Customer Service Representative
Resume:
Aaron Peet
Topeka, KS *****
***************.**@*****.***
Phone Number: 785-***-****
Production
Work Experience
Page Scanner
Studenentreasures LLC
TOPEKA, KS
November 2015-May 2016
Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced
Page Scanner
Nationwide Learning LLC
TOPEKA, KS
March 2015-June 2015
Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced
book stitcher
Nationwide Learning LLC
Topeka, KS
March 2014-June 2014
Sew, join, reinforce, or finish parts of articles, such as garments, books, mattresses, toys, and wigs, using needles and thread or other materials
Controlling Machines and Processes
mixer
Reser's Fine Foods
Topeka, KS
July 2012-October 2012
Follow recipes to produce food products of specified flavor, texture, clarity, bouquet, or color
Mix or blend ingredients, according to recipes, using a paddle or an agitator, or by controlling vats that heat and mix ingredients
Controlling Machines and Processes
Customer Service Representative (CSR)
Alorica
Topeka, KS
November 2010-March 2011
Check to ensure that appropriate changes were made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Determine charges for services requested, collect deposits or payments, or arrange for billing
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Getting Information
Interacting With Computers
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Interpreting the Meaning of Information for Others
Identifying Objects, Actions, and Events
Analyzing Data or Information
Judging the Qualities of Things, Services, or People
Thinking Creatively
Experience with: Avaya software, Customer account management software, Customer service and support software, Customer service knowledge generation software, Desktop computers, Dialed number identification systems DNIS
Customer Service Representative (CSR)
Alorica
Topeka, KS
June 2008-June 2009
Check to ensure that appropriate changes were made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Determine charges for services requested, collect deposits or payments, or arrange for billing
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Getting Information
Interacting With Computers
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Interpreting the Meaning of Information for Others
Identifying Objects, Actions, and Events
Analyzing Data or Information
Judging the Qualities of Things, Services, or People
Thinking Creatively
Experience with: Avaya software, Customer account management software, Customer service and support software, Customer service knowledge generation software, Desktop computers, Dialed number identification systems DNIS
Education
High School Diploma or Equivalent, General Studies
Highland Park High School
Topeka, KS
August 2003-May 2007
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