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Manager Customer Service

Location:
Louisville, KY
Posted:
May 22, 2017

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Resume:

KATHRYN HANF

**** ****** **** *****

Louisville, KY 40299

502-***-**** Home

319-***-**** Cell

ac0fu5@r.postjobfree.com

PROFESSIONAL SUMMARY

Materials Professional (MBA, BS, Six Sigma Black Belt Certification) with over twenty (20) years of experience across multiple industries, including: high-tech, medical devices and food manufacturing. Responsibilities include international material management and planning, creation and implementation of business process, driving continuous improvement efforts in supply chain, and increasing inventory accuracy through implementing new systems. Experience has led to knowledge of SAP, Oracle, JDE, MFG/Pro, QAD, MAPICS, MS Office (Excel, PowerPoint, Outlook, VISIO and Word), and SharePoint.

PROFESSIONAL EXPERIENCE

June 2015 to Present

Tree House Private Brands (formerly ConAgra Private Brands), Buckner, KY

Manager – Supply Chain

Procurement pertaining to materials planning, plant scheduling, forecasting and incoming transportation (rail and truck) for materials used in production, management of fill rate / service levels, and liaison between Sales & Customer Service.

Implemented a daily shortage material meeting has proactively identified material shortages that have caused impacts to production. This has resulted in a 95% reduction of material shortages. In parallel, metrics have been developed; defining root causes of shorts triggering corrective actions to be implemented.

Established new scheduling practice triggering scheduling of a current week +1 allowing timely material and resource planning for factory to occur, followed by a weekly scheduling buy-off meeting with Operation Department stakeholders. A reduction of material shortages and a drop of 25% in expedited freight costs for inbound raw and packaging materials gained.

Improvement in fill rate by 1.5 points realized within the first twelve months by the Site adopting a new and enhanced means of scheduling and material management practices.

Created 15 different KPI reports resulting in increased visibility across scheduling patterns, fill rate and inventory management. Creation of new business processes and enhancements of existing processes have resulted.

Manage a department of 8, both salary and salary non-exempt team members

February 2011 to June 2015

SHEARER’S FOODS (formerly Snyder’s-Lance), Burlington, IA

Materials Manager

Material Planning, Demand Planning-Scheduling, Inventory Management, Receiving Management, Site Purchasing and Customer Service; Department of 34

Raw inventories average monthly days on hand of 2.1 packaging inventories 14.1 days on hand finished goods 9.2 days on hand

Improved forecasting, supplier management, production scheduling & inventory management to reduce finished good inventory obsolescence by 85% ($458K to $67K)

Inventory improvements enabled local site to achieve 99% inventory accuracy in 10 months.

Improved bulk material receiving; reduction in time spent on supplier tasks, and minimized OT by 50%

Managed a yearly operating budget of $2.04M

Plan and manage monthly inventory levels that exceed $11M

Developed VMI plans with suppliers to avoid large carrying and inventory management costs

Created 20 different KPIs and KPI reports resulting in increased visibility and corrective actions to occur

Reduced Receiving OT and labor cost by 50% with implementation of 12 hour crews

Led 5S and safety measures in Receiving that netted no safety incidents year over year

Practice of Lean concepts: Gemba walks, Why-Why, Fishbone, A3, Value Stream Mapping, Kaizen

April 2008 to January 2011

PHYSIO CONTROL – MEDTRONIC, Redmond, WA

Sr. Manager – Procurement, Demand Planning & Inventory Management ** Promoted December 2009

Sr. Manager at Medical Device Company with responsibility of a department of 21

Created and documented detailed inventory practices and department business processes

Trained users on inventory and procurement processes

Assisted company in lifting FDA product hold and resuming full product shipments with creation of inventory control processes

Provided direction, leadership and coaching to Staff while resolving any operational road-blocks

Hired talent, wrote & delivered bi-yearly performance appraisals

September 2007 to April 2008

MILGARD MANUFACTURING, Marysville, WA

Materials Manager

Manager of 8 direct reports in Purchasing, Inventory, Receiving & AP/Payroll

Monitored purchases & inventory levels to support production requirements while maximizing inventory turns (JIT Philosophy)

Constructed desktop procedures to cover all procurement tasks to ensure Staff success

Responsible for identifying enhanced material ordering practices and net cost savings while minimizing waste

April 1996 to September 2007

INTEL CORPORATION, Optical Platform Division, Newark, CA

Supply Demand Planning Manager (January 2007 to September 2007)

Manager of 6 Finished Good Product & Demand Planners (4 US based and 2 Malaysia based), 2 buyers, 1 inventory analyst & 4 Shipping/Receiving Clerks

Maintained planning systems to ensure timely and successful fulfillment of customer requirements at 3 different outsource manufacturers in Asia.

Consolidated/analyzed demand forecast data via engagement with Marketing & Product teams

Prepared, presented, and led monthly supply-demand-inventory discussions with ratifying body of management to determine revisions to current forecast and forecast beyond (S&OP)

Silicon Operations Manager (September 2006 to December 2006)

Led initial start-up on defining supply chain flows to support the business unit’s venture in silicon

Documented silicon processes on Visio and Word; implementation and training all stakeholders

Led cross-functional team meetings to track progress of operation tasks: product development, material source/supply line

Liaison between Intel and suppliers

Materials Manager (June 2005 to September 2006)

Managed Purchasing, Shipping & Inventory Depts. Supervised 7 remote direct reports

Procured inventory as required through MRP requirements to support domestic production

Expedited, maintained past due order report, push-cancel-change requirements and delivery dates in concert with production requirement updates to avoid costly excess inventory

Maintained, modified and created new procurement process documents in adherence to Sox

Managed Calibration vendor and contract relationships

Effective execution of all applicable monthly and “as-needed” tasks in support of equipment and component capabilities/use for Production

Inventory Manager (January 2005 to June 2005) **Promotion: January 2005

Integration Program Manager, work with Mergers & Acquisitions (2001 to 2004) **Promotion: 2003

Business Process Analyst (2000 to 2001)

Commodities (1999 to 2000) ** Promotion: 1999

Materials Program Manager (1998) ** Promotion: February 2008

Senior Production Buyer/Planner (1996 to 1997)

EDUCATION & CERTIFICATION

MBA, May 2016, with a 3.979 GPA

St. Ambrose University, Davenport, IA

BS in Business Administration, with minor in International Business, June 1996

Central Washington University, Ellensburg, WA

AA Purchasing Management, June 1990

Shoreline Community College, Seattle, WA

Six Sigma Black Belt

References available upon request



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