Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Lexington Park, MD
Posted:
May 22, 2017

Contact this candidate

Resume:

Jim Mizelle

***** ***** ***** *****

Hollywood, Maryland 20636

Telephone: 757-***-****

Email: ac0fqm@r.postjobfree.com

Work History:

****-******* *** ******* *******, Lanham, Maryland

Logistics Specialist

Warehouse Manager. In charge of the day to day operations of the warehouse

Strategically manage warehouse in compliance with company’s policies and vision

Oversee receiving, warehousing, and distribution

Devise ways to optimize inventory control procedures

Setup layout and ensure efficient space utilization

Initiate, coordinate and enforce optimal operational policies and procedures

Adhere to all warehousing, handling and shipping legislation requirements

Maintain standards of health and safety, hygiene, and security

Manage stock control and reconcile with data storage system (E-Automate)

Receive equipment into E-Automate and assign warehouse and bin locations

Use E-Automate to monitor demand and document characteristics of inventory

Inspect the levels of business supplies and raw material to identify shortages

Analyze data to anticipate future needs

Liaise with clients, suppliers, and transport companies

Ensure product stock is adequate for all distribution channels and can cover direct demand from customers

Record daily deliveries and shipments to reconcile inventory

Collaborate with warehouse employees and other staff to ensure business goals are met

Report to upper management on stock levels, issues etc.

Represent the company for onsite deployments of equipment to insure the process is logistically sound

2013-2016 Veteran Solutions, Inc. (U.S. Naval Academy), Annapolis, Maryland

Logistics Specialist

Review and examine the trends in stock usage inventories to determine short and long range stock levels in supply support utilizing historical data. Utilize various sources for the procurement of supplies; such as, the National Stock System, DoD Emall, and commercial vendors to replenish inventories

Perform periodic physical inventory of the supply and government owned property consisting of over 5,000 items

Incorporate inventory system for accountability of over 5,000 items using Microsoft Excel

Generate Navy Stock requests, Purchase Request Forms (for Gov’t Credit Card purchases of less than $3,500), and Contracts (for purchases of $3,500 and above)

Process incoming, and distribute all Navy Stock, and maintain file for all DD 1348s.

A DD 1348 is an issue release/receipt document

Created, incorporated, and maintain a Material Obligation Validation (MOV) report. This report tracks the status of all outstanding requisitions; including Contracts, Gov’t Credit Card purchases, and Navy Stock orders

Meet weekly with each Planner/ Estimator, to reconcile their records and generate the weekly Material Obligation Validation (MOV) report. Report is given to the Supply Officer and is used in his weekly briefing with the Director of Waterfront Readiness

Track planned maintenance work for engines, transmissions, and auxiliary equipment onboard patrol, small power, and sail training crafts

Track planning of construction, maintenance, repair, or manufacturing projects by determining facilities, equipment, materials, and categories of shop personnel.

Track detailed specs (prepared by Planner/Estimator) to be included in job orders or contracts outlining work to be completed including sequence of operations and methods of accomplishing work

Track the planning/estimating of time, material, cost of materials to perform equipment installation and/or maintenance

Track maintenance planning and estimating in industrial and marine trades;

Track common industrial and construction calculations.

Maintain material control by screening requests for proper identification & accounting

Initiate procurement of material required by job-order specifications.

Prepare specific breakdowns and detailing of determining facilities, equipment, materials, and categories of shop personnel.

Read, interpret, and apply blueprints, specifications, and shop sketches; for procuring purposes

Designate applicable engineering plans and blueprints for each shop and providing liaison for their issuance by the design division.

Analyze authorizations to make major alternations to a vessel.

