Matthew G. Ford

**** ******* ***** ● Wylie, TX **098 ● 214-***-****

ac0fup@r.postjobfree.com ● linkedin

Training and Development Manager

15+ years’ of success leading training development & delivery excellence for high-growth organizations

Resourceful and results-focused Training and Development Manager with broad experiences in the design, delivery and management of leading-edge training programs within the fast-changing technology industry. Outstanding leadership and analytic skills for optimizing performance outcomes, through accurate analysis of client needs, establishing program goals and parameters, and development of customized training solutions, leveraging on cutting-edge technology and methodologies. Adaptive self-starter, with strong organizational skills for managing multiple concurrent projects, and facilitating training plans and strategies for high quality and timely delivery. Seasoned communication skills for team leadership for organizational advancement.

Highlights Of Expertise

Training Management

Project Management

Training Development

Logistics/Data Analysis

Training Delivery/Design

Interactive Virtual Learning

Subject Matter Expert

Job/Task Analysis

Course Metrics/Reviews

Pre/Post Production

Instruction Certification

Technical Writing

~ Computer Skills ~

Microsoft Office (Word, Access, PowerPoint, Excel)

Learning Management Systems, Distance Learning Platforms

Career Summary

Director Training Production KALA SOURCING LLC Irving, TX 2016–Present

Analyze training data, create and implement recommendations to improve curriculum/delivery quality, efficiency, and effectiveness

Conduct needs assessments and confer with business and resource managers to identify skills gaps and develop appropriate training programs

Plan, design, develop, implement and deliver sustainable strategic training and instructional programs, using instructor-led, train-the trainer, and/or multimedia training methods and formats

Manage multiple projects and training initiatives while interfacing with all levels of management

Key Accomplishments:

Producer for training initiative, utilizing a live broadcast system, that went to more than 3,000 employees over two days. The delivery method saved an estimated $600K USD in related expenses

Lead for a team redesigning the certification program for Design and Delivery of live video based instruction. The new program is a blended solution including a series of videos and classroom instruction

Director, IVL Production INTEGRATED MEDIA TECHNOLOGIES Irving, TX 2015–2016

Provide leading-edge training on production activities, leveraging the Interactive Virtual Learning (IVL) two-way fully interactive HD Video broadcast system

Instrumental in promoting client awareness of IVL, including product features and benefits

Enhance project pricing process relating to IVL products and associated services, through development of sales tools for identifying project costs, projected revenue, gross profit and margin

Key Accomplishments:

Design and deliver state-of-the-art training programs for managed services clients

Facilitated high quality training for client instructors and designers in pre-production, production and post-production activities related to IVL

Lead Training Manager AT&T MOBILITY Irving, TX 2009 – 2015

Ensured successful delivery of cutting-edge training to internal clients via Interactive Virtual Learning (IVL) HD Video broadcast system

Facilitated all phases of certification process of instructors for training delivery via IVL

Identified and established key training objectives and content, from analysis of client training needs, as Subject Matter Expert (SME) on variety of mobility-related training initiatives

Oversaw quality of all deliveries, by monitoring and viewing live broadcasts, reviewing and compiling end-of-course metrics (L1 & L2 surveys), and scheduling IVL deliveries

Maintained technical accuracy through review of training materials, and development of review questions, and hands-on exercises

Key Accomplishments:

Oversaw vendor delivery training in west and southwest regions, including scheduling training, monitoring deliveries, processing purchase orders totaling $1.5M annually, and reviewing and reporting on end-of-course metrics

Efficiently delivered mobility training to field personnel, utilizing standard classrooms, virtual classrooms, and IVL

Technical Training Manager ERICSSON INC. Plano, TX 1999 – 2009

Led successful management of Radio Access Network Field Operations training group comprised of training designers and delivery personal.

Oversaw effective development and delivery of technical training for operations and maintenance activities on Radio Base Stations for GSM, WCDMA and LTE networks, Microwave Transmission products, and Gigabit Passive Optical Network (GPON) Solutions

Optimized the design of training courses utilizing the ADDIE methodology and focusing in on course requirements by analyzing specific customer needs

Key Accomplishments:

Achieved training services revenue of $4M, through annual delivery of 200 classes to 1400 students, and supervision of up to 15 instructors and developers

Delivered customized training to internal and external customers, leveraging on effective combination of traditional Instructor-Led Training (ILT), and alternative techniques such as mentoring, virtual classroom, and Web Based Learning (WBL) products

Maximized profitability through strategic budget management, P&L, and monitoring and analysis of unit costs, revenues, and profits

Other Work History

Sr Technical Training Instructor/Developer Lucent Technologies Carrollton, TX

Logistic Support Analyst/Project Manager Electrospace Systems Inc. Richardson, TX

Sr Field Service Engineer/Site Manager Mantech Field Engineering Killeen, TX

Electronic Maintenance/Shop Manager U.S. Army - Military Intelligence US and Overseas

Education & Training

Master of Arts in Education University of Phoenix, 2006;

Bachelor of Science in Business Administration, University of Phoenix, 1999

Completed Basic & Advanced Courses in; Instructional Design & Delivery,

Employee Management, Electronics Engineering Technology,

Electronic Maintenance Shop Management

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