James M. Schutte, MBA / PMP / CSM

Austin, TX

206-***-****

ac0fpo@r.postjobfree.com

Experienced Program/Project Manager that has managed several internal and external teams, vendors, and customers to successfully implement multiple programs and projects in a variety of industries including IT and telecommunications. Expertise utilizing multiple program management tools and techniques to coordinate interdependencies between projects. Highly effective at improving business processes to create better communication and efficiencies among teams. Additional skills include:

-Manager / Leader - Problem Solving / Risk Management

-Agile Scrum Development - Vendor Management

-Six Sigma Green Belt Certification - Customer Relationships

TECHNICAL SKILLS:

Proficient in Microsoft Project, Excel, PowerPoint, Access, Word, Salesforce (CRM), Taskray (Project Management)

Understanding of Team Foundation Server (TFS) (Requirements/Project Management) XML, HTML, SQL

PROFESSIONAL EXPERIENCE

Vision Web Austin, TX 2008 - 2017

Customer Success Manager 2013 - 2017

Promoted to PM/EHR Customer Success Manager for new, top priority web-based enterprise software application to provide practice management and electronic health record solutions for optometry offices.

Managed the multiple team program to create best practice business processes for on-boarding new product into customer offices (Customer Success Management, Implementation Management, Training, Claims Management, Data Migration, Equipment Integration, 3rd Party Vendors, and Customer Support). Reduced on-boarding time from 6 to 4 weeks.

Co-led a successful effort to transition from Waterfall to Agile/Scrum development methodology. Included research and implementation of the entire company’s development structure.

Participated in Scrum process implementation within organization (development of product backlogs based on feedback from subject-matter experts (doctors, office managers, billers) and internal stakeholders (executives, sales, and marketing). This implementation dramatically improved communication among teams and visibility of development efforts. Allowed for real time prioritization of features and bugs. Improved production release cadence to 1 release/month.

Led internal project to design SalesForce workflow processes for Sales, Customer Success Management, Implementations, Customer Support, and Finance teams. This automated the on-boarding process and created transparent communication and efficiencies among teams.

Managed the timely and successful delivery of product solution projects between multiple optometry offices across the country and cross-functional internal and external teams.

Managed company-wide HIPAA (Health Insurance Portability and Accountability Act) compliance roll-out. Named HIPAA Compliance Officer for company.

National Accounts Manager / Program Manager 2008 - 2013

Formalized business development process for selecting projects based on scope and revenue opportunity. Standardized agreements, proposals, and project plans. Created a business development documents repository.

Closed leads and led cross-functional teams to plan and complete 100+ practice management system, lab supplier, contact lens distributors, and frame manufacturers integration projects worldwide.

Created Project Scorecards and an Executive Project Dashboard for tracking of all projects.

Negotiated and developed contractual agreements (thousands to multi-millions).

Increased online orders by 160,000 jobs/month working with internal and customer teams to define software requirement specifications and schedules for a software integration of our core services with a major vision insurance online portal.

Liaison to our key lab network partner to manage multiple mutually beneficial projects (catalog management, ordering engines enhancements, equipment integrations).

Advanced Micro Devices Austin, TX 2006 -2008

Senior Program Coordinator

Created Integrated Product Development (IPD) documents to coordinate benefits and deliverables among Product Management, Marketing, and Business Development for semiconductor program planning and execution.

Developed Embedded Customer Program Design-Win Information dBase (MS Access) to better manage program information.

Participated in Kaizen Process Mapping Workshops. Tracked business management Key Performance Indicators (KPI) metrics (Customer Communications, Samples Delivered On-Time).

Led Weekly Embedded Core Team Meetings providing project status, schedules, risks, and action items.

Worked with Sales and Marketing to forecast processor demand, fulfill all requests, and manage customer data.

Dell, Inc. Round Rock, TX 2004 – 2006

Project Manager, Enterprise Storage Group

Planned, executed, controlled, and closed multiple enterprise server system management and diagnostics software development projects. Managed all software and hardware sustaining projects for multiple shipping server platforms.

Developed Engineering Functional Project Plans consisting of project charter and requirements, scope documents, MS Project schedules (tasks, durations, responsibilities, dependencies, deliverables), and risk management, communications, and change management plans.

Created, developed, and led Risk Management Process Improvement Training for entire Enterprise Project Management Team.

Led Daily Team and Weekly Extended Team Meetings providing project and risk status, progress reports, and action items.

Owned maintenance of all servers Bill of Materials and submittal and follow-up of all Engineering Change Orders.

Western Wireless Corp. Seattle, WA 2001 – 2003

Project Manager/Process Improvement

Member of new Project Management Office team responsible for managing multiple projects, developing project management best practices, and improving processes. Managed internal and external teams, vendors, and contractors to implement multiple cellular site construction and modification projects in ten states (site acquisition, preparation, construction, and acceptance).

Interviewed internal teams to create comprehensive work breakdown structures and project baseline schedules for several project types (new builds, relocations, sectorizations, and capacity additions) (MS Project).

Managed and developed all project statements of work, MS Project schedules, and team deliverables.

Developed and implemented new business process solutions to facilitate business planning and reduce operating expenses (Quarterly Functional Group Project Planning Process; Vendor Materials Reporting Process; Bill of Materials Approval Process).

EDUCATION / PERSONAL DEVELOPMENT

Master of Business Administration (MBA), University of Washington

Bachelor of Science-Environmental Science (with distinction), University of Oklahoma

Project Management Professional (PMP)

Certified Scrum Master (CSM)

Business Process Improvement Six-Sigma Green Belt Certification

Software Product Management Specialization Certification, Coursera (University of Alberta-2016)

An Introduction to Software Product Management Agile Planning for Software Products

Software Processes and Agile Processes Reviews and Metrics for Software Improvements

Client Needs and Software Requirements Capstone

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