EDUCATION:

HONOURS BACHELOR OF SPORT MANAGEMENT. June 2017

BROCK UNIVERSITY, ST. CATHARINES, ONTARIO

PROFESSIONAL EXPERIENCE:

CUSTOMER SERVICE SPECIALIST SALES May to September 2016

4FINANCE, ST. CATHARINES, ONTARIO

Maintained the highest level of customer service, displayed exceptional problem-solving skills, and solidified long-term client relationships while working within a team environment.

Demonstrated outstanding sales and customer service skills by achieving and exceeding the expectations of my supervisor.

Utilized excellent communication skills when handling all inbound and outbound sales calls from current and prospective customers.

CO-OWNER summers (June-September) of 2009 to 2014

WASH AWAY, MARAVAL, TRINIDAD.

Practiced and honed exceptional management skills as the co-owner and operator of a pressure washing company based in Trinidad and Tobago.

Utilized remarkable organization and time-management skills by creating and implementing detailed operational plans for all work assignments.

Demonstrated the ability to lead a team of employees and encouraged teamwork amongst them.

ASSISTANT COACH May to September 2015

FOOTBALL FACTORY, PORT OF SPAIN, TRINIDAD.

Displayed note-worthy management skills by assisting the head coaches in coordinating and executing training sessions in a professional and timely manner.

Encouraged teamwork among players and staff.

Showed outstanding communication skills when conversing with staff and parents.

VOLUNTEER EXPERIENCE:

DIRECTOR OF GAME OPERATIONS September 2015 to April 2016

BROCK UNIVERSITY WOMEN’S VOLLEYBALL, ST. CATHARINES, ON.

Coordinated all pre-game, in-game, and post-game operations in a comprehensive and organized manner.

Assisted with the creation of marketing materials and social media marketing to promote upcoming matches and recruitment events, generate interest for the team, and retain current clients in the St. Catharine’s/Welland region.

Exhibited the willingness to learn a variety of social media marketing programs.

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