Project Manager Information Technology

Gregory Turner

Fredericksburg, VA

Phone (C) : 703-***-****

************@*******.***

EDUCATION

BS in Information Technology from Stratford University - 2005

AS in Applied Science, Enterprise Network Management from Stratford University – 2003

CERTIFICATIONS

CompTia Security +

CompTia Network +

CompTia A+

ITIL Certification, USDA

Compliance Code 508 Certification, USDA

WORK EXPERIENCE

GET-I.T. Solutions, INC Dates Employed: May 2013- current Stafford, Virginia Job Title: Technical Consultant/Engineer

Manage Windows SMB Server 2003/2008, Windows Server 2012, Active Directory, Microsoft Exchange, SQL, patch management for servers/desktops.

Manage client data on network shares Backups using Backup Exec Desktop upgrades from Windows XP to Windows 7 from Windows 7 to Windows 8/8.1 Software installs/upgrades/configuration of Windows software applications and third party applications, troubleshooting HP and Lexmark printers both stand-alone and network

Break/fix solutions on HP/Dell/Lenovo desktops and laptops

Create/Delete User logon accounts, email accounts, access permission accounts

Express Employment Professionals Dates Employed: March 2012- April 2013 (Mary Washington Hospital an offsite locations) Job Title: Desktop Support Analyst Onsite Supervisor: Lisa Perry (of MWHC)

***Project refreshes including but not limited to: Imaging thin client pc’s, desktop pc’s, laptops, Dell Servers Configuring and installing software applications Installing monitors, printers and peripherals’ Software install projects Printer install and configuration projects Work IT helpdesk tickets when available according to project schedule

Arete Enterprises Dates Employed: June 2010 –November 2011

Consumer Products Safety Commission Job Title: Technical Consultant

*Possess federal Public Trust security clearance Evaluate new information systems, products, and services to improve end-user experience

Assisted in troubleshooting user problems relating to Operating System issues (Win98, NT, and Win 2000, 2003, 2007, Windows 7), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.

Performed upgrades, installation of software and drivers and essential desktop troubleshooting. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates and Group Policies.

Configured and upgraded networks and network peripherals, routers, switches, printers, fax machines, monitors, and various audio-visual (A/V) devices.

User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.

Configured and deployed desktops, laptops, and blackberry devices.

Develop policy and procedures per client/team focus needs and expectations.

Chameleon Integrated Services Dates Employed: Nov.2006-Feb.2010

(USDA) Washington, D.C Job Title: Project Manager

*Possess federal Public Trust security clearance.

Oversight and management of infrastructure support and services that include video

conferencing, data communications (LAN/WAN support), and web based application, and

database server support, e-mail and file and print services

Management of the Chameleon team's technical services, and call center support, network

infrastructure, security, and all reporting requirements across the contract; (Tier1; Tier2;

Tier3)

Developed and implemented transition strategies for non-disruptive continuity of services

Oversee and ensured repeatable processes incorporating best practices in meeting service level

agreements and performance standards while stabilizing disparate network environments and

non- standard desktop environments

Analyze the needs of clients and establish priorities for feasibility studies, systems design and

implementation to develop new and/or modify the client's information processing systems

Identify single-point-of-contact through task management of activities from initiation to

closure; monitor activities via statement of work, work breakdown structure, budget reporting,

scheduling, quality standards; determining and managing risk

Developed work breakdown structure and project management plans in utilizing corresponding

resources to meet performance metrics and anticipated surge efforts

Establish standard operating procedures and policies emphasizing the (ITIL) based Information

Technology Information Library service delivery and service support framework

Experience using trouble ticket tracking software such as Remedy and Magic

Planning, preparing, writing project plans and executing hardware and software deployments

through USDA Headquarters and offsite locations in DC; Maryland and Virginia

American Association for MFT Dates Employed: Aug 05 – Nov 06 Alexandria, Virginia Job Title: Network Administrator/ Computer Specialist

Managing Windows NT 4.0 environment with Netlogon scripts, installation/upgrade of

Windows 2000 servers to Windows 2003/2005 Servers, DNS, DHCP, WINS, Active

Directory, Microsoft Exchange and management tools

Upgrade of Windows 2000 Professional to XP Professional client workstations including all

Microsoft Office 2003 products and software

Domain and client Antivirus software, spyware software, remote access software, client monitoring tools

References Available Upon Request

Contact this candidate