Alexander M. Feuerverger

732-***-****

ac0fr1@r.postjobfree.com

PROFESSIONAL SUMMARY

A creative and highly motivated technical support/networking professional and IT specialist. Out of the box thinker with very strong communication skills. A reliable, hard-working, team player comfortable interacting at all levels, from company to customer. Possessing a very diverse background in business and technical fields, with a strong desire to learn more. Multi-cultural, with experience working in Budapest. Multi-lingual, with strong grasp of English, French, and Russian.

EDUCATION

DeVry University, North Brunswick, NJ February 2014

Associate in Applied Science in Network Systems Administration GPA 3.7

Middlesex County College May 2010

Associate in Humanities/Ancient History GPA 3.5

TECHNICAL SKILLS

Apple Certified Support Professional 10.10X

Exemplary completion of CISCO Exploration Academy levels 1 - 4

CISCO/Generic routing/switching expertise

Computer/Networking Terminology

LAN/WAN design

Back Office Data entry/Data management experience

International academic and PR exposure

Network Fundamentals (Proficient in Operating system support, Windows, Unix, Mac)

PC and Mac Hardware/Software Expertise

Strong communication/writing skills

Technical/End-User Support

Android/IOS mobility Experience

Sales and Post-Sales Experience

MS Word, Excel, PowerPoint, Access, Outlook,

OneNote, Exchange

BizTalk, SQL, XML use and experience

Active Directory Experience

Adobe Photoshop Suite

Sharepoint Experience

Basic Javascript knowledge

Desktop/Desk-side user support

PROFESSIONAL EXPERIENCE

University of Michigan

End User Computing Specialist January 2017 – Present

Delivering high quality support to the faculty and staff of the University of Michigan, and beyond.

Using SCCM/Bomgar software to remotely troubleshoot and aid various technical issues

Windows/Mac OSX build/imaging, software installation and troubleshooting. Troubleshooting Android and IOS devices. Mobile application support

Responsible for answering phones, and aiding users in resolving various pc.mac software and hardware issues over the phone or remotely

Resolving incidents, service requests, and various questions inbound. Determining the needs of the various users, and guiding them to the best service that meets their needs.

Identify and seek resolution of systematic customer issues.

Create and curate appropriate documentation, adding and editing as software and hardware change. Participating in the continual improvement of the Service Desk

Making sure all customers have a positive experience

SHI International May 2016 – January 2017

EDI Coordinator

Accountable for transmitting and receiving business documents via EDI, and XML to Customers, Vendors, and 3rd party solution providers

Working within a small, but tight knit team to take care of all SHI EDI responsibilities

Monitor and Maintain EDI support mailbox, Use of ticketing system to aid users and provide a consistent level of internal, as well as end-user support.

Support for all of SHI department message delivery

Use and Troubleshoot EDI XML process, uncover opportunities for better automation

Interact with and support customer EDI departments

Monitor inbound/outbound EDI/XML data flow. Monitor the teams network connectivity and internal flow of data to help keep all projects running smoothly.

Desktop/Desk-side user support

SHI International May 2014 – May 2016 Integration/Mobility Specialist

Apple Certified Support Professional Yosemite 10.10X

Completing all projects in a time-sensitive and diligent manner.

Working closely with a team of dedicated co-workers.

Assisting in leading the team, such as desktop/laptop imaging for both Mac and PC, as well as Android and iOS mobile devices. Hardware/Software installation, support, and troubleshooting.

Configuring various desktop/laptop/mobile devices for use by various clients, from kiosk devices to fully setup workstations.

Frequent client and end-user support.

Working hand in hand with various sales representatives to expedite orders, servicing a wide variety of clients.

Regular correspondence with representatives, Inside and outside sales, and also correspondence with SHI International Overseas regarding various configuration inquiries, and training.

Desktop/Desk-side user support

Lifetouch School Photography, Bridgewater, New Jersey September 2011 - June 2012

Primary Photographer/Sales Representative

Arrived at all schools promptly, set up mini-studio prior to taking pictures, and interacted with one or more children at a time while taking professional quality portraits. Worked to edit photos after each project using Photoshop and various photo editing tools.

Regular interaction with school directors and teachers in verifying current schedules, booked current schools for the following season, as well as booked new client schools

Visited various client schools to represent the company, and engage in possible future sale

Ulysses Consulting Service, Inc. Matawan, New Jersey May 2002 - April 2008

Assistant Office Manager

Maintained and updated the Client/Contractor/Consultant database

Made General Ledger entries for office expenditures and reimbursable expenses for consultants

Verified Consultant Timesheets against client TM documents and followed up when discrepancies arose.

In charge of ordering office supplies

Participated in marketer/client sales meetings (clients included Merrill Lynch, Prudential Securities and J.P. Morgan Chase).

LEADERSHIP SKILLS/ INTERNATIONAL ACADEMIC AND PR EXPOSURE

Budapest Business School, Hungary:

Studied Cross-Cultural Communication & Taught English to IT students

Group Leader on trip to Mainland China with People to People Student Ambassador Program

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