Customer Service School

Gina Herrera *** Tener Street, Johnstown, PA ***** *********.**@*****.*** 814-***-****

Objective

To obtain a challenging position as an active employee, involving responsibility and working with others as a team member to effectively contribute to organizational growth. A professional having excellent customer service and communication skills. People oriented with experience working with youth, parents, educators, business professionals and community support services. Able to work in a fast-paced environment and is a resourceful, efficient, multi-tasking initiative-taking individual with outstanding problem solving skills.

Work History

Greater Johnstown School District – Johnstown, PA August 2016 to Present

Transportation Coordinator

Responsible for transportation of students in the Greater Johnstown School District

Responsible for transportation of all parochial schools GJSD provided transportation for

Problem solved parent’s complaints

Keeping GJSD’s software program updated with the correct bus information of each student

Preparing monthly student rosters for approximately 52 buses

Setting up transportation for special needs students and homeless students

Working with contracted bus company on a daily basis

Monthly report of fuel used on every bus in the school district and making sure GJSD is charged the correct fuel prices and pay the monthly invoice

Handled all bus discipline and seating assignments

Answered phone calls pertaining to all transportation needs of GJSD

Followed school buses to verify mileage the drivers turned in daily

Followed school buses to make sure they were driving and operating the buses safely

Determining and applying for hazardous routes

Assigning matrons to school buses

Working with each building secretary providing correct transportation information for new students and students with new residency

State reporting

Verifying time sheets of the matrons riding our school buses and handling invoices for payment to the contracted company of the matrons

This is a very fast paced position. Along with many daily duties, I must be able to make decisions quickly and accurately. This position requires multi-tasking daily. I must be able to stop what I am working on to handle each situation as it arises.

I must keep detailed and accurate records

Keep track of cameras on school buses, pulling hard drives to view videos when needed, and charting when school Administrators pull hard drives from school buses

Attend IEP meetings, CYS hearings and any other meeting when transportation would need to be set up for a student

Meet weekly with the contracted bus company to discuss weekly problems and set goals to fix said problems

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Nutrition Inc. - Irwin, PA February 2016 to August 2016

Customer Service

Managed counter service

Inventory control, stocking and ordering supplies

Arranged delivery service

Processed payments, balanced receipts

Handled customer inquiries, concerns and information

Market Basket – Johnstown, PA January 2015 to January 2016

Customer Service/Cashier

Worked with a POS system daily checking out customers purchasing groceries

Responsible for large sums of money

Handled all customer service inquiries

Responsible for the daily operations of cashier duties: knowing prices, knowing where product is located in the store, etc.

Greater Johnstown School District - Johnstown, PA July 2003 to November 2014

Program Director/Coordinator Alternative Education Center

Provided direct oversight of an alternative education center within the school district serving under-resourced youth

Processed student intakes for students facing behavior or academic challenges

Arranged transportation needs for students with local, contracted bus-lines for each student

Liaison between the student, parent/guardian and school district for concerns, issues

Problem solved to meet the needs of the student

Created goal agreements with each student working towards returning to junior or senior high school classes within a minimum of 45 days

Attended academic enrichment conferences, IEP meetings, and counseling sessions for students,

Worked with community partners, as referral source to provide additional supportive resources

Arranged and conducted parent meetings on status of students

Worked with community partners and internal school district personnel for referrals and joint projects

Complied with accepted standards for school district and federal/state requirements of grant funding

Supported the alternative education teachers and supervised programs and supportive staff

Managed up to 60 student’s academic files with detailed case management

Worked closely with contracted bus line to set up transportation for each student entering the program and to remove a student upon their exit of the program and would set their transportation on the correct bus upon returning to regular school

Handled all bus discipline and seating arrangements to keep the transport to and from school safe.

Charted all walkers in our program

Ride the Alternative buses on the p.m. rides home monitoring the safety of the transport and to make sure students were getting off at the assigned bus stop

Worked closely with parent to keep students on the correct buses and to communicate any bus issues that would arise during their transport to and from school

Met with bus drivers on a weekly basis to discuss any problems and changes I would make to make the transport of the students run smoothly

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Program Director/Coordinator Alternative Education Center

Met with contracted bus supervisor on a bi-weekly basis to keep rosters updated, discipline charted and discussed and to discuss any transportation issues that needed attention

Worked closely with each building principal regarding every student’s behavior and academic challenges that resulted in student being placed in the Alternative Program.

Met with building principals on a regular basis to communicate the improvements of each student and goals that still in need of work

Set up transportation for monthly field trips, trips to colleges and any transportation needed for outside of regular school transport

Charted and responsible for usage of budget to take students on field trips, rewards for student improvement and supplies each staff member and the program.

Completed state reporting each year, including transportation counts of every student riding a bus in the Alternative program

Conducted emergency evacuation drills two times a year with students in the Alternative Program

Had overall orientation with each student entering the Alternative Program

Michele Campbell, DDS - Denver, CO August 1994 to June 2004

Office Manager

Provided outstanding customer service with all dental patients

Prepared necessary paperwork to complete patient files

Coordinated all appointment schedules

Completed courtesy appoint reminder calls

Completed inventory, supply orders and restocking of supplies

Managed intake and flow of patients to see dentist in a timely manner

Managed transaction and invoice payments/receipts

Charted all data management and patient files with superior accuracy

Filed insurance claims

Identified and resolved account issues

Reconciled and balanced daily charges

Deposited all daily bank deposits

Completed various office management duties as needed

Education

Currently attending Pennsylvania Community College

Columbine High School Littleton, CO Spring 1982

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate