Customer Service Manager
Resume:
Jim Mizelle
Hollywood, Maryland 20636
Telephone: 757-***-****
Email: ***********@*****.***
Work History:
****-******* *** ******* *******, Lanham, Maryland
Logistics Specialist
Warehouse Manager. In charge of the day to day operations of the warehouse
Strategically manage warehouse in compliance with company’s policies and vision
Oversee receiving, warehousing, and distribution
Devise ways to optimize inventory control procedures
Setup layout and ensure efficient space utilization
Initiate, coordinate and enforce optimal operational policies and procedures
Adhere to all warehousing, handling and shipping legislation requirements
Maintain standards of health and safety, hygiene, and security
Manage stock control and reconcile with data storage system (E-Automate)
Receive equipment into E-Automate and assign warehouse and bin locations
Use E-Automate to monitor demand and document characteristics of inventory
Inspect the levels of business supplies and raw material to identify shortages
Analyze data to anticipate future needs
Liaise with clients, suppliers, and transport companies
Ensure product stock is adequate for all distribution channels and can cover direct demand from customers
Record daily deliveries and shipments to reconcile inventory
Collaborate with warehouse employees and other staff to ensure business goals are met
Report to upper management on stock levels, issues etc.
Represent the company for onsite deployments of equipment to insure the process is logistically sound
2013-2016 Veteran Solutions, Inc. (U.S. Naval Academy), Annapolis, Maryland
Logistics Specialist
Review and examine the trends in stock usage inventories to determine short and long range stock levels in supply support utilizing historical data. Utilize various sources for the procurement of supplies; such as, the National Stock System, DoD Emall, and commercial vendors to replenish inventories
Perform periodic physical inventory of the supply and government owned property consisting of over 5,000 items
Incorporate inventory system for accountability of over 5,000 items using Microsoft Excel
Generate Navy Stock requests, Purchase Request Forms (for Gov’t Credit Card purchases of less than $3,500), and Contracts (for purchases of $3,500 and above)
Process incoming, and distribute all Navy Stock, and maintain file for all DD 1348s.
A DD 1348 is an issue release/receipt document
Created, incorporated, and maintain a Material Obligation Validation (MOV) report. This report tracks the status of all outstanding requisitions; including Contracts, Gov’t Credit Card purchases, and Navy Stock orders
Meet weekly with each Planner/ Estimator, to reconcile their records and generate the weekly Material Obligation Validation (MOV) report. Report is given to the Supply Officer and is used in his weekly briefing with the Director of Waterfront Readiness
Track planned maintenance work for engines, transmissions, and auxiliary equipment onboard patrol, small power, and sail training crafts
Track planning of construction, maintenance, repair, or manufacturing projects by determining facilities, equipment, materials, and categories of shop personnel.
Track detailed specs (prepared by Planner/Estimator) to be included in job orders or contracts outlining work to be completed including sequence of operations and methods of accomplishing work
Track the planning/estimating of time, material, cost of materials to perform equipment installation and/or maintenance
Track maintenance planning and estimating in industrial and marine trades;
Track common industrial and construction calculations.
Maintain material control by screening requests for proper identification & accounting
Initiate procurement of material required by job-order specifications.
Prepare specific breakdowns and detailing of determining facilities, equipment, materials, and categories of shop personnel.
Read, interpret, and apply blueprints, specifications, and shop sketches; for procuring purposes
Designate applicable engineering plans and blueprints for each shop and providing liaison for their issuance by the design division.
Analyze authorizations to make major alternations to a vessel.
