***** ******** ** #****

Bedford, Ohio *****

Phone: 216-***-****

ac0fn6@r.postjobfree.com

SHERVON MITCHELL

PROFILE

With over thirteen years of superior customer service experience, I can take your company to another level of excellence and ensure a motivating and pleasant work environment. I’m a team player who represents a positive company image. Self- confident and level-headed. I have the ability to remain poised even in demanding situations. Goal oriented, well-organized, exceptional management of time and priorities. Eager to take on new challenges and learn new skills. STRENGTHS

Possesses many traits of an effective communicator:

Outgoing personality

Warm, Friendly demeanor

Adapts Well

Integrity

Customer Service

Problem Solving

Proven ability to identify critical issues and implement or recommend corrective actions. Self-directed, independent worker with proven ability to meet deadlines and work under pressure.

HIGHLIGHTS OF EXPERIENCE

Cleveland Clinic 04/2015 - Present

Customer Service Representative RCM

Inbound Call Center for billing department in finance

Registers and data entry of patient's medical insurance coverages

Bill insurance plans for patient services and claims

Setup payment plan arrangements for balances

Processes payment transactions via credit cards and electronic checks

Reviews patients collection balances with debt agencies

Investigates proper diagnosis coding and insurance denials

Notes accounts with patients concerns and questions

Admin work of mailing financial assistance applications, scan & faxes insurance documents to medical providers, and initiates loan requests. Progressive Insurance Co 01/2008 – 12/2014 Mayfield Hts., OH Claims Admin Support Specialist

Monitored daily inventory and work flow. Implemented action plans to reduce inventory.

Delegated daily assignments/work agendas to team members.

Assisted Senior Salvage Processors to reduce inventory by effectively and efficiently processing state title work and mailing the documents to salvage vendors for sale timely.

Became a Mentor to onboarding staff. Established a mentoring relationship and helped each member develop quickly and efficiently. Answered questions, provided additional tools to assist with daily task and provided feedback accordingly.

Progressive Insurance Co. 07/2007– 01/2008 Mayfield Hts., OH Salvage Processor II

Verified that vehicles were picked up/Released. Made necessary calls to Handling Adjusters to resolve pick up concerns.

Answered inbound calls from salvage vendors and approved prepaid charges in order to gets vehicles removed timely to avoid additional charges

Monitored newly assigned claims. Distributed New claims to five separate salvage processing teams accordingly, alerting the teams of the newly assigned claims.

Assisted The National Castrophe Response Team total loss handling. Progressive Insurance Co. 06/04 – 07/07 Mayfield Village, OH Claims Contact Representative

Handled customer calls directly to discuss claims. Empathized with the customers and assured them that their loss would be handled effectively and efficiently.

Assigned New claims to Handling Adjusters accordingly. Provided customers with approximate deadlines on when to expect calls from their assigned Adjuster.

Referred network shops to customers and expressed the convenience of the service.

Scheduled repair appointments for damaged vehicles. Monitored results and addressed questions and concerns.

Barnes & Nobles 11/01 – 06/04 Richmond Hts., OH

Department Lead

Monitored daily inventory, warehouse returns, net sales and processed billing invoices daily. Ordered supplies on demand

Organized display cases to ensure appetizing presentation to enhance sales.

Assisted customers with questions or concerns. Effectively resolved customers concerns prior to concerns being escalated to upper management.

Education

High School Diploma

Skills:

Organizational, People, Leadership, Mail routing, have over ten years office experience, familiar with all office equipment, Working knowledge of Pacman/Claims Station, Salvage title processing, Working knowledge of Microsoft Excel, Word, Lotus Notes, Solid verbal and written communication skills, Microsoft Outlook, PD Suite and more.

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