues Team Lead/Customer Service Representative/Agent, Alorica, Inc., Manhattan, KS Apr 2007 to Jul 2008

Take inbound customer calls, assist with billing concerns

Perform general troubleshooting of cellular devices

Facilitate some monthly initiative trainings

Assist in managerial duties in supervisor’s absence EDUCATION

Associate Degree of Applied Science in Accounting, 2011 DeVry University

Certificate of Completion: Receptionist Level, Business Office Technology, 1999 Flint Hills Job Corps Center

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