Work in conjunction with the USNA Shipping & Receiving Department for the receipt, storage, daily issue of repair parts, and consumable items in support of Waterfront Readiness
Experience with One Touch Support and FASTDATA
One Touch Support (OTS) is a Web-based, single point of entry for inquiries into the naval supply system. OTS provides status on military requisitions and the ability to cross reference a part number to a stock number. Further, OTS provides users with real time availability of stock numbered material from government inventories, and the ability to input or modify standard requisitions
The FASTDATA application allows Sites to manage their funds based on the funding thresholds established by the Finance Administrator (FA). The Site application allows users to create requisition documents and release accounting transactions to the FA. The Site software provides source and memo document generation
2012-2013 C-3 Communications / S & N Communications, Portsmouth, Virginia
Damage Prevention Technician
Responsible for pinpointing the paths of cables, pipes, and other conduits that carry utilities underground. The purpose is to Protect underground utilities from damage during projects involving excavation
Worked with utility maps and plats as a guide, but confirmed the accuracy by using electronic locating devices to pinpoint the precise location of underground facilities
Informed the public about the dangers of digging before utility locations have been marked, via face to face interaction
Developed a rapport with utility owners and contractors, through close, day to day operations
2011-2012 WR Systems, Ltd, Norfolk, Virginia
Logistics Analyst
Provided customer service to in-house projects and customers.
Generated Issue Documents for material staying within the facility, and DD-1149’s for material leaving the facility
A DD-1149 is a Requisition and Invoice/Shipping document
Delivered government material to customers on site, utilizing forklifts, pallet jacks, hand trucks, etc
Maintained and updated material database
Generated weekly Warehouse Material Staging Report for the Government Property Administrator
2005-2016 Gridlock 64, Hampton Roads, Virginia
Manager/Marketing Director/Performer
Joined a fledgling, ‘no name’ band playing 20 shows a year. In 5 years, turned it into one of the premier cover bands in the Hampton Roads area, playing in excess of 90 shows per year
Worked as General Manager and Marketing Director for the band. Prepared and distributed press kits and demo cd’s. Responsible for all promotions, utilizing local newspaper outlets and various internet networking sites. Designed and maintained the band social media site. Established and maintained a good rapport, with club owners and managers. Utilized booking agents to procure special entertainment opportunities. Negotiated prices and accommodations for shows
Directly responsible for affiliating Gridlock 64 with More Music Group (MMG), Integrated Management Group (IMG), Beach Events, and 93.7 BOB FM radio
2008-2010 One Vision, Portsmouth, Virginia
Damage Prevention Technician
2000-2008 Utiliquest, Chesapeake, Virginia
Damage Prevention Technician
1999-2000 No Cuts/C.L.S., Chesapeake, Virginia
Damage Prevention Technician
1994-1999 Vail Marine, Virginia Beach, Virginia
Mechanic’s Helper
Military Service:
1990-1994 United States Navy
Aviation Logistics
Aviation Storekeeper in the U.S. Navy. Worked closely with members of the aviation maintenance and mechanic staff. Responsible for performing a variety of tasks relating to aviation parts, maintenance equipment and tools. Ordered, received, stocked and inspected parts and equipment needed for the day-to-day tasks of aviation mechanics and maintenance workers. Responsible for the organization and upkeep of parts inventory systems. Responsible for the overseeing of packaging and shipping boxes and parcels, and choosing the best couriers and shipment methods
Maintained inventory databases for material stocked in shore based warehouses and ship storerooms
Maintained financial records and accounting systems
Performed duties associated with hazardous material control and management
Education:
1994-1995 Craven Community College, New Bern, North Carolina
Criminal Justice
Completed classes in Criminology, Community Relations, Patrol Procedures, Interrogations, Algebra, Procedures and Evidence. Drug Abuse, Crime Scene Photography, Organized Crime, Police Operations, Criminalistics, General Psychology, Report Writing, Principles of Sociology, Professional Speech, Criminal Investigation, Laws of Arrest, Search and Seizure, and Comprehensive Stress Management
1988-1989 University of Southern Mississippi, Hattiesburg, Mississippi
Music
Completed classes in English Writing 1 & 2, College Composition, Biological Science, Trumpet, Band, and Music Theory
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