PROFESSIONAL SUMMARY

Seasoned office assistant with 15 years’ experience working in an office environment. Strengths lie in writing, editing, formatting and proofing documents, handling telephone and email inquiries, and coordinating and streamlining administrative processes with proficiency in Microsoft Office Suite (Word, Excel, Outlook) while offering basic PowerPoint and Access skills.

PROFESSIONAL EXPERIENCE

Pennsylvania Department of Aging (PDA) Bureau of Aging Services, Harrisburg, PA, Clerk 2, October 2014 to October 2016, Supervisor: Steven Horner, Bureau Director, 717-***-****

Create Excel workbooks that seed a variety of Word mail merge documents (letters, envelopes, status reports, grant contracts, mass mailings, directories)

Creation of a system to track status of daily, weekly, and monthly tasks utilizing numbered routing slips with due dates and staff assignments

Provide on demand status reports of open tasks to the Bureau Director for review with Division Directors

Input staff expenses for reimbursement, order supplies, maintain filing system (paper and paperless)

Assign staff to handle incoming email inquiries from various resource email accounts utilizing Outlook’s category feature

Handle incoming calls requesting assistance with various services available to Pennsylvania’s older adults including county Area Agencies on Aging (AAA), PACE, PACENET, APPRISE/Medicare, PA LINK, and Elder Abuse Hotline, offer front desk back-up support utilizing the agency’s flowchart, referral resources and Benefits and Rights booklet, set-up meetings via Outlook, set up conference calls, log mail in Excel spreadsheet, and revise a variety of documents utilizing Word’s track changes features

Work with project manager in designing efficient processing and tracking system for annual grant announcements, applications, awards, and contracts

Log status of grant contracts in Access database and process documents as needed

General office support

Miscellany for You, Self-Employed Buy/Sell, Baton Rouge, LA, November 2013 to May 2014

Licensed buyer and seller of used merchandise

Purchase used furniture and other used merchandise for resale

Refurbish purchases; check recall status on products as needed

Research resell venues and reserve selling space

Set up display booth at local venues to resell furniture and merchandise

Track purchase, sale, profit, expenses and sales tax due via Excel

Submit sales tax payments online

Freelance Writer, Self-Employed, Baton Rouge, LA, April 2011 to May 2014

Write articles on a variety of topics -- insurance, small business, fashion, arts and crafts, and marketing

Submit and sell articles to online freelance writing resources

Created Louisiana LIVE! blog listing of local events (education and training classes, sports, arts, live music, festivals, and general community events)

Cumberland County Assistance Office, Limited Term Clerk (LIHEAP), November 2010 to April 2011

Supervisor: Shelby Reed/Sarah Bjorkman/Gracia Grey

Data entry/processing of LIHEAP applications via eCIS

Import COMPASS applications to eCIS

Perform file clearances on incoming pending information (match by SSN)

Scan and attach applications and pending information to appropriate files

Process crisis referrals

Organize crisis referrals for easy search for client/caseworker follow-up

General filing, answer telephones, assist callers with questions and problems

Take messages and forward to appropriate caseworkers

Mail applications to county residents

Report daily results to supervisors via email

Pennsylvania Emergency Management Agency (PEMA), Harrisburg, PA, Temporary Clerical Pool Clerk Typist, March 2009 to November 2009

Update inventory records via the inventory control system

Assist with the development and implementation of inventory control policy and process

Produce flowcharts of inventory control system/flow

Development of an emergency floor plan in Excel with locations of staff by location/floor

Surplused equipment via state surplus system and maintained surplus logs

Assist with incoming and outgoing shipments

Order supplies, back-up to mailroom operations, create security access badges for the building, and general clerical duties including data entry and filing

EDUCATIONAL BACKGROUND

Successful completion of Management Skills and Leadership Development course at masterclassmanagement.com (January 16, 2016)

Successful completion of PowerPoint 2013 Basics at gclearnfree.org/powerpoint2013 (January 26, 2016)

Successful completion of Basic Access course provided by the State of Pennsylvania (2014/2015)

Philadelphia College of Art, Wilmington College, University of Delaware, and Goldey-Beacom College (coursework – Advertising and Design, Web Design, Accounting, Algebra, Economics)

Graduated Alexis I. Dupont High School, Greenville, DE 19807 – Business Education

References Available Upon Request

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