Customer Service Professional Experience
Resume:
Tina Bryant
Apt-***
Jersey City, NJ 07305
ac0fws@r.postjobfree.com
Career Profile:
Displays an excellent record of performance in meeting objectives, with strong organizational and communication skills. Extensive leadership in procedure and policy documentation with particular strengths in employee training and customer service. Excellent problem solving and analytical skills. Professional Experience :
3/10 to Xerox/ NJ EZPASS Newark, NJ
Present Position: Call Center Customer Service Representative Under the guidelines of the department/agency rules, regulations, policies and procedures
● Handle and resolve customer complaints,
● process payments,
● Assist with Toll Violations, and toll collection
● Determines requirements by working with customers.
● Answers inquiries by clarifying desired information; researching, locating, and providing information.
● Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
● Fulfills requests by completing transactions; forwarding requests. 4/01 to Pathmark Stores Jersey City, NJ
5/09 Position: Senior Customer Service Team Lead
● Managed a staff of 25 subordinates.
● Provide daily direction and communication to
● Played a key role in implementing improvements within the company
● Provide statistical and performance feedback and coaching on a regular basis to each team
● Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
● Insure employees have appropriate training and other resources to perform their jobs.
● Respond to and resolve employee relations issues expressed by team members;
● Create and maintain high quality work environment so team members are motivated to perform at their highest level.
07/99 to Target Dept. Store Clark, New Jersey
03/01 Position: Team Leader/Overnight Logistics
● Utilized equipment and technology to manage incoming shipments
● Performed account transaction investigation
● Assisted with the development of new and existing customer relations
● Answered telephone inquires and reviewed daily projects
● Prioritized and coordinated daily assignments
● Tallied and maintain daily work orders and customer’s records Education:
2006 to 2010 University of Phoenix,
Bachelor Degree
2010 to 2012 University of Phoenix
Master’s Degree, Public Administration
R EFERENCES
Evette Jackson
ac0fws@r.postjobfree.com
Andre Williams
ac0fws@r.postjobfree.com
Don Hsu
ac0fws@r.postjobfree.com
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