Work in conjunction with the USNA Shipping & Receiving Department for the receipt, storage, daily issue of repair parts, and consumable items in support of Waterfront Readiness

Experience with One Touch Support and FASTDATA

One Touch Support (OTS) is a Web-based, single point of entry for inquiries into the naval supply system. OTS provides status on military requisitions and the ability to cross reference a part number to a stock number. Further, OTS provides users with real time availability of stock numbered material from government inventories, and the ability to input or modify standard requisitions

The FASTDATA application allows Sites to manage their funds based on the funding thresholds established by the Finance Administrator (FA). The Site application allows users to create requisition documents and release accounting transactions to the FA. The Site software provides source and memo document generation

2012-2013 C-3 Communications / S & N Communications, Portsmouth, Virginia

Damage Prevention Technician

Responsible for pinpointing the paths of cables, pipes, and other conduits that carry utilities underground. The purpose is to Protect underground utilities from damage during projects involving excavation

Worked with utility maps and plats as a guide, but confirmed the accuracy by using electronic locating devices to pinpoint the precise location of underground facilities

Informed the public about the dangers of digging before utility locations have been marked, via face to face interaction

Developed a rapport with utility owners and contractors, through close, day to day operations

2011-2012 WR Systems, Ltd, Norfolk, Virginia

Logistics Analyst

Provided customer service to in-house projects and customers.

Generated Issue Documents for material staying within the facility, and DD-1149’s for material leaving the facility

A DD-1149 is a Requisition and Invoice/Shipping document

Delivered government material to customers on site, utilizing forklifts, pallet jacks, hand trucks, etc

Maintained and updated material database

Generated weekly Warehouse Material Staging Report for the Government Property Administrator

2005-2016 Gridlock 64, Hampton Roads, Virginia

Manager/Marketing Director/Performer

Joined a fledgling, ‘no name’ band playing 20 shows a year. In 5 years, turned it into one of the premier cover bands in the Hampton Roads area, playing in excess of 90 shows per year

Worked as General Manager and Marketing Director for the band. Prepared and distributed press kits and demo cd’s. Responsible for all promotions, utilizing local newspaper outlets and various internet networking sites. Designed and maintained the band social media site. Established and maintained a good rapport, with club owners and managers. Utilized booking agents to procure special entertainment opportunities. Negotiated prices and accommodations for shows

Directly responsible for affiliating Gridlock 64 with More Music Group (MMG), Integrated Management Group (IMG), Beach Events, and 93.7 BOB FM radio

2008-2010 One Vision, Portsmouth, Virginia

Damage Prevention Technician

2000-2008 Utiliquest, Chesapeake, Virginia

Damage Prevention Technician

1999-2000 No Cuts/C.L.S., Chesapeake, Virginia

Damage Prevention Technician

1994-1999 Vail Marine, Virginia Beach, Virginia

Mechanic’s Helper

Military Service:

1990-1994 United States Navy

Aviation Logistics

Aviation Storekeeper in the U.S. Navy. Worked closely with members of the aviation maintenance and mechanic staff. Responsible for performing a variety of tasks relating to aviation parts, maintenance equipment and tools. Ordered, received, stocked and inspected parts and equipment needed for the day-to-day tasks of aviation mechanics and maintenance workers. Responsible for the organization and upkeep of parts inventory systems. Responsible for the overseeing of packaging and shipping boxes and parcels, and choosing the best couriers and shipment methods

Maintained inventory databases for material stocked in shore based warehouses and ship storerooms

Maintained financial records and accounting systems

Performed duties associated with hazardous material control and management

Education:

1994-1995 Craven Community College, New Bern, North Carolina

Criminal Justice

Completed classes in Criminology, Community Relations, Patrol Procedures, Interrogations, Algebra, Procedures and Evidence. Drug Abuse, Crime Scene Photography, Organized Crime, Police Operations, Criminalistics, General Psychology, Report Writing, Principles of Sociology, Professional Speech, Criminal Investigation, Laws of Arrest, Search and Seizure, and Comprehensive Stress Management

1988-1989 University of Southern Mississippi, Hattiesburg, Mississippi

Music

Completed classes in English Writing 1 & 2, College Composition, Biological Science, Trumpet, Band, and Music Theory



Contact this candidate