Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Atlanta, GA
Posted:
May 22, 2017

Contact this candidate

Resume:

Adrian R. Dumas

*** ******** *****, **

Atlanta, Ga 30310

404-***-****

ac0fwk@r.postjobfree.com

PROFESSIONAL PROFILE AND OBJECTIVE

Logistics professional with experience in operations, supply chain management, strategic planning, performance management, and customer service. I have strong work ethic and have demonstrated the ability to achieve goals and deliver results. Thrive on working in a challenging environment with the opportunity for development and progression. Possess the knowledge, skills, and experience to adapt quickly and make immediate, valuable contributions to a logistics organization.

PROFESSIONAL EXPERIENCE

Intermodal Dray Manager, 03/2017 – Present

J. B. Hunt Transport Services, Inc. Lithia Springs, GA

Outsource Intermodal freight to intermodal carriers.

Monitor the outside carriers on time service levels.

Handle pay issues that the outside carriers incur while hauling J.B Hunt freight.

The point of contact for all Dray issues.

Intermodal Logistics Coordinator & Team Lead, 05/2012 – 02/2017

J. B. Hunt Transport Services, Inc. Lithia Springs, GA

Team leader responsible for oversight of 7 fleet managers. Duties include monitoring transportation, providing subject matter expertise to senior managers, other managers, and drivers, and providing coaching to fleet managers as needed.

Monitor pickup and delivery times and compare to quarterly goals to maintain optimum service levels and customers satisfaction. Balance freight and equipment availability in assigned markets according to capacity, customer requirements, and driver needs

Responsible for planning and executing load assignments to meet customer requirements for on-time, safe, cost-effective delivery of freight.

Fleet Manager, Intermodal Operations 05/2011- 04/2012

J. B. Hunt Transport Services, Inc. Lowell, AR and Forest Park, GA

Manage the supply chain from pickup to delivery. As a manager in the transportation hub of the southeast, served as the key contact for internal and external customers throughout the region.

Lead efficiencies in operations by ensuring prompt problem resolution, capital resource maximization, and exceptional safety measures.

Actively ensure driver awareness and compliance to guidelines set forth by the Department of Transportation through ongoing coaching and training.

Owner, 08/2005-07/2011

Top Quality Cleaning Service. Atlanta, GA

I owned and operator the business. I cleaned commercial office buildings. Increased gross revenue by more than 25 percent for 3 straight years. Successfully expanded business to multiple counties in the metro Atlanta area.

Customer Logistics Coordinator, 02/2005 – 07/2005

Ryder Logistics. Ellenwood, GA

Hired and supervised drivers and contract office staff. Managed a broad network of transportation lanes to ensure efficient dispatch of company assets to maximize customer service and profits. I worked on-site at the Brandsmart Warehouse.

Fleet Manager, Corporate Office and Regional Operations, 12/2000- 11/2004

J. B. Hunt Transport Services, Inc. Lowell, AR and Forest Park, GA

Manage the supply chain from pickup to delivery. As a manager in the transportation hub of the southeast, served as the key contact for internal and external customers throughout the region.

Lead efficiencies in operations by ensuring prompt problem resolution, capital resource maximization, and exceptional safety measures.

Ranked consistently in the top tier of all Fleet Managers corporate-wide for outstanding cost-control, customer service and safety measures.

Actively ensure driver awareness and compliance to guidelines set forth by the Department of Transportation through ongoing coaching and training.

EDUCATION

Master of Science in Logistics Management, 2000

GEORGIA COLLEGE AND STATE UNIVERSITY, Milledgeville, GA

Bachelor of Science Sports Management – Minor in Business Management, 1997

GEORGIA SOUTHERN UNIVERSITY, Statesboro, GA

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, PowerPoint.



Contact this candidate