Information Technology Active Directory

Rey Zozobrado

**** ******** ****, *******, ** V*T 3R6

Tel: 604-***-**** / Email: **********@*****.***

Information Technology

Professional Summary

Experienced IT professional with extensive knowledge in managing client requirements and large volumes of time sensitive information

Enjoy working with people and in group projects and not afraid of long hours in order to manage deadlines and workload

Eager to learn new technologies, methods and procedures

Technical Summary

Supported MSOffice applications, Office 365, Exchange, Active Directory, storage devices like IBM TS3100 to the larger Enterprise TS3310, firewalls like Dell’s SonicWall and GuardSite Fireguard

Supported “Customer Relationship Management” like Microsoft Dynamics CRM and Salesforce CRM

Worked with virtualization like Dell VMWare and Microsoft Hyper-V

Hands-on experience with Imaging, SCCM, Desktop Support, POS and Hardware “Break-Fix” IMAC’s, computer deployment and training users

Prioritizing, documenting, and resolving end user help requests

Software: Microsoft Applications (Word, Excel, Powerpoint) and Adobe Creative Suite

Project Management Tools: Microsoft Dynamics CRM, Salesforce CRM and Microsoft Project

Databases: MySQL (Oracle) and Microsoft Access

Hardware: PC desktop computers, laptop computers, Lexmark and HP printers

Industries: Oil & Gas, Paper Mill, Banking and Food Industry

Operating Systems: Windows-10, Windows-8, Windows-7, Windows-XP

Professional Experience

IT Contractor

Independent Contractor (temporary/part-time) Oct 2015 – (present)

Manage DMA’s remote and onsite network clients using TeamViewer and RDP

Ensure OS patches are installed and Anti-Virus definition are up to date

Work with hypervisor environments like VMWare and Hyper-V and remotely manage Office-365

Work with Directory Services (Active Directory) to manage network accounts

Perform hardware “Break-Fix” either by bringing the computer to the shop or working on-site

Senior IT Field Support

Hewlett Packard (outsourced to various clients) Nov 2011 – Sept 2015

Serviced Shell Canada at Shell Scotford Refinery (2000-6000 employees)

oResponsible for IMAC’s and Incident tickets and setup of IP Phones like Cisco and Avaya

Serviced Marks Work Wearhouse (Forzani Corporation) as their team-lead

oManaged departments: Point-Of-Sale, IMAC’s, Mobile Support and Executive Support

oManaged cross-Canada stores remotely using RDP (IBM terminals)

oResponsible for escalating high levels calls to ensure a contractor is sent onsite

oInitiated incident tickets using HP ticket tracking system to ensure all SLA’s are met

oUsed Norton Ghost for imaging and SCCM for software distribution

IT Contractor

Independent Contractor June 2010 – Nov 2011

Philips Canada

oRequired to temporarily relieve the network administrator

oWorked with Directory Services (Active Directory) to manage network accounts

oManaged the backup system using Norton Backup

HSBC

oDeployed computers to their new location

oUsed Norton Ghost for imaging and a specialized SAP Database for asset tracking and licenses

Senior IT Field Support

Hewlett Packard May 2005 – June 2010

Scott Paper employs over 1,500 users, with 3 shifts and Kraft Canada employs 250 users

Tasked in taking care of 5 locations between both accounts full time plus 24/7 on call services

Used “Managed Engine” to manage software and hardware inventory, software license and asset tracking

Supported “Customer Relationship Management (CRM)” like Microsoft Dynamics and Salesforce

Worked with storage devices like IBM TS3100 to the larger Enterprise TS3310, firewalls like Dell’s SonicWall and GuardSite Fireguard

Assisted the Data-Center engineers in creating infrastructure baselines by using Information Technology Infrastructure Library (ITIL)

Monitored Network for both accounts with HP Network Operations in Ottawa and Palo Alto

IT Contractor

Information Systems Engineering Oct 2002 – May 2005

Researched, evaluated and tested new technologies and recommended integration for clients

Installed applications like Microsoft Office products

Took charge of clients updates and made sure that anti-virus definitions were up to date

Worked on fixing computer hardware “Break-Fix” and training users

Certifications, Education and Training

Academy of Learning, Nanaimo, BC, Canada

Network Security 2017

Network+ 2017

A+ 2016

MCSE Windows-2000 2003

RMH-International, Nanaimo, BC, Canada

Microsoft Technical Support 2004

TecNet Canada, Victoria, BC, Canada

Dell, IBM and Lexmark Hardware Training 2001

Unitech Systems, San Francisco, California

Computer Science and LAN Basics 1985

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