Astoria N. King

**** ****** **.

Houston, TX ****2

Home: 281-***-****

Cell: 832-***-****

Email: a ac0fy6@r.postjobfree.com

Objective

I would like to obtain employment within the Houston Area that will allow me to express my natural and learned abilities.

Job History

BH Management, Baton Rouge, LA Leasing Consultant Jun 8, 2016 - Oct 28, 2016

- Exhibited a strong commitment to the service needs of the internal and external customer.

- Represented the company in a professional and courteous manner.

- Maintained a comprehensive working knowledge of all aspects of leasing units and leasing documents in accordance with Company and Fair housing guidelines.

- Executed all lease renewals to maximize resident retention.

- Ensured an ability to understand and qualify all prospective residents and maintains all resident leasing files.

- Inspected all pre-leased apartments prior to resident’s scheduled move-in date; coordinates all changes regarding resident move-outs.

- Maintained a closing ratio of 40% or higher and 80% or higher on shopping reports.

- Understood the community, specials and floor plans and maintains waiting lists of prospective residents.

- Accountable for “shopping” competitive properties to stay abreast of industry trends.

- Maintained extensive knowledge of the status of vacant units; inspection of all pre-leased apartments and securing lease renewals to ensure that the property generates a satisfactory cash flow.

Promise Hospital, Houston, Texas Front Office Clerk Sep 01, 2015 - Feb 21, 2016

- Successfully registered patients according to established protocols.

- Assisted patients to complete all necessary forms and documentation including medical insurance.

- Consistently and properly used ICD 9 and 10 billing codes.

- Informed patients of medical office procedures and policy.

- Moved patients through appointments as scheduled.

- Scheduled hospital admissions, tests, scans and outside appointments for patients.

- Coordinated and organized appointments and documentation to facilitate the smooth running of the healthcare environment.

Astoria N. King

3803 Synott Rd.

Houston, TX 77082

Home: 281-***-****

Cell: 832-***-****

Email: a ac0fy6@r.postjobfree.com

Advantage Staffing Services, Baton Rouge, LA Customer Service Specialist Jul 02, 2013 - Mar 31, 2015

- Ensured to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.

- Happily analyzed customer complaints and provide appropriate corrective actions.

- Assisted directly or route customers to the appropriate personnel for assistance.

- Ensured customer satisfaction by meeting customer needs in courteous and timely manner.

- Prepared documentation and reports on routine customer correspondence for future reference purpose.

- Developed and maintain in-depth product knowledge.

- Conducted customer surveys about the company’s service so as to obtain feedback. Apollo Answering Service Inc., Houston, TX Customer Service Agent Sept. 05, 2012 - Mar 07, 2013

- Collectively obtained client information by answering telephone calls; interviewing clients; verifying information.

- Determined eligibility by comparing client information to requirements.

- Assertively established policies by entering client information; confirming pricing.

- Positively informed clients by explaining procedures; answering questions; providing information.

- Maintained communication equipment by reporting problems.

- Accomplished great sales and organization mission by completing related results as needed. Sierra Pines Apartments, Houston, Texas Leasing Consultant May 03, 2010 - Aug 22, 2012

- Happily greeted prospects and qualify by covering all criteria

- Successfully inspected models and available “market ready”, communicate related service needs to property manager

- Attentively participated in outreach marketing activities on a regular basis to obtain prospective residents

- Constructively typed lease and completed appropriate paperwork

- Input information on Yardi System accurately and on a timely basis

- Maintained accurate monthly commission records on leases and renewals for bonus purposes

- Consistently implemented policies of the community. Education

Texas Southern University

Aug 2015 - May 2017

Astoria N. King

3803 Synott Rd.

Houston, TX 77082

Home: 281-***-****

Cell: 832-***-****

Email: a ac0fy6@r.postjobfree.com

Civil Engineering

Contact this candidate