Qualification Summary

* ******** ***** ** ******** service skills.

Excellent communication, organizational and computer skills.

Proficient with Microsoft Word, PowerPoint, Excel, Outlook, CT, Data Trac, IBM and Mac Systems.

Proficient Internet and Data Entry skills

Accomplishments

Metropolitan Financial Mortgage - Selected for 4 years Internship as General Manager Asst. Jr Processor Trainee2006- 2009

University Prep High School Graduate 2009 – HIGH SCHOOL DIPLOMA

National Honors Society 2009 High School Graduate

Wilberforce University College Graduate 2014 -BA MASS MEDIA COMMUNICATIONS

Work Experience

Monitronics Home Security

2014-Present

Managed high-volume workload within a deadline-driven environment.

Handle customer inquiries, complaints, billing questions and payment extensions/service request.

Manage upset customers, conflict and challenging situations callers, repair trust, locate resources for problems resolutions, and design best-option solutions.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improved productivity.

General Manager Asst –

2012 – 2014

Detroit Cosmetology and Extensions – Detroit, MI.

Assisted the store manager in daily operations of the store (occasionally assuming store responsibility in his absence).

Sold merchandise to customers following DCE suggested selling procedure.

Ensured DCE standard of store presentation was being followed by staff.

Took responsibility of keeping store clean and uncluttered of hair by managing team of sweepers and cleaners.

Received, checked and shelved all DCE merchandise products.

Assisted manager in placing purchase orders and managing inventory.

Completed all training materials and communicated company changes and other information to staff regularly.

Recorded book keeping information via Mac Company Computer, Completed daily registering and store open/close functions.

Took responsibly of company bank deposits as required by the store manager.

Managed Company website and social media outlets.

Team Member (Summer Job) –

2010 – 2012

Gardner White Furniture – Detroit, MI.

Assisted Switch Board Operator with the Company calls.

Light office work, faxing filing, etc….

Light Labor, Lifting Up to 80lbs.

Greeted Customers.

Took payments in person, and via telephone.

Receptionist (Summer Job) –

2008 – 2009

Vanguard Community Center – Detroit, MI.

Answered all incoming calls.

Organized business meetings.

Heavy office work, faxing filing, etc….

Greeted Customers.

Assisted Customers with misc needs.

General Manager Asst. (Jr. Processor Trainee) –

2008 – 2009

Metropolitan Financial – Detroit, MI.

Assisting the Senior Processor and Loan Officers with daily operations.

Preparation of files to submit to underwriting including proper stacking order of documents.

Review loan application for accuracy.

Ordering pay-off, title, updating insurance, and appraisal.

Follow up on status of documents needed, title, and appraisal orders.

Data entry into Calyx, Webtrac and Datatrac systems.

Scheduled appointments and closings for LO’s.

Assisted Receptionist with switch board operations.

Professional References Available Upon Request

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